• Business Process Management (HL00BO55-3001),
         17.05.2022 – 31.08.2022,  5 cr  (ZJA22KHPKY) — Online learning +-
    Learning outcomes of the course
    The object of the course
    The object of the course is that you understand the significance of business process management as a success factor for organizations and are able to develop business processes in a customer-oriented manner.

    Course competences
    Learning and information management competence
    Business competence
    Profitability competence

    The learning objectives of the course
    You acquire knowledge related to the management of business processes and recognize different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You understand the economic, profitable and socially responsible aspects as well as the customer aspect of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes.
    Prerequisites and co-requisites
    Basic knowledge of Business Administration.
    Course contents
    Operating environment and customer-oriented approach
    Process thinking and modelling of processes
    Process management
    System-based thinking
    New technologies
    Knowledge management

    Tools
    Methods for business process management
    Assessment criteria
    Assessment criteria - grade 1 and 2
    Sufficient 1
    You acquire knowledge related to the management of business processes and recognize different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You understand the economic, profitable and socially responsible aspects as well as the customer aspect of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes. You are capable of creating illustrative documents related to the contents of the course.

    Satisfactory 2
    You are able to present knowledge related to business process management as well as different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You are able to name perspectives related to the financial performance, profitability, social responsibility and customer orientation of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes. You are able to utilize theories to prepare illustrative and consistent documents.
    Assessment criteria - grade 3 and 4
    Good 3
    You are able to compare knowledge related to business process management as well as different kinds of theories and methods. You identify the company’s core processes and are able to assess the impact of business process management on the performance and competitive position of the organization. You are able to analyze perspectives related to the financial performance, profitability, social responsibility and customer orientation of business processes. You describe the impact of knowledge and new technologies on leadership that develops business processes. You are able to use relevant theories to prepare illustrative, consistent and well-reasoned documents.

    Very good 4
    You compare and analyze knowledge related to business process management as well as different kinds of theories and methods. You are able to assess the company’s core processes and the impact of business process management on the performance and competitive position of the organization. You are able to plan solution alternatives to develop the financial performance, profitability, social responsibility and customer orientation of business processes. You assess the impact of knowledge and new technologies on leadership that develops business processes. Your reporting is logical, analytical and competent, and you are able to evaluate the contents of the documents you have prepared.
    Assessment criteria - grade 5
    Excellent 5
    You are able to create new points of view based on theories and methods related to business process management. You analyze the company’s core processes and the impact of business process management on the performance and competitive position of the organization. You plan, develop and assess solution alternatives to develop the financial performance, profitability, social responsibility and customer orientation of business processes. You assess critically the impact of knowledge and new technologies on leadership that develops business processes. Your reporting is logical and convincing and demonstrates critical thinking. You are capable of preparing documents that meet the professional requirements.

    Language of instruction

    Finnish

    Lecturer(s)

    Erica Svärd, Minna Koivunen

    Timing

    17.05.2022 - 31.08.2022

    Groups
    • ZJA22KHPKY
    Assessment methods

    Opintojakso on suunnattu VAIN Palvelumuotoilu ja yhteiskehittäminen asiakaslähtöisessä liiketoiminnasssa -koulutuskokonaisuutta suorittaville. (not translated)

    Degree Programme

    Bachelor's Degree Programme in Business Management

    Mode of delivery

    Online learning

    Share of virtual studies

    5 cr

    Credits
    • 5 cr
    Unit

    School of Business