Accommodation Management (5 op)

Arviointiasteikko

0-5

Tavoitteet

The student
•understands the structure and earnings logic of the accommodation industry both at national and international level
•master the core process of an accommodation company
•can apply the potential of technology to manage accommodation processes and customerships
•can design customer oriented accommodation services

Sisältö

• development prospects nationally and internationally
•planning and developing the accommodation process
•mastery of technology in accommodation services
•accomodation product development

Oppimateriaalit

•Bardi, James A. 2007. Hotel front office management.•Hotel property management system Hotellinx

Toteutuksen valinnaiset suoritustavat

• Individual assignments • group assignments

Opiskelijan ajankäyttö ja kuormitus

Lectures 48 Individual studying 77 Group work 10 Total 135

Arviointikriteerit, tyydyttävä (1)

Excellent 5: The student demonstrates a holistic, critical and analytical understanding in terms of the abovementioned learning objectives.

Very good 4: The student demonstrates an analytical understanding in terms of the abovementioned learning objectives.

Good 3: The student demonstrates a somewhat holistic and analytical understanding and application in terms of the abovementioned learning objectives.

Satisfactory 2: The student demonstrates under guidance an understanding of the application of the abovementioned learning objectives.

Adequate 1: The student shows an understanding of the abovementioned learning objectives, but the application is found lacking.

Esitietovaatimukset

The student understands the concepts related to service operations and has basic customer competence. The student understands the general concepts and phenomena related to tourism as well as the principles of sustainable tourism.

Lisätiedot

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