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Hotel managementLaajuus (5 cr)

Code: MWTE0310

Credits

5 op

Teaching language

  • English

Responsible person

  • Susanna Nuijanmaa

Objective

Student understands the structure and earnings logic in the hotel industry both at national and international level. She/he masters the core process of the hotel company. She/he can apply the potential of technology to manage accommodation processes and customerships. Student can design customer oriented accommodation services.

Content

•business prospects nationally and internationally
•planning and developing the core process in hotels
•mastery of technology in hotel services
•service development in hotels

Qualifications

The student understands the concepts related to service operations. The student understands the general concepts and phenomena related to tourism.

Assessment criteria, satisfactory (1)

Excellent 5: The student demonstrates a holistic, critical and analytical understanding in terms of the abovementioned learning objectives.

Very good 4: The student demonstrates an analytical understanding in terms of the abovementioned learning objectives.

Good 3: The student demonstrates a somewhat holistic and analytical understanding and application in terms of the abovementioned learning objectives.

Satisfactory 2: The student demonstrates under guidance an understanding of the application of the abovementioned learning objectives.

Adequate 1: The student shows an understanding of the abovementioned learning objectives, but the application is found lacking.

If the student does not meet the minimum criteria set for the course, the grade is 0 (Fail).

Assessment criteria, good (3)

Good 3: The student demonstrates a somewhat holistic and analytical understanding and application in terms of the learning objectives
Very good 4: The student demonstrates an analytical understanding in terms of the learning objectives.

Assessment criteria, excellent (5)

Excellent 5: The student demonstrates a holistic, critical and analytical understanding in terms of the learning objectives.

Timing

17.03.2025 - 19.05.2025

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Business

Campus

Main Campus

Teaching languages
  • English
Seats

20 - 35

Degree programmes
  • Bachelor's Degree Programme in Tourism Management
Teachers
  • Susanna Nuijanmaa
Groups
  • MTM25VK
    Bachelor's Degree Programme in Tourism Management,vaihto-opiskelu/Exchange studies
  • MTM23S1
    Bachelor's Degree Programme in Tourism Management
  • HBI22S1
    Degree Programme in International Business
  • MTM22S1
    Bachelor's Degree Programme in Tourism Management

Objectives

Student understands the structure and earnings logic in the hotel industry both at national and international level. She/he masters the core process of the hotel company. She/he can apply the potential of technology to manage accommodation processes and customerships. Student can design customer oriented accommodation services.

Content

•business prospects nationally and internationally
•planning and developing the core process in hotels
•mastery of technology in hotel services
•service development in hotels

Learning materials and recommended literature

Wood Raoy C.(edit.). 2018. Hotel accommodation management. Abingdo.

Other materials specified by the teacher

Teaching methods

Contact lectures
Individual and group assignments
Company visits

Practical training and working life connections

Company visits

Exam dates and retake possibilities

No exam

Student workload

Lectures 48
Individual studying 77
Group work 10
Total 135

Further information for students

Weekly assignments and exercises evaluated as passed-failed
Individual/pair concept assignment 0-5
Individual assignment 0-5


Exchange students 5

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Excellent 5: The student demonstrates a holistic, critical and analytical understanding in terms of the abovementioned learning objectives.

Very good 4: The student demonstrates an analytical understanding in terms of the abovementioned learning objectives.

Good 3: The student demonstrates a somewhat holistic and analytical understanding and application in terms of the abovementioned learning objectives.

Satisfactory 2: The student demonstrates under guidance an understanding of the application of the abovementioned learning objectives.

Adequate 1: The student shows an understanding of the abovementioned learning objectives, but the application is found lacking.

If the student does not meet the minimum criteria set for the course, the grade is 0 (Fail).

Evaluation criteria, good (3-4)

Good 3: The student demonstrates a somewhat holistic and analytical understanding and application in terms of the learning objectives
Very good 4: The student demonstrates an analytical understanding in terms of the learning objectives.

Evaluation criteria, excellent (5)

Excellent 5: The student demonstrates a holistic, critical and analytical understanding in terms of the learning objectives.

Prerequisites

The student understands the concepts related to service operations. The student understands the general concepts and phenomena related to tourism.

