Skip to main content

Johtamisen tutkinto-ohjelma, ylempi AMK, Restonomi

Master of Hospitality Management

Degree title:
Master of Hospitality Management

90 ects

Key learning outcomes

After graduating, you possess the skills to manage and renew organisations and work communities. You are able to assess and develop your leadership and career in a goal-oriented manner. You understand the significance of strategy in the management of an organisation and are able to draw up strategies for the national and/or international operating environment. You advance and lead your work community and organisation ethically and in accordance with the values of sustainable development. You utilise financial management in supervisory work, identifying and analysing development needs. You master the in-depth knowledge base of your field and are able to produce new information, taking the perspectives of different disciplines into account. You are able to critically assess information and ensure the continuous development of your personal competence and the competence of your work community. In your management work, you are able to apply research and development methods to produce new solutions that anticipate the future.

In responsibility and service management studies, you develop service business and responsibility management competence, develop as a manager, and renew your thinking by applying researched information to the operating environment of your organisation, you learn to renew organisations' and work communities’ operating methods to respond to sustainability challenges in a changing operating environment. During the studies, you focus diversely on key strategic themes in the management and development of service business, environmental, social and ethical responsibility, and security and risk management.

The Jamk School of Business is committed to the objectives of the Principles for Responsible Management Education (PRME) network to develop responsible directors and decision-makers of the future and to promote sustainable development.

Education content and professional growth and know-how

The Master's Degree Programme in Management and Leadership, Responsibility and Service Management consists of 90 credits. You will take the Management study module (20 cr) and Research studies (10 cr) in a multidisciplinary student group. You will deepen your field-specific competence in the studies for Responsibility and service management competence (25 cr), in your thesis (30 cr) and through elective studies (5 cr).

The core competence of field-specific management comprises responsibility management and service management competence. The master's thesis is a business and industry-oriented research and/or development project that can be clearly applied in practice and that supports the student's career development.

Joint Management Competence, 20 cr

The study module focuses on human and financial management as well as strategic management.
- Development as a Leader
- Human Resource Management
- Strategic Management
- Financial Management

Research Studies, 10 cr

Through research and development studies, you learn key methods for the development of business and industry, and the use of different research methods and research communication. You also learn to apply research data in your field and use it to develop the activities of your own organisation or another organisation.
- Research-based Development
- Qualitative Research or
- Quantitative Research

Responsibility and Service Management 25 cr

You can select five courses with an emphasis on responsibility or service management. You can place your additional studies in elective studies.
- Strategic Service Management
- Corporate Social Responsibility
- Service Design Management
- Environmental and safety management
- Environmental and safety management
- Special Issues in Responsible Management

Master's Thesis 30 cr

Writing a master's thesis is a core competence in the degree programme. In the thesis, you apply research data, develop your chosen field and/or organisation and deepen your professional expertise from the perspective of leadership or financial management.

The thesis is a research and/or development project that serves the world of work, where you apply your research skills in practice and support your own career development.

Elective Studies 5 cr

You can select courses offered by the degree programme, Jamk's other Master's degree programmes, EduFutura, EUDRES higher education institutions, Summer School or other universities of applied sciences. You have the opportunity to take a study tour abroad in at San José State University in California.

Flexible studies

The studies can be completed entirely online, so where you live or work is not an issue. We organise a six-monthly group meeting on the Jamk campus. Online learning includes online discussions and guidance with a team or instructor, carrying out and handing in versatile assignments and reports in a virtual learning environment, video or online lectures, independent study of source materials and participating in webinars. Some of the studies include scheduled webinars (weekday evenings or afternoons). The student group's wishes are taken into account in the implementation. In addition, student groups meet in virtual learning environments or can independently arrange meetings online or face-to-face. Students can participate in elective study tours.

You can choose your alternative or elective studies from EduFutura partner institutions (University of Jyväskylä and Gradia) and international studies from European EUDRES higher education institutions. You can also choose from Finnish and foreign partner universities, such as other universities of applied sciences and universities. You can apply for accreditation of higher education studies that you have completed elsewhere.

