Human-Centered Design in Social and Health Care (SZXX2012)

Human-Centered Design in Social and Health Care, 5 cr - SZXX2012

Human-Centered Design in Social and Health Care (SZXX2012-3014), 13.03.2023 – 19.05.2023,
5 cr (SFT20SM, ...) — Face-to-face, Online learning + -
Language of instruction

Finnish

Timing

13.03.2023 - 19.05.2023

Lecturer(s)

Elina Anttonen, Suvi Salminen

Planned learning activities, teaching methods and guidance

Learning methods
- independet learning
- multidisciplinary workshops
- expert lectures

The course includes independent work, workshops, group work and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures, group work). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.

Learning materials and recommended literature

Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.

Learning assignments and student workload

1. independent study (20%)
2. Active participation in group work and workshops (70%)
3. Descriptions of activities, presentations of results and outputs and evaluations of own and group activities (10%)

Lectures and Workshops 28h, independent work 27h and group work 81h

Enrollment

01.11.2022 - 05.01.2023
Groups
- SFT20SM
- SFT20S1
- STT21S1
- SOS20SM
- STT21SM
- SKO20SM
Seats

0 - 35

Degree Programme

Bachelor's Degree Programme in Rehabilitation Counselling, Bachelor's Degree Programme in Occupational Therapy, Bachelor's Degree Programme in Social Services, Bachelor's Degree Programme in Physiotherapy

Mode of delivery

Face-to-face, Online learning

Share of virtual studies

4 cr

Unit

School of Health and Social Studies
Human-Centered Design in Social and Health Care (SZXX2012-3015), 22.05.2023 – 16.06.2023,
5 cr (SFT20SM, ...) — Face-to-face, Online learning + -
Language of instruction

Finnish

Timing

22.05.2023 - 16.06.2023

Lecturer(s)

Elina Anttonen, Suvi Salminen

Planned learning activities, teaching methods and guidance

Learning methods
- independet learning
- multidisciplinary workshops
- expert lectures

The course includes independent work, workshops, group work and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures, group work). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.

Learning materials and recommended literature

Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.

Learning assignments and student workload

1. independent study (20%)
2. Active participation in group work and workshops (70%)
3. Descriptions of activities, presentations of results and outputs and evaluations of own and group activities (10%)

Lectures and Workshops 28h, independent work 27h and group work 81h

Enrollment

01.04.2023 - 30.04.2023
Groups
- SFT20SM
- SFT20S1
- STT21S1
- SOS20SM
- STT21SM
- SKO20SM
Seats

0 - 35

Degree Programme

Bachelor's Degree Programme in Rehabilitation Counselling, Bachelor's Degree Programme in Occupational Therapy, Bachelor's Degree Programme in Social Services, Bachelor's Degree Programme in Physiotherapy

Mode of delivery

Face-to-face, Online learning

Share of virtual studies

4 cr

Unit

School of Health and Social Studies
Human-Centered Design in Social and Health Care (SZXX2012-3016), 01.05.2023 – 18.06.2023,
5 cr (ZJA21SSHKKD) — Face-to-face + -
Language of instruction

Finnish

Timing

01.05.2023 - 18.06.2023

Lecturer(s)

Suvi Salminen

Planned learning activities, teaching methods and guidance

Learning methods
- independet learning
- multidisciplinary workshops
- expert lectures

The course includes independent work, workshops, group work and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures, group work). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.

Learning materials and recommended literature

Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.

Campus

Lutakko Campus

Learning assignments and student workload

1. independent study (20%)
2. Active participation in group work and workshops (70%)
3. Descriptions of activities, presentations of results and outputs and evaluations of own and group activities (10%)

Lectures and Workshops 28h, independent work 27h and group work 81h
Groups
- ZJA21SSHKKD
Assessment methods

Avoimen amk:n erillisryhmä (hyvinvointivalmennuksen kkd) (not translated)

Degree Programme

Bachelor's Degree Programme in Rehabilitation Counselling, Bachelor's Degree Programme in Occupational Therapy, Bachelor's Degree Programme in Social Services, Bachelor's Degree Programme in Physiotherapy

Mode of delivery

Face-to-face

Unit

School of Health and Social Studies
Human-Centered Design in Social and Health Care (SZXX2012-3018), 13.03.2023 – 19.05.2023,
5 cr (ZJA23KS) — Online learning + -
Language of instruction

Finnish

Timing

13.03.2023 - 19.05.2023

Lecturer(s)

Elina Anttonen, Suvi Salminen

Planned learning activities, teaching methods and guidance

Learning methods
- independet learning
- virtual workshops
- expert lectures

The course includes independent work, workshops and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures and workshops). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.

Learning materials and recommended literature

Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.

Learning assignments and student workload

1. independent study
2. Active participation in group work and workshops
3. Descriptions of activities, presentations of results and outputs and evaluations of own activities

Lectures and Workshops 13,5h and working life-oriented development 121,5 h
Groups
- ZJA23KS
Assessment methods

Avoin AMK 15 paikkaa

Campus online 20 paikkaa (not translated)

Degree Programme

Bachelor's Degree Programme in Rehabilitation Counselling, Bachelor's Degree Programme in Occupational Therapy, Bachelor's Degree Programme in Social Services, Bachelor's Degree Programme in Physiotherapy

Mode of delivery

Online learning

Share of virtual studies

5 cr

Unit

School of Health and Social Studies
Human-Centered Design in Social and Health Care (SZXX2012-3019), 01.08.2022 – 31.07.2023,
5 cr (STT22KMTE) — Face-to-face + -
Language of instruction

Finnish

Timing

01.08.2022 - 31.07.2023

Lecturer(s)

Mari Kantanen
Groups
- STT22KMTE
Degree Programme

Bachelor's Degree Programme in Rehabilitation Counselling, Bachelor's Degree Programme in Occupational Therapy, Bachelor's Degree Programme in Social Services, Bachelor's Degree Programme in Physiotherapy

Mode of delivery

Face-to-face

Unit

School of Health and Social Studies
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The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.

Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence

Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.

In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.

Pass/Fail

APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.

Human-Centered Design in Social and Health Care, 5 cr - SZXX2012

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