Food and Beverages BusinessLaajuus (5 op)

Osaamistavoitteet

Opintojakson tarkoitus on syventää ymmärrystäsi ravintola-alasta ja ravintoloiden toiminnasta. Opiskelet alan trendejä ja tulevaisuuden mahdollisuuksia. Ymmärrät aktiivisen myyntityön merkityksen osana hyvää asiakaspalvelua, sekä palveluympäristön ja tunnelman roolin osana asiakaskokemusta ravintoloissa.

Osaamiset
Matkailuliiketoiminta, ennakoiva kehittäminen

Sisältö

- Ravintola-ala osana matkailualaa
- Erilaiset liikeideat alalla
- Toimitilojen ja tunnelman luonti ja kehittäminen ravintoloissa
- Palveluprosessit ja moninaiset myyntitekniikat
- Keskeinen alan lainsäädäntö

Esitietovaatimukset

Ymmärrät palveluihin ja palveluprosesseihin liittyvät konseptit sekä sinulla on peruskäsitys asiakkuudesta. Ymmärrät matkailalaan liityvät peruskäitteet ja ilmiöt.

Arviointikriteerit, tyydyttävä (1)

1 (Sufficient)
You identify the terminology used in food and beverage industry. You have an understanding about the structure in the industry and different business ideas. You identify the customer process in the restaurant company and know the need for active selling. You know the basics to design customer oriented facilities and services in the company.

2 (Satisfactory)
You understand the terminology used in food and beverage industry. You have an understanding about the structure in the industry and different business ideas. You understand the customer process in the restaurant company and the need for active selling. You know the basics to design customer oriented restaurant facilities and services according to the business idea in the company.

Arviointikriteerit, hyvä (3)

3 (Good)
You understand the terminology used in food and beverage industry. You also have an understanding about the structure and earnings logic in the restaurant industry. You understand the customer process in the restaurant company and the need for active selling. You know how to design customer oriented restaurant facilities and services according to the business idea in the company.

4 (Very good)
You understand and can use well the terminology used in food and beverage industry. You can explain the structure and earnings logic in the industry. You have an ability to develop the customer process in the restaurant company. You can design customer oriented restaurant facilities and services according to the business idea in the company.

Arviointikriteerit, kiitettävä (5)

5 (Excellent)
You understand and can use well the terminology used in food and beverage industry. You can analyze the structure and earnings logic in the industry. You can develop the customer process in the restaurant company. You can design customer oriented restaurant facilities and services according to the business idea in the company.