Operational Management (10 cr)

Evaluation scale

0-5

Objective

The student knows different aspects, processes and responsibilities of operational management in profitable and responsible hospitality business. The student reflects his/her potential or achieved readiness in management role, share experiences and develop skills and understanding further. The student understand employment law, collective labor agreement and can apply those to rota planning leading to profitable outcome. The student can state reasons, make and carry out decisions leading to profitable business in line with certain strategy.

Content

Tasks related to the role of superiors; organisational structures, and operational management.
Basics of labour legislation.Functional work community.
Pricing integrated with expertise areas. Profit planning and operative profitability performance indicators. Profit planning and budgeting

Materials

Viitala, R. & Jylhä, E. 2019. Johtaminen: Keskeiset käsitteet, teoriat ja trendit. Helsinki: Edita. Myös E-kirja.
Viitala, R. 2013. Henkilöstöjohtaminen: strateginen kilpailutekijä. Helsinki: Edita./ E-kirja 2014.
Kalliomaa, S. & Kettunen, S. Luottamus esimiestyössä. Juva: WSOYPro.
Tomperi S. 2018. Taloushallinto: Toiminnan kannattavuus. Helsinki: Edita Publishing Oy.
Malmi T. 2006. Balanced Scorecard - rakenna ja sovella tehokkaasti. Helsinki: Talentum Oy.
Kurssilla osoitettu ja jaettu materiaali

Teaching methods

Luennot, harjoitukset, ryhmätyö

Employer connections

Vierailijat työelämästä, MaraPlan Pro-esittely (Henna Lindroos)

Exam schedules

Ei tenttiä

Completion alternatives

Ei valinnaisia suoritustapoja

Student workload

Luennot 10t, ryhmätyö 70t, harjoitukset 85t, itsenäinen opiskelu 100t

Assessment criteria, satisfactory (1)

The learning outcomes of a course will be assessed in accordance with its learning objectives on the basis of the skills and knowledge and general competences specified in The National and European Quality Management Systems (NQF/EQF, level 6).

Assessment targets:
Based on acquired knowledge, the student demonstrates the ability to use the accounting principles and accounting tools on the operational level, in order to assure the profitability of the business within their own area of expertise. The student can reflect on the performance of an organisation and work community and on his/her own readiness as a manager, and can also demonstrate an ability to apply the rules and concepts of personnel management.

Excellent 5: Student demonstrates comprehensive, critical and analytical command of the above learning objectives.

Very good 4: Student demonstrates nearly comprehensive, critical and analytical command of the above learning objectives.

Good 3: Student demonstrates partial critical and analytical command of the above learning objectives.

Satisfactory 2: Student can apply the above learning objectives under supervision.

Adequate 1: Student can apply the above learning objectives under supervision but the result is inadequate.

Qualifications

Basics of business function
(entrepreneurship, management, marketing, accounting)