Human-Centered Design in Social and Health CareLaajuus (5 cr)
Code: SZXX2012
Credits
5 op
Teaching language
- Finnish
Responsible person
- Suvi Salminen
Objective
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Assessment criteria, approved/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Enrollment
01.04.2025 - 30.04.2025
Timing
20.05.2025 - 31.07.2025
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Bachelor's Degree Programme in Rehabilitation Counselling
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Social Services
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Anu Pelkonen
Groups
-
STT23SMToimintaterapeutti (AMK)
-
SOS22SMSosionomi (AMK)
-
SFT24KMFysioterapeutin tutkinto-ohjelma (AMK)
-
STT24KMToimintaterapeutti (AMK)
-
SKO22SMKuntoutuksen ohjaaja (AMK)
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Evaluation scale
0-5
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Enrollment
18.11.2024 - 09.01.2025
Timing
10.03.2025 - 19.05.2025
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Bachelor's Degree Programme in Rehabilitation Counselling
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Social Services
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Suvi Salminen
Groups
-
STT23SMToimintaterapeutti (AMK)
-
SOS22SMSosionomi (AMK)
-
SFT24KMFysioterapeutin tutkinto-ohjelma (AMK)
-
STT24KMToimintaterapeutti (AMK)
-
SKO22SMKuntoutuksen ohjaaja (AMK)
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Learning materials and recommended literature
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.
Teaching methods
Learning methods
- independet learning
- multidisciplinary workshops
- expert lectures
The course includes independent work, workshops, group work and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures, group work). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.
Student workload
1. independent study (20%)
2. Active participation in group work and workshops (70%)
3. Descriptions of activities, presentations of results and outputs and evaluations of own and group activities (10%)
Lectures and Workshops 28h, independent work 27h and group work 80h
Further information for students
An approved course of study also requires the following:
- Active participation in webinars/workshops
- Active participation in the implementation of the service design process
- Successful completion of course assignments
- Completion of a self-assessment
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Enrollment
18.11.2024 - 16.02.2025
Timing
10.03.2025 - 19.05.2025
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Online learning
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
0 - 50
Degree programmes
- Bachelor's Degree Programme in Rehabilitation Counselling
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Social Services
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Elina Fisk
- Suvi Salminen
Groups
-
ZJK25KSKorkeakoulujen välinen yhteistyö, SOTE
-
ZJA25KSAvoin AMK, sote
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Time and location
Katso koodilla SZXX2012-3038 opintojakson webinaarien aikataulut osoitteesta https://lukkarit.peppi.jamk.fi.
Learning materials and recommended literature
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.
Teaching methods
Learning methods
- independet learning
- virtual workshops
- expert lectures
The course includes independent work, workshops and expert lectures. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures and workshops). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.
Student workload
1. independent study
2. Active participation in group work and workshops
3. Descriptions of activities, presentations of results and outputs and evaluations of own activities
Lectures and Workshops 12h and working life-oriented development 123 h
Further information for students
Huom! Ei paikkoja tutkinto-opiskelijoille.
Avoin AMK 5 paikkaa
Campus online 45 paikkaa
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Enrollment
18.11.2024 - 09.01.2025
Timing
13.01.2025 - 09.03.2025
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Bachelor's Degree Programme in Rehabilitation Counselling
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Social Services
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Elina Fisk
Groups
-
STT23SMToimintaterapeutti (AMK)
-
SOS22SMSosionomi (AMK)
-
SFT24KMFysioterapeutin tutkinto-ohjelma (AMK)
-
STT24KMToimintaterapeutti (AMK)
-
SKO22SMKuntoutuksen ohjaaja (AMK)
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Learning materials and recommended literature
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.
Teaching methods
Learning methods
- independet learning
- multidisciplinary workshops
- expert lectures
The course includes independent work, workshops, group work and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures, group work). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.