Enrollment

01.08.2024 - 22.08.2024

Timing

28.10.2024 - 18.12.2024

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Business

Campus

Main Campus

Teaching languages
  • English
Seats

20 - 35

Degree programmes
  • Bachelor's Degree Programme in Tourism Management
Teachers
  • Susanna Nuijanmaa
Groups
  • MTM23S1
    Bachelor's Degree Programme in Tourism Management
  • HBI22S1
    Degree Programme in International Business
  • MTM22S1
    Bachelor's Degree Programme in Tourism Management
  • MTM24VS
    Bachelor's Degree Programme in Tourism Management,vaihto-opiskelu/Exchange studies

Objectives

Student understands the structure and earnings logic in the hotel industry both at national and international level. She/he masters the core process of the hotel company. She/he can apply the potential of technology to manage accommodation processes and customerships. Student can design customer oriented accommodation services.

Content

•business prospects nationally and internationally
•planning and developing the core process in hotels
•mastery of technology in hotel services
•service development in hotels

Learning materials and recommended literature

Wood Raoy C.(edit.). 2018. Hotel accommodation management. Abingdo.

Other materials specified by the teacher

Teaching methods

Contact lectures
Individual and group assignments
Company visits

Practical training and working life connections

Company visits

Exam dates and retake possibilities

No exam

Student workload

Lectures 48
Individual studying 77
Group work 10
Total 135

Further information for students

Weekly assignments and exercises evaluated as passed-failed
Individual/pair concept assignment 0-5
Individual assignment 0-5


Exchange students: 5 (included in the total capacity)

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Excellent 5: The student demonstrates a holistic, critical and analytical understanding in terms of the abovementioned learning objectives.

Very good 4: The student demonstrates an analytical understanding in terms of the abovementioned learning objectives.

Good 3: The student demonstrates a somewhat holistic and analytical understanding and application in terms of the abovementioned learning objectives.

Satisfactory 2: The student demonstrates under guidance an understanding of the application of the abovementioned learning objectives.

Adequate 1: The student shows an understanding of the abovementioned learning objectives, but the application is found lacking.

If the student does not meet the minimum criteria set for the course, the grade is 0 (Fail).

Evaluation criteria, good (3-4)

Good 3: The student demonstrates a somewhat holistic and analytical understanding and application in terms of the learning objectives
Very good 4: The student demonstrates an analytical understanding in terms of the learning objectives.

Evaluation criteria, excellent (5)

Excellent 5: The student demonstrates a holistic, critical and analytical understanding in terms of the learning objectives.

Prerequisites

The student understands the concepts related to service operations. The student understands the general concepts and phenomena related to tourism.

Enrollment

01.08.2023 - 24.08.2023

Timing

30.10.2023 - 19.12.2023

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Business

Campus

Main Campus

Teaching languages
  • English
Seats

20 - 40

Degree programmes
  • Bachelor's Degree Programme in Tourism and Service Business
  • Bachelor's Degree Programme in Tourism Management
Teachers
  • Susanna Nuijanmaa
Groups
  • MTM21S1
    Bachelor's Degree Programme in Tourism Management
  • HBI21S1
    Degree Programme in International Business
  • MTM23VS
    Bachelor's Degree Programme in Tourism Management,vaihto-opiskelu/Exchange studies
  • ZJA23SM
    Avoin amk, marata
  • MTM22S1
    Bachelor's Degree Programme in Tourism Management

Objectives

Student understands the structure and earnings logic in the hotel industry both at national and international level. She/he masters the core process of the hotel company. She/he can apply the potential of technology to manage accommodation processes and customerships. Student can design customer oriented accommodation services.

Content

•business prospects nationally and internationally
•planning and developing the core process in hotels
•mastery of technology in hotel services
•service development in hotels

Learning materials and recommended literature

Wood Raoy C.(edit.). 2018. Hotel accommodation management. Abingdo.

Other materials specified by the teacher

Teaching methods

Contact lectures
Individual and group assignments
Company visits

Practical training and working life connections

Company visits

Exam dates and retake possibilities

No exam

Student workload

Lectures 48
Individual studying 77
Group work 10
Total 135

Further information for students

Open UAS 5 (included in the total capacity)
Exchange students: 5 (included in the total capacity)

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Excellent 5: The student demonstrates a holistic, critical and analytical understanding in terms of the abovementioned learning objectives.

Very good 4: The student demonstrates an analytical understanding in terms of the abovementioned learning objectives.

Good 3: The student demonstrates a somewhat holistic and analytical understanding and application in terms of the abovementioned learning objectives.

Satisfactory 2: The student demonstrates under guidance an understanding of the application of the abovementioned learning objectives.

Adequate 1: The student shows an understanding of the abovementioned learning objectives, but the application is found lacking.

