Sales and Building Customer Relationships, 7 cr - HTLY2013
Sales and Building Customer Relationships (HTLY2013-3001), 31.08.2020 – 19.05.2023, 7 cr(HTA19S1)
— Face-to-face +-
Language of instruction
31.08.2020 - 19.05.2023
Kimmo Aho, Tapu Holttinen, Timo Lehtonen, Anu Manner, Janne Roiha, Jaana Larsson, Mikko Pitkänen, Tero Lehtinen
03.08.2020 - 30.08.2020
Bachelor's Degree Programme in Team Academy
Mode of delivery
School of Business
Learning outcomes of the course
Learner knows the basic concepts and methods related to sales. He/she can describe/identify different sales processes and he/she can solve challenges related on those. Learner is capable of applying acquired theory in practical sales projects which are implemented in own team company. Learner is capable of making sales both in consumer and business sector and the concepts of social selling and telemarketing are familiar for the the learner both in theory and in practise.
Course contains the themes of consumer and business sales. After the course learner understands the importance of interaction and customer knowhow and he/she in capable of evaluating own skills in the area of sales.
Assessment criteria - grade 1 and 2
Active participation for the training sessions, aquired theory and written essays, practical sales in own team company.