Opetussuunnitelmat

Objective

The student knows the factors influencing organization’s performance. The student can view performance management as a whole. The student knows the most common performance measurement methods. The student understands the significance of indicators in performance management and is able to choose suitable indicators in different situations.The student understands the significance and principles of Total Quality Management and its affects to successfull performance of an organization.

Content

Components of performance
Aspects of performance management
Analyzing and measuring performance and the most common measurement methods.
Quality Management
Process Management

Oppimateriaali ja suositeltava kirjallisuus

Gallery, Michael E., Carey, Stephen C. 2013. Outcomes, Performance, Structure (OPS) : Three Keys to Organizational Excellence. ASQ Quality Press.
Kauhanen, J. 2010. Suorituksen johtaminen ja palkitseminen.Infor. Vantaa.
Lecklin, O. 2006. Laatu yrityksen menestystekijänä. Helsinki: Talentum.
Lönnqvist, A., Kujansivu, P., Antikainen, R. 2006. Suorituskyvyn mittaaminen. Tunnusluvut asiantuntijaorganisaation johtamisvälineenä. Helsinki: Edita.
Ukko, J., Karhu, J., Pekkola, S., Rantanen, H & Tenhunen, J. 2007. Suorituskyky nousuun!: hyödynnä henkilöstösi osamainen. Tykes: Kansallinen kehittämisohjelma.
Ukko, J. 2009. Managing Through Measurement: A framework for successful operative level performance management. Lappeenranta University of Technology.

Teaching methods

Flipped learning, group work, presentations and opponencies, personal assignments

Exam schedules

To be confirmed by the start of the course.

Student workload

Class room learning 30 h
Exercises 75 h
Independent work 30 h
Total 135 h

Content scheduling

Opintojakso sisältää yhden laajan ryhmätyön, jonka työstäminen aloitetaan tammikuun lopulla ja se palautetaan maalis-huhtikuun vaihteen tienoilla. Ryhmätöiden esitykset pidetään alustavan aikataulun mukaan huhtikuussa. Viikottain pidettävät kontaktitunnit perustuvat käänteinen luokkahuone -menetelmään eli opiskelijoiden tulee perehtyä ennakkomateriaaleihin ennen niitä. Opintojakso sisältää lisäksi henkilökohtaisen oppimistehtävän, jota voi työstää koko opintojakson ajan.

Further information

Avoin amk 3

Evaluation scale

0-5

Arviointikriteerit, tyydyttävä (1-2)

5 (Excellent) The student knows and can critically evaluate Performance Management’s broad theories, core concepts and methods. The student can synthesize a number of different theories to each other. He /she can apply the knowledge and theories in the subject area. The student masters the broad range of practical skills, which appear as the ability to take advantage of knowledge and to discover new creative solutions. The student shows he/she is capable of managing diverse professional tasks or projects and problem situations. The student shows his/her ability to work independently as an expert in the field of Performance Management, and the ability to make decisions and innovative solutions in unpredictable business environments. The student participates in co-operation by taking part in group work interactively. He/she is committed to group work and to taking care of others success. The student has a positive attitude. He/she is able to evaluate and develop his/her own know-how in a critically and diverse way. The student takes responsibility for the development of the individual and the group.
4 (Very Good) The students knows and can evaluate Performance Management’s broad theories, core concepts and methods. The student can relate different information to each other. He /she can apply the knowledge and theories in the subject area. The student masters the broad range of practical skills, which appear as the ability to work independently in projects or as an expert in the field of Performance Management. He/she displays his/her ability to solve complex problems in the field. The student participates in co-operation by taking part interactively. He/she is committed to co-operate. He/she is able to evaluate and develop his/her own know-how in a critically and diverse way.
3 (Good) The student has wide knowledge of the core concepts, theories and methods of Performance Management. He/she can combine many different types of information. The student masters the practice of basic and special skills which is needed for working independently. He/she displays his/her ability to solve complex problems in Performance Management. The student participates in co-operation quite actively and diverse way. He/she can evaluate his/her own know-how in a realistic way.
2 (Satisfactory) The student partly recognizes the core concepts, theories and methods of Performance Management. The student knows the basic practical skills which he/she needs in familiar circumstances. The student sometimes participates in group work. He/she has flaws in his/her self-assessment.
1 (Sufficient) The student partly recognizes the core concepts and/or methods of Performance Management. He/she has poor knowledge needed to work in Performance Management field, so he/she needs guidance in his/her work. The student sometimes participates in group work. He/she cannot evaluate him/herself.
0 (Fail) The student does not perceive the core concepts, theories or methods of Performance Management. The student does not have the ability to work in Performance Management field according to the know-how she or he has shown. The student is not able to fluently co-operate. He/she cannot evaluate him/herself.

Qualifications

Basics in management and leadership