Management of accessible tourism services (online) (5 cr)

Evaluation scale

Pass/Fail

Objective

You can identify how accessibility is taken into account both in customer service, production processes, product development and human resources management.
You understand service production process from the perspective of a customer in need of accessible services and are able to produce services taking into account different customers.
You understand the importance of service and attitude culture in managing accessible services and service production.
You recognize different methods of assessing accessibility in physical environment.
You are able to utilise your service and customer competence in the management of the accessible tourism services.

Content

Service processes and accessibility
Accessible service and attitude culture
Development of accessible services
Accessibility assessment
Management of accessible tourism services

Location and time

The course starts on 18th March when Moodle workspace will be opened and the students get pre-assignment for the course. There are five webinars in this course and in between the webinars students study independently according to the instructions given by the tutor.

The timetable of the course:
18th March Moodle workspace will be opened and the pre-assignment is available for the students
1st Webinar 3.4.2024 at 16:45-19:15
2nd Webinar 10.4.2024 at 16:00-18:30
3rd Webinar 24.4.2024 at 16:00-18:30
4th Webinar 6.5.2024 at 16:00-18:30
5th Webinar 15.5.2024 at 16:00-18:30

Materials

Buhalis, D. & Darcy, S. (eds.) 2011. Accessible tourism. Concepts and issues. Channel View Publications.
Other literature and scientific articles provided by the tutor.

Teaching methods

This course is implemented online. Methods of teaching and learning used in the implementation:
* online webinars
* learning assignments
* group discussions

Employer connections

Visiting lecturers and cases from the industry sharing their experiences from the theme.

Completion alternatives

You have the right to apply for recognition of your studies if you have prior learning (e.g. university studies completed elsewhere) that can be accredited towards the degree you are currently completing.

The recognition of prior learning is possible in three primary ways: accreditation (replacement or inclusion), recognition of informal learning and studification. More precise info: JAMK Degree Regulations, section 17.

Student workload

One credit corresponds to an average of 27 hours of work, which means that the load of five credits is approximately 135 hours. The load is distributed as follows:
* online webinars and group discussions 20
* independent assignments and other independent work (studying of literature, preparing for lectures) 115

Assessment criteria, approved/failed

Management of accessible tourism services competence is achieved when you have demonstrated through learning assignments that you 1) identify how accessibility is taken into account both in customer service, production processes, product development and human resources management; 2) understand the service production process from the perspective of a customer in need of accessible services; 3) understand the importance of service and attitude culture in managing accessible services and service production; 4) recognize different methods of assessing accessibility in physical environment.

Qualifications

The student understands the concepts related to accessible tourism. He/she recognizes the special characteristics and needs of the customers in accessible services.

Further information

Avoin amk 5
Campusonline 20