Food and Beverages BusinessLaajuus (5 cr)

Objective

The purpose of this course is to deepen your understanding in food and beverage industry and restaurant operations. You will learn about trends and future prospects in restaurant business. You will understand the need for active selling as part of good customer service and the role of servicescape and ambiance as elements of customer experience in restaurants.

Competences
tourism business, proactive development

Learning objectives
After completing the course, you identify the terminology used in food and beverage industry. You have an understanding about the structure and earnings logic in restaurant business and know about varied business ideas in the industry. You identify the customer process in the restaurant company and the elements related to customer experience. You know the legislation that is related to managing restaurants. You have an ability to design customer oriented restaurant services.

Content

- Food and beverage industry as part of the tourism industry
- Different business ideas in food and beverage industry
- Developing facilities and ambiance in restaurants
- Service processes in restaurants including varied selling techniques
- Main legislation related to food and beverage business

Qualifications

You understand the concepts related to service operations and has basic customer competence. You understand the general concepts and phenomena related to tourism.

Assessment criteria, satisfactory (1)

1 (Sufficient)
You identify the terminology used in food and beverage industry. You have an understanding about the structure in the industry and different business ideas. You identify the customer process in the restaurant company and know the need for active selling. You know the basics to design customer oriented facilities and services in the company.

2 (Satisfactory)
You understand the terminology used in food and beverage industry. You have an understanding about the structure in the industry and different business ideas. You understand the customer process in the restaurant company and the need for active selling. You know the basics to design customer oriented restaurant facilities and services according to the business idea in the company.

Assessment criteria, good (3)

3 (Good)
You understand the terminology used in food and beverage industry. You also have an understanding about the structure and earnings logic in the restaurant industry. You understand the customer process in the restaurant company and the need for active selling. You know how to design customer oriented restaurant facilities and services according to the business idea in the company.

4 (Very good)
You understand and can use well the terminology used in food and beverage industry. You can explain the structure and earnings logic in the industry. You have an ability to develop the customer process in the restaurant company. You can design customer oriented restaurant facilities and services according to the business idea in the company.

Assessment criteria, excellent (5)

5 (Excellent)
You understand and can use well the terminology used in food and beverage industry. You can analyze the structure and earnings logic in the industry. You can develop the customer process in the restaurant company. You can design customer oriented restaurant facilities and services according to the business idea in the company.