Advanced Service Management (5cr)
Course unit code: YIIP2300
General information
- Credits
- 5 cr
- Teaching language
- English
Objective
To learn to implement IT service management and technologies in practice.
Content
Business strategy, defigning and design of ITIL application, continous improvement, transition and operation in practice.
Qualifications
IT Service Management
Assessment criteria, satisfactory (1)
Exam and exercises