Student workload
1. independent study (20%)
2. Active participation in group work and workshops (70%)
3. Descriptions of activities, presentations of results and outputs and evaluations of own and group activities (10%)
Lectures and Workshops 28h, independent work 27h and group work 80h
Further information for students
An approved course of study also requires the following:
- Active participation in webinars/workshops
- Active participation in the implementation of the service design process
- Successful completion of course assignments
- Completion of a self-assessment
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Enrollment
01.08.2024 - 22.08.2024
Timing
28.10.2024 - 18.12.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Health and Social Studies
Campus
Lutakko Campus
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Bachelor's Degree Programme in Rehabilitation Counselling
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Social Services
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Anu Pelkonen
Teacher in charge
Suvi Salminen
Groups
-
SFT23SMFysioterapeutin tutkinto-ohjelma (AMK)
-
SFT22S1Fysioterapeutti (AMK)
-
STT23SMToimintaterapeutti (AMK)
-
STT22S1Toimintaterapeutti (AMK)
-
STT23S1Toimintaterapeutti (AMK)
-
SOS22SMSosionomi (AMK)
-
SKO22SMKuntoutuksen ohjaaja (AMK)
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Learning materials and recommended literature
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.
Teaching methods
Learning methods
- independet learning
- multidisciplinary workshops
- expert lectures
The course includes independent work, workshops, group work and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures, group work). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.
Student workload
1. independent study (20%)
2. Active participation in group work and workshops (70%)
3. Descriptions of activities, presentations of results and outputs and evaluations of own and group activities (10%)
Lectures and Workshops 28h, independent work 27h and group work 80h
Further information for students
An approved course of study also requires the following:
- Active participation in webinars/workshops
- Active participation in the implementation of the service design process
- Successful completion of course assignments
- Completion of a self-assessment
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Enrollment
01.08.2024 - 22.08.2024
Timing
26.08.2024 - 18.12.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Health and Social Studies
Campus
Lutakko Campus
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Bachelor's Degree Programme in Rehabilitation Counselling
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Social Services
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Elina Fisk
Teacher in charge
Suvi Salminen
Groups
-
SFT23SMFysioterapeutin tutkinto-ohjelma (AMK)
-
SFT22S1Fysioterapeutti (AMK)
-
STT23SMToimintaterapeutti (AMK)
-
STT22S1Toimintaterapeutti (AMK)
-
STT23S1Toimintaterapeutti (AMK)
-
SOS22SMSosionomi (AMK)
-
SKO22SMKuntoutuksen ohjaaja (AMK)
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Learning materials and recommended literature
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.
Teaching methods
Learning methods
- independet learning
- multidisciplinary workshops
- expert lectures
The course includes independent work, workshops, group work and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures, group work). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.
Student workload
1. independent study (20%)
2. Active participation in group work and workshops (70%)
3. Descriptions of activities, presentations of results and outputs and evaluations of own and group activities (10%)
Lectures and Workshops 28h, independent work 27h and group work 80h
Further information for students
An approved course of study also requires the following:
- Active participation in webinars/workshops
- Active participation in the implementation of the service design process
- Successful completion of course assignments
- Completion of a self-assessment
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Enrollment
01.08.2024 - 22.08.2024
Timing
26.08.2024 - 27.10.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Health and Social Studies
Campus
Lutakko Campus
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Bachelor's Degree Programme in Rehabilitation Counselling
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Social Services
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Suvi Salminen
Teacher in charge
Suvi Salminen
Groups
-
SFT23SMFysioterapeutin tutkinto-ohjelma (AMK)
-
SFT22S1Fysioterapeutti (AMK)
-
STT23SMToimintaterapeutti (AMK)
-
STT22S1Toimintaterapeutti (AMK)
-
STT23S1Toimintaterapeutti (AMK)
-
SOS22SMSosionomi (AMK)
-
SKO22SMKuntoutuksen ohjaaja (AMK)
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Learning materials and recommended literature
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.
