02.06.2023 - 22.06.2023
The services design course is designed to implement experiential learning. Face-to-face interaction involves, including but not limited to, in-class lectures, case study discussions, in-class assignments, and workshops.
Will be shared by the visiting professor in the first meeting
Students that successfully understand the Services Design model will acquire skills to allow them to find work in those service industries that heavily rely on the combination of an intangible diverse experience and tangible products. As an example, students in Canada have found broad employment in online services, tourism & hospitality, professional service firms including transportation, management consulting, government services, and the retail services industry.
Will be shared by the visiting professor in the classroom.
- Lessons 18 h
-Assignments, presentations 48
-Independent reading and research 15
01.03.2023 - 01.04.2023
0 - 20
Applied Project Written Report – 50%
Major Assessment Components - Project Plan; Service Script; Consumer Gap Analysis; Provider Gap Analysis; Conclusions
Applied Project Oral Presentation - 50%
Class Involvement – 10 marks 10%
Final Exam – 30 marks 30%
Open UAS 5
School of Business