Design and Control of Facility ServicesLaajuus (10 op)

Osaamistavoitteet

The students
•can analyse the various options of providing facility services
•can interpret the reports of planning programmes in guidance
•can form a user-oriented and profitable service package
•know service launching practices based on a contract and cooperation during a contract
•can develop operations interactively with different actors
•can develop a service product in a service company

Sisältö

•alternative ways of providing facility services
•user-oriented and profitable facility service from the perspective of a service company
•interactive methods in developing facility services in client organizations
•cooperation and follow-up systems during a contract
•developing a user-oriented, innovative service product

Esitietovaatimukset

The students
-can analyse the resource factors of facility service production
-know the means used in facility service production to achieve a result benefiting different actors

Arviointikriteerit, tyydyttävä (1)

For the general assessment criteria of the competence generated by the Bachelor of Hospitality Management degree, please see the website of JAMK University of Applied Sciences (www.jamk.fi/english/forstudents/studyguide). The learning outcomes of a course will be assessed in accordance with its learning objectives on the basis of the skills and knowledge and general competences specified in The National and European Quality Management Systems (NQF/EQF, level 6).
1 (Sufficient) – 2 ( Satisfactory)
*The student knows service launching practices based on a contract and cooperation during a contract
3(Good) – 4 ( Very Good)
In addition to the core competence required for grades 1 and 2, the student has a command of the skills listed below, and is also capable of making use of the skills learnt.

*The student can develop a service product in a service company and can form a user-oriented and profitable service package
*The student can interpret the reports of planning programmes in guidance
5 (Excellent)
In addition to the core competence required for grades 3 and 4, the student has a command of the skills listed below, and is also capable of making use of the skills learnt in a critical and innovative way.

*The student can develop operations interactively with different actors and can analyse the various options of providing facility services
Unless otherwise specified in the curriculum, successfully completed courses will be assessed using a five-point scale: 5 (Excellent), 4 (Very Good), 3 (Good), 2 (Satisfactory), and 1 (Sufficient). A course will be graded as a 0 (Fail) if the student is unable to achieve the minimum objectives of the course.
In special cases, a course may be graded as an S (Pass) or a 0 (Fail).