Operational Environment in Hospitality Management (MZMA0112)

Operational Environment in Hospitality Management, 5 cr - MZMA0112

Operational Environment in Hospitality Management (MZMA0112-3007), 02.01.2023 – 19.05.2023,
5 cr (ZJAMPT23KM, ...) — Online learning + -
Language of instruction

Finnish

Timing

02.01.2023 - 19.05.2023

Lecturer(s)

Jaana Kovanen

Planned learning activities, teaching methods and guidance

Webinars
Group work
Visiting lecturers
Self-study

Learning materials and recommended literature

Statistics and reports in hospitality services
Work opportunities
Multi-cultural perpectives

Exam dates and re-exam possibilities

No exam

Learning assignments and student workload

5 credits is 135 hours of studying

Enrollment

01.11.2022 - 05.01.2023

Content scheduling

Hospitality management locally and globally
Multicultural perspectives
Sustainability in hospitality services
Groups
- ZJAMPT23KM
- MPT23KM
Alternative learning methods

Osaamisen tunnistaminen ja tunnustaminen:
Hyväksilukeminen (korvaaminen ja sisällyttäminen)
Muulla tavoin hankitun osaamisen tunnistaminen ja tunnustaminen
Opinnollistaminen
Tarkemmat ohjeet löytyvät tutkintosäännöstä ja opinto-oppaasta. (not translated)

Seats

0 - 40

Assessment methods

Avoin amk 10 (sisältyy max-paikkoihin) (not translated)

Degree Programme

Bachelor's Degree Programme in Service Business

Mode of delivery

Online learning

Share of virtual studies

5 cr

Unit

School of Business

The Student recognizes the field of activity of the Tourism and Services Management sector and the principal factors affecting it. The student understands the concept of service business and the international operating environment of the sector. The student understands the role of service business as a growth factor of the sector and is capable of combining service-related business logic with the strengthening of a company's competitiveness. Student understands the international nature of the field and importance for capability to work in multicultural teams. Student knows the basic concepts of intercultural communication and, with the help of the relevant theories, is able to identify and appreciate cultural diversities in intercultural interaction. The student is capable of applying JAMK's reporting instructions in their written assignments and using references accordingly.

- The Tourism and Services Management sector in Finland and internationally
- The significance of services for the business of companies in the sector now and in the future
- The significance of economic thinking as an underlying factor for service development
- Intercultural communication and working in multicultural teams

Korkeakoulupolkuopinnot Gradian opiskelijoille. (not translated)

Pass/Fail

Assessment Criteria:

Pass (S):
The student recognizes the field of Tourism and Services and the actors involved. He/She is able to define the services business and describes its importance in service business and competitiveness. He/She is able to collect and select information from different databases. The student is able to report according to JAMK¿s reporting instructions and in accordance with standards of language and style.

Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.

Operational Environment in Hospitality Management, 5 cr - MZMA0112

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