01.06.2020 - 17.06.2020
Mode of delivery:
Online through Zoom
The online course will teach the Gaps Model of Services Design, and highlight the model's assessment through Service Quality. The course itself is an example of a professional service design model and will blend the tools of Services Design with the student's own knowledge. We will employ a series of online lectures based on your professor's current business experience, break out groups and secondary research. Depending on the enrollments, students will work in small teams to choose a services business that interests them and analyze its services design model with a goal of an in-depth understanding of the Services Design model through applied learning. Students that apply the model to an organization of their choice will equip themselves with vital skills for employment in the services industry.
Students that successfully understand the Services Design model will acquire skills to allow them to find work in those service industries that heavily rely on the combination of an intangible diverse experience and tangible products. As an example, students in Canada have found broad employment in online services, tourism & hospitality, professional service firms including transportation, management consulting, government services, and the retail services industry.
Agreed by the professor of the online course Dr Blair Baldwin
Students will be assessed on a combination of a services design case study of their choosing; online participation and; a final exam
All partner universities across the world
0 - 30
Please watch the video prepared by Dr. Blair Baldwin, Ph.D. from Okanagan School of Business, Canada who will be delivering the course.
The link is found at https://www.facebook.com/jamkrestonomit/videos/10156159317103536/