If the student does not meet the minimum criteria set for the course, the grade is 0 (Fail).

Evaluation criteria, good (3-4)

Good 3: The student demonstrates a somewhat holistic and analytical understanding and application in terms of the learning objectives
Very good 4: The student demonstrates an analytical understanding in terms of the learning objectives.

Evaluation criteria, excellent (5)

Excellent 5: The student demonstrates a holistic, critical and analytical understanding in terms of the learning objectives.

Prerequisites

The student understands the concepts related to service operations. The student understands the general concepts and phenomena related to tourism.

Enrollment

01.11.2022 - 17.02.2023

Timing

13.02.2023 - 21.04.2023

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Business

Campus

Main Campus

Teaching languages
  • English
Seats

0 - 40

Degree programmes
  • Bachelor's Degree Programme in Tourism and Service Business
  • Bachelor's Degree Programme in Tourism Management
Teachers
  • Susanna Nuijanmaa
Groups
  • ZJA23KM
    Avoin AMK, marata
  • MTM21S1
    Bachelor's Degree Programme in Tourism Management
  • HBI20S1
    Bachelor's Degree Programme in International Business
  • MTM20S1
    Bachelor's Degree Programme in Tourism Management
  • MTM22VS
    Bachelor's Degree Programme in Tourism Management,vaihto-opiskelu/Exchange studies
  • MTM23VK
    Bachelor's Degree Programme in Tourism Management,vaihto-opiskelu/Exchange studies

Objectives

Student understands the structure and earnings logic in the hotel industry both at national and international level. She/he masters the core process of the hotel company. She/he can apply the potential of technology to manage accommodation processes and customerships. Student can design customer oriented accommodation services.

Content

•business prospects nationally and internationally
•planning and developing the core process in hotels
•mastery of technology in hotel services
•service development in hotels

Learning materials and recommended literature

Wood Raoy C.(edit.). 2018. Hotel accommodation management. Abingdo.

Other materials specified by the teacher

Teaching methods

Contact lectures
Individual and group assignments
Company visits and visitors

Practical training and working life connections

Company visits
Visitors in class

Student workload

Lectures 48
Individual studying 77
Group work 10
Total 135

Further information for students

Weekly assignments and exercises evaluated as passed-failed
Individual/pair concept assignment 0-5
Individual assignment 0-5

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Excellent 5: The student demonstrates a holistic, critical and analytical understanding in terms of the abovementioned learning objectives.

Very good 4: The student demonstrates an analytical understanding in terms of the abovementioned learning objectives.

Good 3: The student demonstrates a somewhat holistic and analytical understanding and application in terms of the abovementioned learning objectives.

Satisfactory 2: The student demonstrates under guidance an understanding of the application of the abovementioned learning objectives.

Adequate 1: The student shows an understanding of the abovementioned learning objectives, but the application is found lacking.

If the student does not meet the minimum criteria set for the course, the grade is 0 (Fail).

Evaluation criteria, good (3-4)

Good 3: The student demonstrates a somewhat holistic and analytical understanding and application in terms of the learning objectives
Very good 4: The student demonstrates an analytical understanding in terms of the learning objectives.

Evaluation criteria, excellent (5)

Excellent 5: The student demonstrates a holistic, critical and analytical understanding in terms of the learning objectives.

Prerequisites

The student understands the concepts related to service operations. The student understands the general concepts and phenomena related to tourism.

Enrollment

01.08.2022 - 25.08.2022

Timing

24.10.2022 - 21.12.2022

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Business

Campus

Main Campus

Teaching languages
  • English
Seats

0 - 40

Degree programmes
  • Bachelor's Degree Programme in Tourism and Service Business
  • Bachelor's Degree Programme in Tourism Management
Teachers
  • Susanna Nuijanmaa
Groups
  • MTM21S1
    Bachelor's Degree Programme in Tourism Management
  • ZJA22SM
    Avoin AMK, marata
  • HBI20S1
    Bachelor's Degree Programme in International Business
  • MTM20S1
    Bachelor's Degree Programme in Tourism Management
  • MTM22VS
    Bachelor's Degree Programme in Tourism Management,vaihto-opiskelu/Exchange studies

Objectives

Student understands the structure and earnings logic in the hotel industry both at national and international level. She/he masters the core process of the hotel company. She/he can apply the potential of technology to manage accommodation processes and customerships. Student can design customer oriented accommodation services.

