Knowledge and Quality Management in Health Care and Social Services (5 cr)

Evaluation scale

0-5

Objective

Purpose of the course
During this course you will focus on knowledge and quality management, their opportunities and tools as part of management and leadership in the field of health care and social services.

Competences
Managerial competence
Ethical competence
Learning and information management competence

Learning outcomes
You are able to use research-based evidence in knowledge and quality management in the field of health care and social services.You recognize and apply knowledge management theories and approaches in the field of health care and social services..You are aware of the potential of digital data and you can identify the latest technology opportunities for work community development and leadership support. You manage some of the knowledge management tools for development of work place, learning and leadership in work community.

You know the principles and quality systems of customer-oriented quality development and quality thinking. You identify and conceptualize the different environments to which quality management and the idea of continues quality improvement can be applied. You are able to choose appropriate quality practices for the situation, lead the change, and design solutions that support change.

Content

Interactions and interfaces between different actors in the field of health care and social services and the potential of new technology
Theoretical starting points of knowledge management and the basic concepts and structures of a knowledge intensive organization.computer-supported collaborative work and learning
Knowledge management and leadership tools in a digital environment
Technologies and tools to enhance the health care and social services organization's ability to create value through knowledge and knowledge.

Theoretical starting points and practices of quality management.Customer-oriented quality as the starting point and result of operations.Key quality recommendations in the field of social and health care. Quality, quality thinking and identification of quality systems. Quality tools as a starting point for quality development. Measurement and continuous quality improvement.

Importance of organizational strategic choices for Information and quality management.The added value of digitalisation for improving productivity and quality of working life. Addressing information security in social and health services.

Scientific and practice based debate of knowledge and quality management in the field of social and health services.

Assessment criteria, satisfactory (1)

Sufficient 1
The student understands the basics of knowledge and quality management. The student recognises some theories or operating models of knowledge and quality management. The student is familiar with some of the approaches, metrics and practices of knowledge and quality management.
Satisfactory 2
The student masters the basics of knowledge and quality management and the thinking related to the change in the operating environment. The student is familiar with the theories and operating models of knowledge and quality management. The student masters some of the approaches, metrics and practices of knowledge and quality management.

Assessment criteria, good (3)

Good 3
The student applies the theories of knowledge and quality management in the changing operating environment of the health care and social services sector. The student is capable of utilising knowledge and quality management in their operating environment. The student applies the approaches and metrics of knowledge and quality management in practice.
Very good 4
The student analyses the practices of knowledge and quality management in relation to theory and evidence-based knowledge in the changing operating environment of the health care and social services sector. The student analyses the activities of the work community in relation to the approaches and metrics of knowledge and quality management and uses them to develop operations in practice.

Assessment criteria, excellent (5)

Excellent 5
The student analyses, critically assesses and draws conclusions from the practice of knowledge and quality management in relation to evidence-based knowledge in the changing operating environment of the health care and social services sector. The student analyses, critically assesses and draws conclusions from the various approaches of knowledge and quality management and the deployment of metrics. Based on them, the student develops operations in a way that supports the strategic choices of the organisation.