Teaching methods
Learning methods
- independet learning
- multidisciplinary workshops
- expert lectures
The course includes independent work, workshops, group work and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures, group work). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.
Student workload
1. independent study (20%)
2. Active participation in group work and workshops (70%)
3. Descriptions of activities, presentations of results and outputs and evaluations of own and group activities (10%)
Lectures and Workshops 28h, independent work 27h and group work 80h
Further information for students
An approved course of study also requires the following:
- Active participation in webinars/workshops
- Active participation in the implementation of the service design process
- Successful completion of course assignments
- Completion of a self-assessment
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Enrollment
01.04.2024 - 30.04.2024
Timing
21.05.2024 - 31.07.2024
Number of ECTS credits allocated
5 op
Virtual portion
4 op
Mode of delivery
20 % Face-to-face, 80 % Online learning
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
0 - 35
Degree programmes
- Bachelor's Degree Programme in Rehabilitation Counselling
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Social Services
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Elina Fisk
- Suvi Salminen
Teacher in charge
Suvi Salminen
Groups
-
SFT21S1Fysioterapeutti (AMK)
-
SOS21SMSosionomi (AMK)
-
STT22S1Toimintaterapeutti (AMK)
-
SFT22SMFysioterapeutin tutkinto-ohjelma (AMK)
-
STT22SMToimintaterapeutti (AMK)
-
SKO21SMKuntoutuksen ohjaaja (AMK)
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Learning materials and recommended literature
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.
Teaching methods
Learning methods
- independet learning
- multidisciplinary workshops
- expert lectures
The course includes independent work, workshops, group work and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures, group work). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.
Student workload
1. independent study (20%)
2. Active participation in group work and workshops (70%)
3. Descriptions of activities, presentations of results and outputs and evaluations of own and group activities (10%)
Lectures and Workshops 28h, independent work 27h and group work 80h
Further information for students
An approved course of study also requires the following:
- Active participation in webinars/workshops
- Active participation in the implementation of the service design process
- Successful completion of course assignments
- Completion of a self-assessment
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Timing
11.03.2024 - 17.05.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Online learning
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Teachers
- Elina Fisk
- Suvi Salminen
Teacher in charge
Suvi Salminen
Groups
-
ZJA24KSAvoin AMK, sote
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Learning materials and recommended literature
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.
Teaching methods
Learning methods
- independet learning
- virtual workshops
- expert lectures
The course includes independent work, workshops and expert lectures. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures and workshops). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.
Student workload
1. independent study
2. Active participation in group work and workshops
3. Descriptions of activities, presentations of results and outputs and evaluations of own activities
Lectures and Workshops 12h and working life-oriented development 123 h
Further information for students
Avoin AMK 15 paikkaa
Campus online 28 paikkaa
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Enrollment
20.11.2023 - 04.01.2024
Timing
11.03.2024 - 20.05.2024
Number of ECTS credits allocated
5 op
Virtual portion
4 op
Mode of delivery
20 % Face-to-face, 80 % Online learning
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
0 - 35
Degree programmes
- Bachelor's Degree Programme in Rehabilitation Counselling
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Social Services
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Anu Pelkonen
- Elina Fisk
- Suvi Salminen
Teacher in charge
Suvi Salminen
Groups
-
SFT21S1Fysioterapeutti (AMK)
-
SOS21SMSosionomi (AMK)
-
STT22S1Toimintaterapeutti (AMK)
-
SFT22SMFysioterapeutin tutkinto-ohjelma (AMK)
-
STT22SMToimintaterapeutti (AMK)
-
SKO21SMKuntoutuksen ohjaaja (AMK)
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Learning materials and recommended literature
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.
Teaching methods
Learning methods
- independet learning
- multidisciplinary workshops
- expert lectures
The course includes independent work, workshops, group work and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures, group work). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.