Content

•business prospects nationally and internationally
•planning and developing the core process in hotels
•mastery of technology in hotel services
•service development in hotels

Learning materials and recommended literature

Wood Raoy C.(edit.). 2018. Hotel accommodation management. Abingdo.

Other materials specified by the teacher

Teaching methods

Contact lectures
Individual and group assignments
Company visits and visitors

Practical training and working life connections

Company visits
Visitors in class

Exam dates and retake possibilities

No exam

Student workload

Lectures 48
Individual studying 77
Group work 10
Total 135

Further information for students

Weekly assignments and exercises evaluated as passed-failed
Individual/pair concept assignment evaluated 0-5
Individual assignment evaluated 0-5

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Excellent 5: The student demonstrates a holistic, critical and analytical understanding in terms of the abovementioned learning objectives.

Very good 4: The student demonstrates an analytical understanding in terms of the abovementioned learning objectives.

Good 3: The student demonstrates a somewhat holistic and analytical understanding and application in terms of the abovementioned learning objectives.

Satisfactory 2: The student demonstrates under guidance an understanding of the application of the abovementioned learning objectives.

Adequate 1: The student shows an understanding of the abovementioned learning objectives, but the application is found lacking.

If the student does not meet the minimum criteria set for the course, the grade is 0 (Fail).

Evaluation criteria, good (3-4)

Good 3: The student demonstrates a somewhat holistic and analytical understanding and application in terms of the learning objectives
Very good 4: The student demonstrates an analytical understanding in terms of the learning objectives.

Evaluation criteria, excellent (5)

Excellent 5: The student demonstrates a holistic, critical and analytical understanding in terms of the learning objectives.

Prerequisites

The student understands the concepts related to service operations. The student understands the general concepts and phenomena related to tourism.

Enrollment

01.11.2021 - 28.02.2022

Timing

14.02.2022 - 22.04.2022

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Business

Campus

Main Campus

Teaching languages
  • English
Seats

0 - 40

Degree programmes
  • Bachelor's Degree Programme in Tourism and Service Business
  • Bachelor's Degree Programme in Tourism Management
Teachers
  • Susanna Nuijanmaa
Groups
  • MTM22VK
    Bachelor's Degree Programme in Tourism Management,vaihto-opiskelu/Exchange studies
  • HBI19S1
    Degree Programme in International Business
  • MTM20S1
    Bachelor's Degree Programme in Tourism Management
  • HBI22VKK
    Bachelor’s degree in Business Administration, Kedge Business School
  • MTM19S1
    Bachelor's Degree Programme in Tourism Management
  • ZJA22KM
    Avoin AMK, marata

Objectives

Student understands the structure and earnings logic in the hotel industry both at national and international level. She/he masters the core process of the hotel company. She/he can apply the potential of technology to manage accommodation processes and customerships. Student can design customer oriented accommodation services.

Content

•business prospects nationally and internationally
•planning and developing the core process in hotels
•mastery of technology in hotel services
•service development in hotels

Learning materials and recommended literature

Wood Raoy C.(edit.). 2018. Hotel accommodation management. Abingdo.

Other materials specified by the teacher

Teaching methods

Contact lectures
Individual and group assignments
Company visits and visitors

Practical training and working life connections

Company visits
Visitors in class

Student workload

Lectures 48
Individual studying 77
Group work 10
Total 135

Further information for students

Open UAS 5 (included in the total capacity)
Exchange students: 5 (included in the total capacity)

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Excellent 5: The student demonstrates a holistic, critical and analytical understanding in terms of the abovementioned learning objectives.

Very good 4: The student demonstrates an analytical understanding in terms of the abovementioned learning objectives.

Good 3: The student demonstrates a somewhat holistic and analytical understanding and application in terms of the abovementioned learning objectives.

Satisfactory 2: The student demonstrates under guidance an understanding of the application of the abovementioned learning objectives.

Adequate 1: The student shows an understanding of the abovementioned learning objectives, but the application is found lacking.

If the student does not meet the minimum criteria set for the course, the grade is 0 (Fail).

Evaluation criteria, good (3-4)

Good 3: The student demonstrates a somewhat holistic and analytical understanding and application in terms of the learning objectives
Very good 4: The student demonstrates an analytical understanding in terms of the learning objectives.

Evaluation criteria, excellent (5)

Excellent 5: The student demonstrates a holistic, critical and analytical understanding in terms of the learning objectives.

Prerequisites

The student understands the concepts related to service operations. The student understands the general concepts and phenomena related to tourism.