The Business Environment of a Service CompanyLaajuus (10 op)

Osaamistavoitteet

The student
• recognises the operations field of the tourism and hospitality sector and the key factors that impact this
• leans to act responsibly in different tasks within the tourism and hospitality sector
• is able to participate as a responsible member in multidisciplinary and multicultural working groups
• understands the significance of different areas within business operations with regard to production of high quality service activities
• is able to analyse and assess his/her own actions and work as part of the operations of a service organisation

Sisältö

The tourism, hospitality and facility management sector in Finland
• The basics of responsible business operations
• The basics of customer service
• Safety and security regulations in the tourism, hospitality and facility management sector
• The basics of assessment of learning
• Assessment of own work and quality indicators
• Alcohol passport
• Hygiene passport
• Work experience in service and production tasks within the tourism, hospitality and facility management sector

Esitietovaatimukset

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Arviointikriteerit, tyydyttävä (1)

For the general assessment criteria of the competence generated by the Bachelor of Hospitality Management degree, please see the website of JAMK University of Applied Sciences (www.jamk.fi/english/forstudents/studyguide). The learning outcomes of a course will be assessed in accordance with its learning objectives on the basis of the skills and knowledge and general competences specified in The National and European Quality Management Systems (NQF/EQF, level 6).

1 (Sufficient) – 2 (Satisfactory)
*The student is aware of the operations field of the tourism and hospitality sector and the key factors that impact this
*The student is able to act responsibly in different tasks within the tourism and hospitality sector

3(Good) – 4 (Very Good)
In addition to the core competence required for grades 1 and 2, the student has a command of the skills listed below, and is also capable of making use of the skills learnt.
*The student is able to participate as a responsible member in multidisciplinary and multicultural working groups
* The student understands the significance of different areas within business operations with regard to production of high quality service activities

5 (Excellent)
In addition to the core competence required for grades 3 and 4, the student has a command of the skills listed below, and is also capable of making use of the skills learnt in a critical and innovative way
* The student is able to analyse and assess his/her own actions and work as part of the operations of a service organisation

Unless otherwise specified in the curriculum, successfully completed courses will be assessed using a five-point scale: 5 (Excellent), 4 (Very Good), 3 (Good), 2 (Satisfactory), and 1 (Sufficient). A course will be graded as a 0 (Fail) if the student is unable to achieve the minimum objectives of the course.
In special cases, a course may be graded as an S (Pass) or a 0 (Fail).