Professional development, leadership and service design (5 cr)

Evaluation scale

Pass/Fail

Objective

The student understands versatile connections of work and can act in roles of a work community.
The student knows what is work development and leadership in the interprofessional organizations that use digitalization and connections.
The student recognizes and can use methods of service design in client processes.

Content

Basis of professional development in work environment, leadership and cost-consiousness.
Work roles in different organizations and connections.
The change of work cultures and organizational structures in the area of social- and health reform
Basis and methods of service design
Digitalization supporting client centered work

Materials

Tuulaniemi, J. 2011. Palvelumuotoilu. Helsinki: Talentum.

Koivisto, M. ym. 2019. Palvelumuotoilun bisneskirja. Alma Talent.

Stickdorn, M. ym. 2018. This is Service Design Doing. Applying Service Design Thinking in the Real World. O´Reillys Media.

Ideo, 2015. The Field Guide to Human-Centered Design. San Francisco: Ideo.

Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen 2.

Mönkkönen, K. & Roos, S. 2009. Työyhteisötaidot.

Salmimies, R. & Ruutu,S. Itsensä johtaminen.

Recommended Reading Material
Salminen, J. 2015. Työntekijän vastuu ja työelämätaidot

Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.

Miettinen, S. & Ruuska, J. Palvelumuotoilu: uusia menetelmiä käyttäjätiedon hankintaan ja hyödyntämiseen. Teknova.

Teaching methods

54 (2ects) Studying the online material related to leadership and work development. 81h (3ects) Case work related to interprofessional distant- and digital services and service design (studying JAMK´s projects and other resources, case work in ad interprofessional team, case presentation in a case day or a case webinar.)

Exam related to leadership, development of work and service design.

Casework related to interprofessional distant- and digital services and service design. Case presentations during interprofessional case days.

LEARNING. Self directed learning and interprofessional team working. Webinars and a case day.

Student workload

Opintojakson kuorimitus 5 op (135t) jakautuu seuraavasti

Opettajajohtoista työskentelyä
2 x 8t työpajapäivää, jotka toteutetaan webinaaripäivinä
2t webinaariluento
2t ohjauswebinaari
3t päätöswebinaari
Yht. 23t

Itsenäistä työskentelyä 50t

Ryhmätyöskentelyä 62t

Assessment criteria, approved/failed

PASSED The student can name and explain the basis of leadership, work development and methods of service design. The sudent can apply knowlege about leaderhip and work roles when planning a client process based on service design. The student can apply some of the benefits of professional networks and digital services.

Qualifications

Course JAMK Innovation Week or competences to use a user-cenric problem solving method.