Transforming Leadership and Service Culture, 5 cr - YSJA0600
Credits
5 cr
Course language
Finnish
Upcoming implementations
No upcoming implementations. See the syllabus for more information.
Learning outcomes of the course
The student
- recognises change in the operating environment and working life on a theoretical level and in his or her professional field
- is familiar with the operating logic and content of the latest management thinking and models of management
- is capable of assessing the development needs in his or her own work and masters a set of principle workplace community and management development tools
- is able to lead processes of change
Course contents
- Increasingly diverse operating environment and management of diversity especially in public administration and public administration and private enterprise interfaces
- New management thinking.
- Client-oriented and -driven operating models and service culture.
- Shared leadership and new forms of organisation.
- Change management and workplace community development tools
- Remote management, multi-site leadership and self-management
- The challenges of integration of public and private service production in the social and health care sectors
Prerequisites and co-requisites
The student must master YSKJ0100 Leadership Theory and Practice Competences and key concepts.
Assessment criteria
Assessment criteria - grade 1 and 2
Fail 0
The student does not reach the minimum objectives of the course.
1 (Adequate)
The student recognizes the basics of new management thinking and thinking related to change in the operating environment
The student understands some of the mechanisms of evolving management
- The student knows some management and workplace community development tools
- The student knows the basics of change management
2 (Satisfactory)
The student is able to apply new management approaches in his / her own work
- The student is able to lead the work communities as required by the change in the operating environment
- The student are able to apply the mechanisms of renewed leadership in his/her own work
- The student is able to lead a change
3 (Good)
- The student manages the new management approaches in his / her own work
- The student is able to analyze changes in the operating environment and change his/her own management activities as needed
- The student is able to analyze the organizational culture of his/her work community and master some of the organizational culture models and mechanisms of change
- The student is able to analyze him/herself as a leader
4 (Very good)
- The student has internalized the activities according to the new management concept into his/her own leadership
- The student sees the opportunities of change in the operating environment and is able to create new operating models for both his/her own management and the work community
- The student is able to lead the change of organizational culture in the long run towards new
- The student is able to carry out self-analysis and set themselves legitimate goals as leaders in development
5 (Excellent)
- The student is able to critically evaluate the theoretical starting points and practical applications of new management thinking
- The student sees the potential of change in the operating environment, is able to evaluate the workings of his / her own work community and is able to create well-founded alternatives for the development of work and operations
- The student is able to evaluate the critical points of advancement of organizational culture and see the role of his/her work community in the progress of change
- The student are able to carry out critical self-analysis and set his/herselve legitimate goals as a leader in development