English
Lectures
Individual assignments
Group assignments
Guest speeches/lectures by business practitionaires
Hudson, S. & Hudson, L. 2017. Customer service for hospitality and tourism. Oxford, UK : Goodfellow Publishers Ltd. (e-book available)
Johnston, R. Clark, G. Shulver M. 2021. Service operations management : improving service delivery. Pearson Education. 5th edition. (e-book available)
Susanna Riekkinen, Blair Baldwin
Guest speakers / case examples
Main Campus
10.10.2022 - 21.12.2022
Lectures 40 hrs
Individual and group assignments 55 h
Exam and studying of literature 40 h
Total 135 hours
01.08.2022 - 25.08.2022
0 - 50
Avoin AMK (Open UAS) 5
Exchange students 5
Bachelor's Degree Programme in Tourism Management
Face-to-face
School of Business