Student workload
1. independent study (20%)
2. Active participation in group work and workshops (70%)
3. Descriptions of activities, presentations of results and outputs and evaluations of own and group activities (10%)
Lectures and Workshops 28h, independent work 27h and group work 80h
Further information for students
An approved course of study also requires the following:
- Active participation in webinars/workshops
- Active participation in the implementation of the service design process
- Successful completion of course assignments
- Completion of a self-assessment
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Timing
30.10.2023 - 19.12.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Online learning
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Teachers
- Suvi Salminen
Teacher in charge
Suvi Salminen
Groups
-
ZJA23SSAvoin AMK, sote
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Learning materials and recommended literature
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.
Teaching methods
Learning methods
- independet learning
- virtual workshops
- webinars
The course includes independent work, workshops and expert lectures. During the course you have the opportunity to do development work, for example for your own workplace or internship. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as webinars and workshops). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.
Student workload
1. independent study
2. Active participation in group work and workshops
3. Descriptions of activities, presentations of results and outputs and evaluations of own activities
Lectures and Workshops 12 h and working life-oriented development 123 h
Further information for students
Avoin AMK 10 paikkaa
Campus online 30 paikkaa
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Enrollment
01.08.2023 - 24.08.2023
Timing
30.10.2023 - 19.12.2023
Number of ECTS credits allocated
5 op
Virtual portion
4 op
Mode of delivery
20 % Face-to-face, 80 % Online learning
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
0 - 35
Degree programmes
- Bachelor's Degree Programme in Rehabilitation Counselling
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Social Services
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Anu Pelkonen
- Elina Fisk
- Suvi Salminen
Teacher in charge
Suvi Salminen
Groups
-
SFT21S1Fysioterapeutti (AMK)
-
SOS21SMSosionomi (AMK)
-
STT22S1Toimintaterapeutti (AMK)
-
SFT22SMFysioterapeutin tutkinto-ohjelma (AMK)
-
STT22SMToimintaterapeutti (AMK)
-
SKO21SMKuntoutuksen ohjaaja (AMK)
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Learning materials and recommended literature
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.
Teaching methods
Learning methods
- independet learning
- multidisciplinary workshops
- expert lectures
The course includes independent work, workshops, group work and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures, group work). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.
Student workload
1. independent study (20%)
2. Active participation in group work and workshops (70%)
3. Descriptions of activities, presentations of results and outputs and evaluations of own and group activities (10%)
Lectures and Workshops 28h, independent work 27h and group work 80h
Further information for students
An approved course of study also requires the following:
- Active participation in webinars/workshops
- Active participation in the implementation of the service design process
- Successful completion of course assignments
- Completion of a self-assessment
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Enrollment
01.08.2023 - 24.08.2023
Timing
28.08.2023 - 29.10.2023
Number of ECTS credits allocated
5 op
Virtual portion
4 op
Mode of delivery
20 % Face-to-face, 80 % Online learning
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
0 - 35
Degree programmes
- Bachelor's Degree Programme in Rehabilitation Counselling
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Social Services
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Anu Pelkonen
- Elina Fisk
- Suvi Salminen
Teacher in charge
Suvi Salminen
Groups
-
SFT21S1Fysioterapeutti (AMK)
-
SOS21SMSosionomi (AMK)
-
STT22S1Toimintaterapeutti (AMK)
-
SFT22SMFysioterapeutin tutkinto-ohjelma (AMK)
-
STT22SMToimintaterapeutti (AMK)
-
SKO21SMKuntoutuksen ohjaaja (AMK)
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Learning materials and recommended literature
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.
Teaching methods
Learning methods
- independet learning
- multidisciplinary workshops
- expert lectures
The course includes independent work, workshops, group work and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures, group work). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.
