02.06.2023 - 22.06.2023
The services design course is designed to implement experiential learning. Face-to-face interaction involves, including but not limited to, in-class lectures, case study discussions, in-class assignments, and workshops.
Will be shared by the visiting professor in the first meeting
Will be shared by the visiting professor in the classroom.
- Lessons 18 h
-Assignments, presentations 48
-Independent reading and research 15
0 - 10
Applied Project Written Report – 50%
Major Assessment Components - Project Plan; Service Script; Consumer Gap Analysis; Provider Gap Analysis; Conclusions
Applied Project Oral Presentation - 50%
Class Involvement – 10 marks 10%
Final Exam – 30 marks 30%
Open UAS 5
School of Business