Management of accessible tourism servicesLaajuus (5 cr)

Objective

You can identify how accessibility is taken into account both in customer service, production processes, product development and human resources management.
You understand service production process from the perspective of a customer in need of accessible services and are able to produce services taking into account different customers.
You understand the importance of service and attitude culture in managing accessible services and service production.
You recognize different methods of assessing accessibility in physical environment.
You are able to utilise your service and customer competence in the management of the accessible tourism services.

Content

Service processes and accessibility
Accessible service and attitude culture
Development of accessible services
Accessibility assessment
Management of accessible tourism services

Qualifications

The student understands the concepts related to accessible tourism. He/she recognizes the special characteristics and needs of the customers in accessible services.

Assessment criteria, approved/failed

Management of accessible tourism services competence is achieved when you have demonstrated through learning assignments that you 1) identify how accessibility is taken into account both in customer service, production processes, product development and human resources management; 2) understand the service production process from the perspective of a customer in need of accessible services; 3) understand the importance of service and attitude culture in managing accessible services and service production; 4) recognize different methods of assessing accessibility in physical environment.

Further information

This course is part of Accessible Tourism education package.