Student workload
1. independent study (20%)
2. Active participation in group work and workshops (70%)
3. Descriptions of activities, presentations of results and outputs and evaluations of own and group activities (10%)
Lectures and Workshops 28h, independent work 27h and group work 80h
Further information for students
An approved course of study also requires the following:
- Active participation in webinars/workshops
- Active participation in the implementation of the service design process
- Successful completion of course assignments
- Completion of a self-assessment
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Enrollment
01.08.2023 - 24.08.2023
Timing
28.08.2023 - 29.10.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
0 - 35
Degree programmes
- Bachelor's Degree Programme in Rehabilitation Counselling
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Social Services
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Anu Pelkonen
- Elina Fisk
- Suvi Salminen
Teacher in charge
Suvi Salminen
Groups
-
SFT21S1Fysioterapeutti (AMK)
-
SOS21SMSosionomi (AMK)
-
STT22S1Toimintaterapeutti (AMK)
-
SFT22SMFysioterapeutin tutkinto-ohjelma (AMK)
-
STT22SMToimintaterapeutti (AMK)
-
SKO21SMKuntoutuksen ohjaaja (AMK)
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Learning materials and recommended literature
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.
Teaching methods
Learning methods
- independet learning
- multidisciplinary workshops
- expert lectures
The course includes independent work, workshops, group work and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures, group work). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.
Student workload
1. independent study (20%)
2. Active participation in group work and workshops (70%)
3. Descriptions of activities, presentations of results and outputs and evaluations of own and group activities (10%)
Lectures and Workshops 28h, independent work 27h and group work 80h
Further information for students
An approved course of study also requires the following:
- Active participation in webinars/workshops
- Active participation in the implementation of the service design process
- Successful completion of course assignments
- Completion of a self-assessment
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Enrollment
01.04.2023 - 30.04.2023
Timing
22.05.2023 - 16.06.2023
Number of ECTS credits allocated
5 op
Virtual portion
4 op
Mode of delivery
20 % Face-to-face, 80 % Online learning
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
0 - 35
Degree programmes
- Bachelor's Degree Programme in Rehabilitation Counselling
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Social Services
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Elina Fisk
- Suvi Salminen
Teacher in charge
Suvi Salminen
Groups
-
SFT20SMFysioterapeutti
-
SFT20S1Fysioterapeutti
-
STT21S1Toimintaterapeutti (AMK)
-
SOS20SMSosionomi (AMK)
-
STT21SMToimintaterapeutti (AMK)
-
SKO20SMBachelor's Degree Programme in Rehabilitation Counselling
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Learning materials and recommended literature
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.
Teaching methods
Learning methods
- independet learning
- multidisciplinary workshops
- expert lectures
The course includes independent work, workshops, group work and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures, group work). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.
Student workload
1. independent study (20%)
2. Active participation in group work and workshops (70%)
3. Descriptions of activities, presentations of results and outputs and evaluations of own and group activities (10%)
Lectures and Workshops 28h, independent work 27h and group work 81h
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Timing
18.04.2023 - 18.06.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Health and Social Studies
Campus
Lutakko Campus
Teaching languages
- Finnish
Degree programmes
- Bachelor's Degree Programme in Rehabilitation Counselling
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Social Services
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Suvi Salminen
Teacher in charge
Suvi Salminen
Groups
-
ZJA21SSHKKDAvoin amk, KKD, Hyvinvointivalmennuksen KKD
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Learning materials and recommended literature
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.
Teaching methods
Learning methods
- independet learning
- multidisciplinary workshops
- expert lectures
The course includes independent work, workshops, group work and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures, group work). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.
Student workload
1. independent study (20%)
2. Active participation in group work and workshops (70%)
3. Descriptions of activities, presentations of results and outputs and evaluations of own and group activities (10%)
Lectures and Workshops 28h, independent work 27h and group work 81h
Further information for students
Avoimen amk:n erillisryhmä (hyvinvointivalmennuksen kkd)
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Timing
13.03.2023 - 19.05.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Online learning
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Degree programmes
- Bachelor's Degree Programme in Rehabilitation Counselling
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Social Services
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Elina Fisk
- Suvi Salminen
Teacher in charge
Suvi Salminen
Groups
-
ZJA23KSAvoin AMK, sote
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Learning materials and recommended literature
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.
