Professional Practice IILaajuus (10 cr)

Objective

The student will know how to assess and develop his/her competence and professional skill in social and educational operating environments. He/she will be able to act in accordance with ethical principles of social services. The student will know how to assess the service needs of customers in different phases of life and know how to act in a service-oriented capacity. He/she will know how to objectively support and advise different types of customers and customer segments in their daily routines and life situations. The student will be able to use and apply customer service methods.

Content

Supervised exercises in various social counselling environments or early childhood education, particularly in children's day care facilities. More precisely defined exercise content guidelines according to the student's study path.

Qualifications

The student must be familiar with the professional, ethical and social counselling or pedagogical principles of customer service. He/she will know how to apply expressive and functional methods in customer service.

Assessment criteria, satisfactory (1)

An exercise will be given a passing grade when the student achieves a sufficient level of competence for the competence objective

An exercise will be given a failing grade when the student fails to achieves a sufficient level of competence for the competence objective.

More detailed assessment criteria are listed in the guidelines for the exercise chosen according to the study path.

Oral and written assessment.
Student self-assessment.