Toolkit for Tourism Work (5 cr)

Evaluation scale

Pass/Fail

Content scheduling

Hygiene passport examination
Alcohol proficiency (online exam in exam studio)
First Aid training
Safety competence

Objective

The object of the course
After completing this course, you will have gained basic skills required in working in the tourism industry. You will know how to interact with people from different cultures and you know what digital skills are needed in tourism work. You will also acquire key certificates that are commonly required in tourism work nationally.

Course competences
MTMDI Digitalization
MTMNE Networks
MTMOE Operational Environment
YHTKA Internationalisation and communications competence

The learning objectives of the course
You understand the international nature of the tourism industry and importance for capability to work in multicultural teams. You are familiar with cultural dimensions and, with the help of the relevant theories, are able to identify and appreciate cultural diversities in intercultural interaction. You know the basic concepts in digitalization in tourism. You recognize the value and general applications of ICT tools in tourism industry. You complete the certificates needed to work in tourism business in Finland: Alcohol proficiency certificate, Hygiene proficiency certification and safety passports.

Content

The principal contents of this course are (1) Operating in multicultural environment and teams, (2) Intercultural understanding, (3) Basic concepts in digitalization in tourism, (4) Introduction to e-tourism, (5) An alcohol proficiency certificate, (6) Hygiene proficiency, and (7) Safety competence.

Location and time

Lectures will be mainly in class room but online participation options will be provided. More information when the course starts.

Materials

Hofstede, G. H., Hofstede G. J., Minkov M. 2010. Cultures and organizations: software of the mind: intercultural cooperation and its importance for survival. New York: McGraw Hill cop.
Laukkanen M. 2012. Basic Facts of Food Hygiene, ISBN 978-952-67397-5-5, SEFO-konsultointi.
Valvira. Serving alcohol.

Teaching methods

Lectures, independent reading materials and information search, discussions, assignments (intercultural analysis, group presentations), self-reflection.

Employer connections

Alumni visitor (video lecture)

International connections

Intercultural understanding and communication skills are gained through discussions in international groups, intercultural team work, self-reflection and games.

Student workload

Total 135 h
Lectures 48 h
Assignments 27 h
Reading materials 20 h
Preparing for the tests 40 h

Assessment criteria, approved/failed

Unless otherwise provided by the curriculum, the grading scale is Pass (S) or Fail (0).

Criteria for acceptable performance Pass (S): You demonstrate capability to work in multicultural teams. You can describe cultural dimensions and explain cultural diversities in intercultural interaction. You identify the basic concepts in digitalization in tourism. You can describe general ICT tools in tourism industry. You have completed the certificates needed to work in tourism business in Finland: Alcohol proficiency certificate, Hygiene proficiency certification and safety competence.

The course assessment is Fail (0) if the student fails to achieve the minimum learning objectives for passing the course.

Qualifications

-

Further information

Avoin AMK (Open UAS) 5