Curricula

Objective

The purpose of the study unit

In this study unit, you will become familiar with the principles of service management and service processes. After completing the course, you will understand how these principles can be utilised in different tasks in the digital world of educational institutions. Digitalisation and increasingly electronic service processes bring new opportunities and challenges to the environment of educational institutions. They change the work of the teacher and the entire staff of the educational institution, and the operational models of the organisation in many different ways.

Study unit competences

In this study unit, you will develop your developmental skills and future orientation.

Future orientation refers to a teacher’s
- willingness and ability to contribute to the future of learning, work and society
- ability to perceive societal, economic and social developments and to identify changes that take place in professional competences in their own field
- inquiry-based approach to work and a critical but constructive attitude towards the existing operational methods and structures
- courage to think creatively and change their ways of working in a new way to promote social equality, education and ethically sustainable development.

Developmental skills refer to a teacher's
- ability to further develop their own and their organisation’s practices and operational culture in collaboration with others
- willingness and ability to develop vocational learning, work and entrepreneurship at regional, national and international level
- ability to acquire and justify information on the development needs of vocational learning and the world of work, in order to use it to promote learning
- forming of relevant partnerships networks in an innovative and solution-oriented manner.

Learning objectives

After the course, you will understand the principles of developing service management and service processes in the digital context. You will be able to apply them in your student- and customer-oriented development activities. You will have the skills to participate in discussions focusing on the possibilities of using digitalisation in your organisation or operating environment. You will also be able to critically assess these possibilities. In addition, you will identify future developments in order to promote digital services that support learning.

Content

Key concepts: digital service management and service processes.
During the study unit, you will form an understanding of identifying customer needs and customer-oriented and service-oriented thinking in the digitalised environment of educational institutions. The learning materials and assignments will enable you to consider the issues under review from the perspective of your own work or pedagogical operating environment.

Qualifications

Basic skills for e-learning

Assessment criteria, approved/failed

The criteria for assessing the approved level are as follows:

Developmental skills:
You will understand the principles of service management in a digitalised context and recognise their significance in developing student- and/or customer-oriented processes. You will have the skills to take part in discussions focusing on the possibilities of using digitalisation in your organisation or operating environment. You will be able to critically assess these possibilities.

Future orientation:
You will be able to see future development needs in your own work and your work community in order to promote digital services that support learning. You will identify future developments in order to promote digital services that support learning.

Further information

The target group consists of people engaged in teaching and guidance tasks and interested in digital service management, those studying in or intending to engage in teacher education, and the administrative and support service staff of educational institutions.

Emilia Erol acts as the course teacher and specialist. Erol’s areas of expertise include digital solutions and service business in the tourism sector. The study unit is structured and implemented as teaching practice in teacher education. Heli Kinnunen is the educator in charge, and Jaana Ahlqvist is the practical training tutor (supervising teacher).