Facility ManagementLaajuus (10 cr)

Objective

OPERATIVE MANAGEMENT
The student
- knows the various competence areas of managerial activities and understands the requirements set for a managerial role in the management of a facility management company
- understands the significance of the managerial role and different methods of leadership as a business success factor and as the developer of a healthy work community
- knows the key regulations of the labour legislation as well as the main principles of the key collective agreements in the facilities services sector and can apply them appropriately in practice
- can reflect on his or her own managerial capabilities and is capable of working as a manager

FACILITY SERVICES MANAGEMENT
The student
- has capabilities in facility management: acquiring facilities, developing them, and organising property maintenance and user services as a responsible business
- can analyse the different options of organising facility services and is capable of designing a company's internal service systems
- is able to interpret design software reports under guidance
- is familiar with the procedure of starting a service under an agreement and co-operation during the agreement period
- can create a profitable, user-oriented service package
- can work interactively in developing operations
- can estimate an organisation's need for facilities
from the point of view of the core business and facility services and compare different facility solutions
- can act appropriately in planning facility strategies

contents

Content

OPERATIVE MANAGEMENT
- leadership and the requirements of the managerial role as well as one's own
capabilities in a facility service management company
- different views on leadership (for example, change leadership, team leadership, wellness leadership, competence leadership, age leadership, leadership in a multicultural work community)
- managerial ethics and the key labour legislation governing leadership, and the key contents of the collective agreements of the field
- planning of labour use, and drawing up a rota
- management of personnel and client safety
FACILITY MANAGEMENT
- organising facility services, and organisation options
- user-oriented and profitable facility services
- interactive methods in developing facility services
co-operation and monitoring systems during the agreement period
- developing facilities
- facility management tools
- facility strategy work

Qualifications

Operating environment and business competence in tourism and catering service
Useroriented facilities competence

Assessment criteria, satisfactory (1)

OPERATIVE MANAGEMENT
The general assessment criteria for competence produced by the degree programme in Hospitality Management are available on the website (https://opinto-oppaat.jamk.fi/en/). The learning outcomes of the course are assessed in relation to the learning objectives based on the knowledge, skills and general competencies (National and European Qualifications Framework, level 6).

Excellent 5: The student demonstrates a comprehensive understanding of leadership and the managerial role and is able to evaluate critically and analytically the importance of different management methods in terms of the business and the well-being of the work community in different leadership situations. The student has demonstrated excellent skills in applying the stipulations of the labour legislation and collective agreements in practical exercises. An entrepreneurial attitude to work is clearly present.
In addition to the core skills required for grade 3 (good)–4 (very good), the student masters the issues described below and is able to apply what he or she has learned

Very good 4: The student understands the importance of leadership and the managerial role in terms of the business and the well-being of the work community. The student can analyse the effectiveness of different management styles and methods. The student has demonstrated very good skills in applying the stipulations of the labour legislation and collective agreements in practical exercises. The student displays an entrepreneurial attitude.

Good 3: The student understands the importance of the managerial role and different management methods in managerial work, and demonstrates a certain degree of critical thinking in evaluating different management styles. The student is familiar with the labour legislation and the stipulations of collective agreements and is able to apply them appropriately in practical exercises.

Satisfactory 2: The student is familiar with tasks related to the managerial role and different leadership perspectives, and understands their importance in managerial work. Under guidance, the student is able to apply the labour legislation and the stipulations of collective agreements in practical exercises.

Adequate 1: The student is familiar with tasks related to the managerial role and different leadership perspectives. The student is somewhat familiar with the legislation regulating personnel management and the stipulations of the collective agreements of the facilitymanagement field.

FACILITY MANAGEMENT

The general assessment criteria for competence produced by the degree programme in Hospitality Management are available on the website (https://opinto-oppaat.jamk.fi/en/). The learning outcomes of the course are assessed in relation to the learning objectives based on the knowledge, skills and general competencies (National and European Qualifications Framework, level 6).
1 (adequate)

The student
- can identify the procedure of starting a service under an agreement, co-operation during the agreement period, and related factors

- can identify facility management: acquiring facilities, developing them, and organising property maintenance and user services responsibly


2 (satisfactory)

- can work interactively in developing operations
- is familiar with facility management planning and the principles of facility strategy planning

3 (good)


The student

- understands and is able to act appropriately in facility management
- understands and is able to act appropriately in the procedure of starting a service under an agreement and the co-operation during the agreement period

4 (very good)

- The student is able to plan and implement facility strategies
- The student is able to act constructively in interactive operational development

5 (excellent)

In addition to the core skills required for grade 3 (good)–4 (very good), the student masters the issues described below and is able to apply wha