Asiakaslähtöisyys sosiaali- ja terveysalalla (3 cr)

Evaluation scale

Pass/Fail

Objective

The student
- knows different human conceptions and understands the values of social- and health care as well as professional ethical principles as basis of all actions
- is familiar with the stages of human growth and development (physical, psycho social and cognitive) in respect of life course and understands their significance in working with the clients
- knows the legislation in social and health care regarding clients’/patients’ rights and their status.
- knows the principles of creating cooperation and dialogue as well as inclusion in a goal-oriented and empowering way

Content

- Different human conceptions, values in social and health care, ethical principles
- Stages of human growth and development
- Legislation in social and health care regarding clients’/patients’ rights and status
- Client orientation and principles of client oriented work; diversity of clienthood

Materials

Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. http://www.etene.fi http://yhdenvertaisuus-fi-bin.directo.fiMalm, M., Matero, M. 2004.Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. Saatavana sähköisenä. Nurmi, J.-E. ym. 2014. Ihmisen psykologinen kehitys. 5. uudistettu painos. Jyväskylä: PS-kustannus. Finlex, Finnish legislation. Act on the status and rights of patient http://www.finlex.fi/en/laki/kaannokset/1992/19920785

Completion alternatives

• Face-to-face learning: Active participation to teams dialogue trainings, completing learning assignments and learning diary.• Distance learning: Active participation to e-learning and to contact days, completing assignments and learning diary.

Student workload

• Face to face learning: Dialogue training, workshops and learning assignments, independent studying and preparation for dialogue training, learning diary. Total 81 hours.• Distance learning: E-learning and assignments, independent studying and preparation for contact days. Total 81 hours.

Assessment criteria, approved/failed

Pass (S)
The student
• reflects different human conceptions in the assignments and learning diary
• is able to apply the values of social- and health care and professional ethical principles in the assignments and activities/performance
• masters essential stages of human growth and development (physical, psycho social and cognitive) and demonstrates his/her understanding of their significance in encountering different kinds of clients. Student knows the essential content of legislation concerning clients’/patients’ rights and status
• understands the concept of client orientation and principles of client oriented work in encountering different kinds of clients and families
• knows the principles of creating cooperation and dialogue as well as inclusion in a goal-oriented and empowering way
• is able to apply these principles in groups.