Basic of Service Business (MP00BA24)

Basic of Service Business, 10 cr - MP00BA24

Basic of Service Business (MP00BA24-3005), 29.08.2022 – 19.05.2023,
10 cr (MPT22S1, ...) — Face-to-face + -
Language of instruction

Finnish

Timing

29.08.2022 - 19.05.2023

Lecturer(s)

Tomi Hiltunen

Planned learning activities, teaching methods and guidance

Luennot, ryhmätehtävät, pienryhmätehtävät, projektioppiminen, ilmiölähtöinen oppiminen (not translated)

Learning materials and recommended literature

- Viitala, R. & Jylhä, E.2013. Liiketoimintaosaaminen – menestyvän yrityksen perusta. Edita Publishing Oy.

- Matkailun suuntana kestävä ja turvallinen tulevaisuus. Työ-, ja elinkeinoministeriö. 2021

- Toimialojen näkymät: Matkailuala. Työ-, ja elinkeinoministeriö. 2021 (not translated)

Working life cooperation

Opintojaksolla tullaan tutustumaan opintojakson ilmiöihin käytännön tasolla kentän yhteistyöyrityksissä
Lisäksi opintojaksolla voi käydä vierailijoita elinkeinoelämän yrityksistä. (not translated)

Campus

Main Campus

Learning assignments and student workload

- Kurssi on kuormitukseltaan 10 op, vastaten 270 tunnin työmäärää.
- Kurssiin tulee liittymään kentällä suoritettavia jaksoja, joissa tarkastellaan kurssin aiheita käytännön tasolla
- Luokkahuoneopetuksen, tapahtumiin osallistumisen ja ryhmätöiden lisäksi opiskelijan ajankäyttöön vaikuttaa omatoiminen kirjallisuuden lukeminen. (not translated)

Enrollment

01.08.2022 - 25.08.2022
Groups
- MPT22S1
- ZJAG22SMP
- ZJAMPT22S1
Alternative learning methods

Hyväksilukeminen (korvaaminen ja sisällyttäminen)
Muulla tavoin hankitun osaamisen tunnistaminen ja tunnustaminen
Työn opinnollistaminen
Tarkemmat ohjeet löytyvät tutkintosäännöstä ja opinto-oppaasta (not translated)

Seats

0 - 35

Assessment methods

Avoin amk 5 (Gradian korkeakoulupolkulaiset sis. max-määrään) (not translated)

Degree Programme

Bachelor's Degree Programme in Service Business

Mode of delivery

Face-to-face

Unit

School of Business
Basic of Service Business (MP00BA24-3007), 01.01.2023 – 31.07.2023,
10 cr (ZJAMPT23KM, ...) — Online learning + -
Language of instruction

Finnish

Timing

01.01.2023 - 31.07.2023

Lecturer(s)

Jaana Kovanen

Planned learning activities, teaching methods and guidance

Webinaarit, pienryhmätehtävät, oppimistehtävä (ryhmässä) sekä tentti. (not translated)

Learning materials and recommended literature

- Viitala, R. & Jylhä, E.2013. Liiketoimintaosaaminen – menestyvän yrityksen perusta. Edita Publishing Oy.

- Matkailun suuntana kestävä ja turvallinen tulevaisuus. Työ-, ja elinkeinoministeriö. 2021

- Toimialojen näkymät: Matkailuala. Työ-, ja elinkeinoministeriö. 2021 (not translated)

Learning assignments and student workload

- Kurssi on kuormitukseltaan 10 op, vastaten 270 tunnin työmäärää.
- Webinaareihin osallistumisen, ryhmätyön tekemisen ja tentin lisäksi opiskelijan ajankäyttöön vaikuttaa omatoiminen kirjallisuuden lukeminen. (not translated)

Enrollment

01.11.2022 - 05.01.2023
Groups
- ZJAMPT23KM
- MPT23KM
Seats

0 - 40

Assessment methods

Avoin amk 10 (sisältyy max-määrään) (not translated)

Degree Programme

Bachelor's Degree Programme in Service Business

Mode of delivery

Online learning

Share of virtual studies

10 cr

Unit

School of Business

After the course you recognize service business' operational environment, business models and forms. You are familiar with the concept of service and hospitality and their implementation into practice. You know also what means customer, consumer and user. You recognize the relevance of needs and diversity as factors influencing customers' actions. You recognize your own role as service designer and your customer service abilities.

Service company's operational environment
Hospitality business' business models and forms
Hospitality
Characteristics of service
Customer service person and service provider
Interaction with customers and challenging situations
Concepts of customer, consumer and user

0-5

1: You recognize operational environments and business models. You are familiar with the concept of service and its implementation into practice. You are familiar with the terms customer, consumer, user and customership. You recognize the meaning of customers' needs and diversity as factors that influence their actions. You recognize your own role as a service provider and some of your own customer service abilities.

2: You apply your knowledge of the operational environments of service businesses and their business models into practice. You can describe the concept of service and its real world meaning. You can explain the terms customer, consumer, user and customership. You can explain the meaning of customers' needs and diversity as factors that influence their actions. You recognize your own role as a service provider and your customer service abilities, and can affect your own actions in said tasks.

3: You can analyse the operational environment and the business models of a service company. You manage the concept of service and its real world meaning. You manage the terms customer, consumer, user and customership. You can analyse the meaning of customers' needs and diversity as factors that influence their actions. You manage both your own role as a service provider and your customer service skills.

4: In addition to all above, you can analyse your knowledge and create a holistic understanding of the courses themes.

5: You can assess the operational environment and the business models of a service business. You can assess the terminology of service and their real world meaning. You can rationalise and explain the meaning of customers' needs and diversity as factors that influence their actions. You can critically evaluate both your role as a service provider and your customer service skills.

Basic of Service Business, 10 cr - MP00BA24

Upcoming implementations