TQMLaajuus (3 op)

Osaamistavoitteet

The student understands the significance and principles of Total Quality Management and its affects to successfull performance of an organization. The student is familiar with the EFQM model and is able to implement its principles in any organization in order to improve quality. The student knows the importance of leadership, customer orientation and personnel in quality management. He/she has the basic skills of managing processes, quality assurance systems and quality measurement techniques. The students knows ISO9001 –standard and the concepts how to assess and audit quality.

Sisältö

Principles of Total Quality Management
The evolution of quality, the quality gurus
EFQM-model and its implementations
Process management
Quality measurement, analysis tools and techniques
Quality assurance systems
Quality assessment and auditing
Standards and ISO9001
Practical development of quality

Esitietovaatimukset

Basic Knowledge of Business Administration

Arviointikriteerit, tyydyttävä (1)

Excellent (5) - The student shows exceptional theoretical and conceptual knowledge of the subject area in detail. The student demonstrates an advanced ability to apply theory into real-life situations and expresses ideas that have significant value for implementation. The student shows superior communication skills with critical arguing.
Within a team environment, the student contributes to the content extensively providing new and relevant sources of information and shows supportive leadership capability. The group delivers the project independently under supervision. The aims of the project have been achieved very well and the results are significant. Group communication in oral, written and digital format is fluent, impressive, error free and precise.

Very good (4) - The student shows great theoretical and conceptual knowledge of the subject area. Central concepts have been defined very well and the student displays a very good command and understanding of the subject area. The student demonstrates a competent ability to apply theory into real-life situations and the ideas are worth implementing. The student shows superior communication skills. Within a team environment, the student contributes to the content providing relevant sources of information and is supportive of others and allows them to participate. The group delivers the project independently under supervision. The aims of the project have been achieved well and the results are of significance. Group communication in oral, written and digital format is fluent, almost error free and precise.

Good (3) - The student shows theoretical and conceptual knowledge of the subject at a relatively clear level. Central concepts have been defined rather well. The student displays a competent command of the subject area. The student shows an adequate but general ability to apply theory into real-life situations. The student can communicate in an effective way. Within a team environment, the student contributes to the content adequately and participates actively in group meetings. The group delivers the project rather independently under supervision. The aims of the project have been achieved and the results have some significance. Group communication in oral, written and digital format is comprehensible and the structure is descriptive.

Satisfactory (2) - The student shows theoretical and conceptual knowledge of the subject area at a reasonably clear level. Central concepts have been defined satisfactorily. The student has an obvious overall command and understanding of the subject area but fails to show a convincing ability to apply theory into real life situations. The student has some weaknesses in communication skills. Within a team environment, the student contributes to the content and is a dependable member. The group project planning and implementation including scheduling has been student-led. The group requires close guidance concerning basic issues. The aims of the project have been achieved rather well. Group communication in oral, written and digital format contains some weaknesses. The structure is logical.

Sufficient (1) - The student attempts to demonstrate his/her theoretical and conceptual knowledge. Command of the subject area remains unclear. The student fails to show a convincing ability to apply theory into real life situations nor to communicate in an effective manner. The group project planning and implementation including scheduling has been only partly student-led. The group requires extensive supervision concerning many basic issues. The aims of the project have been achieved partially. Group communication in oral, written and digital format contains clear weaknesses and the structure is not organized.