Facility ServicesLaajuus (10 op)

Osaamistavoitteet

The students
*understand the meaning of facility services in real estate management
*can assess the complexity of providing and managing facilities from the viewpoints of different actors
*can evaluate the elements of successful facility services
*can make up a service description
*can use an IT application to facilities planning

Sisältö

*the meaning of facilities services in real estate management
*the customers of facility services
*facility services and management in various operational environments
.providing facilities services in accordance with the service system and the needs of the different actors
*the service description as a guideline
*the analysis of resource factors in production
*computer aided planning tools in facilities services

Esitietovaatimukset

The students
*understand a service system
*understand the basics of customer-oriented approach

Arviointikriteerit, tyydyttävä (1)

For the general assessment criteria of the competence generated by the Bachelor of Hospitality Management degree, please see the website of JAMK University of Applied Sciences (www.jamk.fi/english/forstudents/studyguide). The learning outcomes of a course will be assessed in accordance with its learning objectives on the basis of the skills and knowledge and general competences specified in the National and European Quality Management Systems /NQF/EQF, level 6.).

1 (sufficient) - 2 (satisfactory)

The students
* understand the meaning of facility services in real estate management
* know the complexity of providing and managing facilities from the viewpoints of different actors
* know the elements of successful facility services
* can make a basic service description
* can use an IT application under the auspices

3 (good) - 4 (very good)

In addition to the core competence required for grades 1 and 2, the student has a command of the skills listed below, and is also capable of making use of the skills learnt.

The students
* understand the complexity of providing and managing facilities from the viewpoints of different actors
* can plan elements of successful facility services
* can make a creditable service description
* can use well an IT application to facilities planning

5 (excellent)

In addition to the core competence required for grades 3 and 4, the student has a command of the skills listed below, and is also capable of making use of the skills learnt in a critical and innovative way.

The students:
* can assess the complexity of providing and managing facilities from the viewpoints of different actors
* can evaluate the elements of successful facility services
* can use an IT application very fluently to facilities planning
* can evaluate and analyse the quality of his/her own functions