Teaching methods
Learning methods
- independet learning
- virtual workshops
- expert lectures
The course includes independent work, workshops and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures and workshops). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.
Student workload
1. independent study
2. Active participation in group work and workshops
3. Descriptions of activities, presentations of results and outputs and evaluations of own activities
Lectures and Workshops 13,5h and working life-oriented development 121,5 h
Further information for students
Avoin AMK 15 paikkaa
Campus online 20 paikkaa
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Enrollment
01.11.2022 - 05.01.2023
Timing
13.03.2023 - 19.05.2023
Number of ECTS credits allocated
5 op
Virtual portion
4 op
Mode of delivery
20 % Face-to-face, 80 % Online learning
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
0 - 35
Degree programmes
- Bachelor's Degree Programme in Rehabilitation Counselling
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Social Services
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Elina Fisk
- Suvi Salminen
Groups
-
SFT20SMFysioterapeutti
-
SFT20S1Fysioterapeutti
-
STT21S1Toimintaterapeutti (AMK)
-
SOS20SMSosionomi (AMK)
-
STT21SMToimintaterapeutti (AMK)
-
SKO20SMBachelor's Degree Programme in Rehabilitation Counselling
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Learning materials and recommended literature
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.
Teaching methods
Learning methods
- independet learning
- multidisciplinary workshops
- expert lectures
The course includes independent work, workshops, group work and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures, group work). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.
Student workload
1. independent study (20%)
2. Active participation in group work and workshops (70%)
3. Descriptions of activities, presentations of results and outputs and evaluations of own and group activities (10%)
Lectures and Workshops 28h, independent work 27h and group work 81h
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Enrollment
01.08.2022 - 26.08.2022
Timing
29.08.2022 - 28.10.2022
Number of ECTS credits allocated
5 op
Virtual portion
4 op
Mode of delivery
20 % Face-to-face, 80 % Online learning
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
0 - 35
Degree programmes
- Bachelor's Degree Programme in Rehabilitation Counselling
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Social Services
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Anu Pelkonen
- Elina Fisk
Teacher in charge
Suvi Salminen
Groups
-
SFT20SMFysioterapeutti
-
SFT20S1Fysioterapeutti
-
STT21S1Toimintaterapeutti (AMK)
-
SOS20SMSosionomi (AMK)
-
STT21SMToimintaterapeutti (AMK)
-
SKO20SMBachelor's Degree Programme in Rehabilitation Counselling
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Learning materials and recommended literature
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.
Teaching methods
Learning methods
- independet learning
- multidisciplinary workshops
- expert lectures
The course includes independent work, workshops, group work and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures, group work). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.
Student workload
1. independent study (20%)
2. Active participation in group work and workshops (70%)
3. Descriptions of activities, presentations of results and outputs and evaluations of own and group activities (10%)
Lectures and Workshops 28h, independent work 27h and group work 81h
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Enrollment
01.08.2022 - 26.08.2022
Timing
29.08.2022 - 28.10.2022
Number of ECTS credits allocated
5 op
Virtual portion
4 op
Mode of delivery
20 % Face-to-face, 80 % Online learning
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
0 - 35
Degree programmes
- Bachelor's Degree Programme in Rehabilitation Counselling
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Social Services
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Anu Pelkonen
- Elina Fisk
Teacher in charge
Suvi Salminen
Groups
-
SFT20SMFysioterapeutti
-
SFT20S1Fysioterapeutti
-
STT21S1Toimintaterapeutti (AMK)
-
SOS20SMSosionomi (AMK)
-
STT21SMToimintaterapeutti (AMK)
-
SKO20SMBachelor's Degree Programme in Rehabilitation Counselling
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Learning materials and recommended literature
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.
