Clienthood in Health and Social ServicesLaajuus (5 op)

Osaamistavoitteet

The student understands different factors related to development of resources in different age groups and families meaning of communal and social interaction to wellbeing and health in different phases of life, and to the emergence of the need for welfare services.
The student recognizes the basic values of social and health services and is able to apply professional ethics in customer service, communication and data security. The student knows the central contents of the legislation related to the position and rights of a client and she/he is able to guide clients to the services required by the legislation.
The student knows international conventions and agreements, and is able to utilize international information sources and channels related to the clients of health and social services.

Sisältö

Family as a part of a community, society and cultures. The values and ethical principles in customer service, customer oriented service process and encountering different patients/clients. The position and rights of a patient is health and social services, related central legislation and data security. International agreements and information sources in client work in health and social services.

Esitietovaatimukset

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Arviointikriteerit, tyydyttävä (1)

Excellent (5) The student is able to independently apply information he/she has acquired to solving problems related to various customers, customer groups and customer service processes. The student is able to propose creative solution models in various learning situations relevant to customerships.
Very good (4) The student demonstrates critical and ethical thinking and is able to apply information he/she has acquired to solving problems related to various customers, customer groups and customer service processes.
Good (3) The student has comprehensively mastered the theoretical knowledge of customerships. The student shows good problem-solving skills in various learning situations relevant to customerships.
Satisfactory (2) The student has mastered the basic skills of learning situations relevant to customerships and individual and group encounters.
Adequate(1) The student has mastered the basic knowledge of learning situations relevant to customerships and individual and group encounters.
Fail (0) The student has not mastered the basic knowledge in thematic areas related to customerships of social and health care services, or demonstrated his/her competence in various learning assignments. The student has not mastered the basic skills in thematic areas relevant to customerships of social and health care services.