Advocacy, quality work and cost awareness in customer and service guidanceLaajuus (2 cr)
Course unit code: SZ00BS68
General information
- Credits
- 2 cr
- Teaching language
- Finnish
- Responsible person
- Anu Pelkonen
Objective
In this MOOC course, you will become familiar with effectiveness, cost, and quality awareness as part customer and service management work.
After completing the course, you have internalized;
- Starting points for quality and advocacy work
- Significance of cost effects in customer and service management work
After your studies, you will be able to take advantage;
- Quality tools in the development of customer work and use the ones presented in the section
effectiveness tools in their own work.
Content
This two - credit (2 cr) MOOC course learning environment is structured around three subject areas, which include self - study materials and related assignments.
The course is completed by a multiple-choice exam, the passing of which is a prerequisite for obtaining the grades. All the study materials of this course are available for you to study and you can get acquainted with the given materials and do the assignments freely.
Qualifications
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Assessment criteria, approved/failed
80% of the final exam has been answered correctly
Materials
- Booth, Aronen, Mäkelä 2017. Kustannusvaikuttavuuden käyttämisestä yhtenä terveydenhuollon palveluvalikoiman määrittelykriteerinä. Sosiaali- ja terveysministeriön raportteja ja muistioita 2017:30
- Koivuranta P. 2019. Terveydenhuollon laatuopas. Kuntaliitto
- Terveyden ja hyvinvoinnin laitos (THL) 2019. Laatua hoitoon -podcast. https://thl.fi/fi/web/sote-uudistus/sote-arviointi-ja-tietopohja/terveydenhuollon-kansalliset-laaturekisterit/laatua-hoitoon-podcastit
- Ristolainen, Tiilikainen & Rissanen 2018. Kotona asuvien ikäihmisten palveluohjauksen vaikuttavuus. https://journal.fi/gerontologia/article/view/75681/38962
- Sitra 2018. Vaikuttavuuden askelmerkit. Siran selvityksiä 130. https://media.sitra.fi/2018/03/27105443/vaikuttavuuden-askelmerkit.pdf
Other current material.
Further information
With the approved completion of the course exercises and the online exam/transcript of records, it is possible to apply for partial accreditation according to the practices of JAMK University of Applied Sciences for the ZZPP0750 Entrepreneurship 3 ECTS course.