Working life oriented learning

It is recommended that learning and development assignments related to studies are integrated into the development of work communities and/or organisations. During courses and on expertise and alumni days, we invite visitors from our business and cooperation partners. Students form multidisciplinary networks for sharing expertise and developing competence, drawing on the opportunities offered by digitalisation.

If the student has acquired work skills that meet the degree programme's intended learning outcomes, studification of work is also an option for accreditation.

Entrepreneurship development is supported by services provided by Jamk and The Startup Factory in Jyväskylä. In addition, many courses and the thesis process allow you to develop your company's business and your entrepreneurship competence.

Career opportunities and employment

Graduates' career paths focus on management, supervisory or development tasks or expert assignments in the private, public or NGO sector in different fields in both national and international organisations. The degree enables career advancement, such as obtaining new, more challenging work assignments and a better income level. In the Master's Degree Programme in Management and Leadership, Responsibility and Service Management, you will develop as a manager of responsible service business.


This Master's degree provides general competencies for demanding supervisory tasks. The degree grants you eligibility for public posts and positions that require a Master's degree. The degree corresponds to level 7 of the European Qualification Frameworks (EQF7) and the National Qualifications Framework (NQF7) for qualifications and other learning.

Further studies

You may, after graduating, apply for postgraduate studies at universities or studies at the School of Professional Teacher Education. You can also continue your studies by applying for corresponding further education programmes in foreign higher education institutions, such as EUDRES higher education institutions. The university of applied sciences offers opportunities for competence development in various institutes, such as the open university of applied sciences, specialisation training and work-oriented continuing education.

Education planning

The degree programme was created in cooperation with other Master's degree programmes at Jamk, and it is based on extensive foresight information and benchmarking. The competence contained in the degree will be developed with an advisory board consisting of representatives of business and industry and with partners. Jamk students and alumni are also important cooperation and development partners in ensuring the quality of education and the development of the curriculum to align with the needs of business and industry. Studies are also developed on the basis of the annual AVOP feedback provided by graduating students.

RDI activities at Jamk involve high-quality research and development projects regionally in Central Finland, nationally and internationally with other higher education institutions, and organisations and research institutes of various fields. We are an active member of the international PRME (Principles for Responsible Management Education) community and EUDRES (European University Alliance) network, which, in addition to research cooperation, enables the development of education and teaching with our partners (for more information, visit

Contact Information

Anne Törn-Laapio
Principal Lecturer, School of Business

Master’s Degree Programme in Management and Leadership, Responsibility and Service Management
Timing 02.09.2024 - 15.05.2025 Code YZ00CL56-3006 Groups YJM24S1 YMB24S1
Timing 02.09.2024 - 15.05.2025 Code YZ00CL56-3014 Groups ZJAYJH24S1 ZJAYJM24S1 YJH24S1 YJM24S1
Timing 30.09.2024 - 15.12.2024 Code YZ00CL59-3005 Groups ZJAYJM24S1 YJM24S1
Timing 30.09.2024 - 15.12.2024 Code YZ00CL59-3008 Groups ZJAYJH24S1 ZJAYJM24S1 YJH24S1 YJM24S1
Timing 07.10.2024 - 13.04.2025 Code YZ00CB88-3001 Groups YMJ22S1 YSY23KT YSC24KM YSU23KM YSY22SJ YMJ23S1 YHO23S1 YSU24KMAVO YSG24S1 YSG23S1 YJH24S1 YHO22S1 YJM24S1 YJS24S1
Timing 09.09.2024 - 15.12.2024 Code YZ00CK87-3014 Groups ZJAYJH24S1 ZJAYJM24S1 YJH24S1 YJM24S1
Timing 16.09.2024 - 15.12.2024 Code YH00CL65-3001 Groups ZJA24SH ZJAYJM24S1 YJM24S1
Timing 26.08.2024 - 08.12.2024 Code YZ00CL57-3003 Groups YSB22S1 YSB23S1 YSY22SJ YSH23S1