Teaching methods
Learning methods
- independet learning
- multidisciplinary workshops
- expert lectures
The course includes independent work, workshops, group work and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures, group work). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.
Student workload
1. independent study (20%)
2. Active participation in group work and workshops (70%)
3. Descriptions of activities, presentations of results and outputs and evaluations of own and group activities (10%)
Lectures and Workshops 28h, independent work 27h and group work 81h
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Enrollment
01.08.2022 - 26.08.2022
Timing
29.08.2022 - 28.10.2022
Number of ECTS credits allocated
5 op
Virtual portion
4 op
Mode of delivery
20 % Face-to-face, 80 % Online learning
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
0 - 35
Degree programmes
- Bachelor's Degree Programme in Rehabilitation Counselling
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Social Services
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Elina Fisk
- Suvi Salminen
Teacher in charge
Suvi Salminen
Groups
-
SFT20SMFysioterapeutti
-
SFT20S1Fysioterapeutti
-
STT21S1Toimintaterapeutti (AMK)
-
SOS20SMSosionomi (AMK)
-
STT21SMToimintaterapeutti (AMK)
-
SKO20SMBachelor's Degree Programme in Rehabilitation Counselling
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Learning materials and recommended literature
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.
Teaching methods
Learning methods
- independet learning
- multidisciplinary workshops
- expert lectures
The course includes independent work, workshops, group work and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures, group work). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.
Student workload
1. independent study (20%)
2. Active participation in group work and workshops (70%)
3. Descriptions of activities, presentations of results and outputs and evaluations of own and group activities (10%)
Lectures and Workshops 28h, independent work 27h and group work 81h
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Enrollment
01.08.2022 - 26.08.2022
Timing
29.08.2022 - 21.12.2022
Number of ECTS credits allocated
5 op
Virtual portion
4 op
Mode of delivery
20 % Face-to-face, 80 % Online learning
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
0 - 35
Degree programmes
- Bachelor's Degree Programme in Rehabilitation Counselling
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Social Services
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Anu Pelkonen
- Suvi Salminen
Teacher in charge
Suvi Salminen
Groups
-
SFT20SMFysioterapeutti
-
SFT20S1Fysioterapeutti
-
STT21S1Toimintaterapeutti (AMK)
-
SOS20SMSosionomi (AMK)
-
STT21SMToimintaterapeutti (AMK)
-
SKO20SMBachelor's Degree Programme in Rehabilitation Counselling
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Learning materials and recommended literature
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.
Teaching methods
Learning methods
- independet learning
- multidisciplinary workshops
- expert lectures
The course includes independent work, workshops, group work and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures, group work). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.
Student workload
1. independent study (20%)
2. Active participation in group work and workshops (70%)
3. Descriptions of activities, presentations of results and outputs and evaluations of own and group activities (10%)
Lectures and Workshops 28h, independent work 27h and group work 81h
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Timing
01.08.2022 - 31.07.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Degree programmes
- Bachelor's Degree Programme in Rehabilitation Counselling
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Social Services
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Mari Kantanen
Groups
-
STT22KMTEToimintaterapeutti (AMK)
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Evaluation scale
0-5
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Enrollment
01.11.2021 - 30.04.2022
Timing
23.05.2022 - 17.06.2022
Number of ECTS credits allocated
5 op
Virtual portion
4 op
Mode of delivery
20 % Face-to-face, 80 % Online learning
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
18 - 35
Degree programmes
- Bachelor's Degree Programme in Rehabilitation Counselling
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Social Services
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Elina Fisk
- Suvi Salminen
Groups
-
STT20S1Toimintaterapeutti
-
SFT20SMFysioterapeutti
-
SFT20S1Fysioterapeutti
-
SOS20SMSosionomi (AMK)
-
STT20SMToimintaterapeutti
-
SKO20SMBachelor's Degree Programme in Rehabilitation Counselling
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Learning materials and recommended literature
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.
