Service Business trainingLaajuus (15 cr)

Objective

The purpose of the course is to familiarize you with service industry tasks and provide practical work experience. Internship opportunities enable the application and development of your skills in the professional environment.

Competences provided by the course:
Learning to Learn: evaluate and enhance your skills and learning methods in various learning environments.
Operating in a workplace: can work constructively within a work community, promote personal and collective well-being, utilize opportunities presented by technology and digitization in work.
Service Business Competence

Course competence goals:
You identify the operating environment of the tourism and hospitality industry and master the principles of customer service.
You recognize and assess your professional competency goals and the development of your skills based on your personal study plan.
You know how to take responsibility for tasks within a work community and evaluate your own working skills.

Content

Practical training infos.
Working life skills and working community skills.
Professional development and competence reflection.
Practical training seminar

Assessment criteria, approved/failed

The evaluation is based on competence goals, qualitative and includes a student's self-valuation. Learning outcomes are evaluated in relation to the competence goals of the course.