Myynti ja asiakkuudet (7 cr)

Code: HTLY2013-9S0Y1

General information

Timing: 31.08.2019 - 20.05.2022
Implementation has ended.

Number of ECTS credits allocated: 7 cr

Local portion: 7 cr

Mode of delivery: Face-to-face

Unit: School of Business

Campus: Lutakko Campus

Teaching languages: Finnish

Degree programmes: Bachelor's Degree Programme in Team Academy

Teachers: Timo Lehtonen; Anu Manner; Kimmo Aho; Tapu Holttinen; Janne Roiha; Jaana Larsson

Groups: HTA18S1
Tiimiakatemian tutkinto-ohjelma

Course: HTLY2013

No reservations found for realization HTLY2013-9S0Y1!

Evaluation scale

0-5

Objective

Learner knows the basic concepts and methods related to sales. He/she can describe/identify different sales processes and he/she can solve challenges related on those. Learner is capable of applying acquired theory in practical sales projects which are implemented in own team company. Learner is capable of making sales both in consumer and business sector and the concepts of social selling and telemarketing are familiar for the the learner both in theory and in practise.

Content

Course contains the themes of consumer and business sales. After the course learner understands the importance of interaction and customer knowhow and he/she in capable of evaluating own skills in the area of sales.

Materials

Books: Ostovallankumous, 2015 (Mika D. Rubanovitsch ja Jukka Aminoff) B2B-markkinoinnin ja myynnin pelikirja (Kurvinen J. ja Seppä M.) Asiakaskokemus - Palvelubisneksestä kokemusbisnekseen, 2011 (LÖytänä J, Kortesuo K.)

Assessment criteria, satisfactory (1)

Active participation for the training sessions, aquired theory and written essays, practical sales in own team company.