Teaching methods
Learning methods
- independet learning
- multidisciplinary workshops
- expert lectures
The course includes independent work, workshops, group work and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures, group work). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.
Student workload
1. independent study (20%)
2. Active participation in group work and workshops (70%)
3. Descriptions of activities, presentations of results and outputs and evaluations of own and group activities (10%)
Lectures and Workshops 28h, independent work 27h and group work 81h
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Timing
14.03.2022 - 20.05.2022
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Online learning
Unit
School of Health and Social Studies
Campus
Lutakko Campus
Teaching languages
- Finnish
Degree programmes
- Bachelor's Degree Programme in Rehabilitation Counselling
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Social Services
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Elina Fisk
- Suvi Salminen
Teacher in charge
Suvi Salminen
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Learning materials and recommended literature
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.
Teaching methods
Learning methods
- independet learning
- virtual workshops
- expert lectures
The course includes independent work, workshops and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures and workshops). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.
Student workload
1. independent study
2. Active participation in group work and workshops
3. Descriptions of activities, presentations of results and outputs and evaluations of own activities
Lectures and Workshops 13,5h and working life-oriented development 121,5 h
Further information for students
Avoin AMK 15 paikkaa
Campus online 20 paikkaa
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Enrollment
01.11.2021 - 09.01.2022
Timing
07.03.2022 - 20.05.2022
Number of ECTS credits allocated
5 op
Virtual portion
4 op
Mode of delivery
20 % Face-to-face, 80 % Online learning
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
18 - 40
Degree programmes
- Bachelor's Degree Programme in Rehabilitation Counselling
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Social Services
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Elina Fisk
- Suvi Salminen
Groups
-
SFT20SMFysioterapeutti
-
STT20S1Toimintaterapeutti
-
SFT20S1Fysioterapeutti
-
SOS20S1Sosionomi
-
SOS20SMSosionomi (AMK)
-
SKO20SMBachelor's Degree Programme in Rehabilitation Counselling
-
STT20SMToimintaterapeutti
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Learning materials and recommended literature
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.
Teaching methods
Learning methods
- independet learning
- multidisciplinary workshops
- expert lectures
The course includes independent work, workshops, group work and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures, group work). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.
Student workload
1. independent study (20%)
2. Active participation in group work and workshops (70%)
3. Descriptions of activities, presentations of results and outputs and evaluations of own and group activities (10%)
Lectures and Workshops 28h, independent work 27h and group work 81h
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.
Enrollment
01.11.2021 - 09.01.2022
Timing
10.01.2022 - 20.05.2022
Number of ECTS credits allocated
5 op
Virtual portion
4 op
Mode of delivery
20 % Face-to-face, 80 % Online learning
Unit
School of Health and Social Studies
Teaching languages
- Finnish
Seats
18 - 40
Degree programmes
- Bachelor's Degree Programme in Rehabilitation Counselling
- Bachelor's Degree Programme in Occupational Therapy
- Bachelor's Degree Programme in Social Services
- Bachelor's Degree Programme in Physiotherapy
Teachers
- Elina Fisk
- Suvi Salminen
Groups
-
SFT20SMFysioterapeutti
-
STT20S1Toimintaterapeutti
-
SFT20S1Fysioterapeutti
-
SOS20S1Sosionomi
-
SOS20SMSosionomi (AMK)
-
SKO20SMBachelor's Degree Programme in Rehabilitation Counselling
-
STT20SMToimintaterapeutti
Objectives
The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.
Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence
Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.
Content
In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.
Learning materials and recommended literature
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.
Teaching methods
Learning methods
- independet learning
- multidisciplinary workshops
- expert lectures
The course includes independent work, workshops, group work and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures, group work). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.
Student workload
1. independent study (20%)
2. Active participation in group work and workshops (70%)
3. Descriptions of activities, presentations of results and outputs and evaluations of own and group activities (10%)
Lectures and Workshops 28h, independent work 27h and group work 81h
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.