Service Production (TKTU0100)

Service Production, 5 cr - TKTU0100

Service Production (TKTU0100-3006), 01.01.2023 – 21.05.2023,
5 cr (TKN20SB, ...) — Online learning + -
Language of instruction

Finnish

Timing

01.01.2023 - 21.05.2023

Lecturer(s)

Mikko Ilola

Planned learning activities, teaching methods and guidance

Oppitunnit etäopetuksena, harjoitustehtävät itseohjautuvana työskentelynä. (not translated)

Learning materials and recommended literature

Luentomateriaalit

Tukimateriaalina mm:
Martinsuo, M., Kohtamäki, M. 2014. Teollisen palveluliiketoiminnan uudistaminen: kehittämisen keinot ja menetelmät. Teknolgiainfo Teknova.
Lehikoinen, R., Töyrylä, I. 2013. Ulkoistamisen käsikirja. Helsinki. Talentum.
Fitzsimmons, J., Fitzsimmons, M., Bordoloi, S. 2014. Service management: operations, strategy, information technology. New York. McGraw-Hill.
Gunasekaran A., Kohtamäki, M., Helo, P. 2015. Benchmarking and best practices in industrial service business. (not translated)

Working life cooperation

Harjoitustyön voi suorittaa yrityksen toimeksiantoon. (not translated)

Campus

Main Campus

Exam dates and re-exam possibilities

Tentti opintojakson päätteeksi. Voi suorittaa myös Exam tenttinä. Uusinnat tutkintosäännön mukaan. (not translated)

Internationality

- (not translated)

Learning assignments and student workload

Opiskelijatyö 135 h (not translated)

Enrollment

01.11.2022 - 05.01.2023
Groups
- TKN20SB
- TKN20SM
Alternative learning methods

- (not translated)

Seats

0 - 30

Assessment methods

Arviointiperusteet kerrotaan kurssilla.

- harjoitustyöt

- tentti (not translated)

Degree Programme

Bachelor's Degree Programme in Mechanical Engineering

Mode of delivery

Online learning

Share of virtual studies

5 cr

Unit

School of Technology

Service production course gives you the understanding of the role of services from the both, buyers and suppliers point of view. This increases your understanding of the importance of services as a part of the offering of a company and you are able to determine the different service models. You can price a service and you understand the significance of creating customer value. You are able to create a service product from a separate modules and you can implement new technologies as a part of the service. You master the contract models of the services and understand the princibles and processes of outsourcing. You are able to perform a competitive bidding process as a part of a service acquisition.

Engineering practice:
You are able to apply cost calculation and process management skills in practical actions.

Multidisciplinary competences:
You understand service management processes and are able to price and execute services.

Communication and team-working:
You are abile to operate as a part of a group of subject matter experts.

Services as a part of the business. Service strategy. Productization. Service quality. Pricing and costing. Competitive bidding process and service acquisition.

Internal costing.

0-5

(1)
You know the terms of the course and are familiar with some of the methods. You may lack some of the skills required by the course.

(2)
You have basic knowledge of the service production processes and outsourcing as a term.

(3)
You master the terms and definitions required by the course and you are able to implement them in practical situations.

(4)
You are able to make keep or outsource -decisions. You are also able to assess services both as a part of a purchasing organization and as a supplier. You are able to price a service.

(5)
You master the essential terms and methods of the service production and you are able to implement them critically and innovatively. You master the outsourcing process and you are able to price a service.

Service Production, 5 cr - TKTU0100

Upcoming implementations