Human-Centered Design in Social and Health Care (5 cr)

Evaluation scale

Pass/Fail

Objective

The purpose of the course
After the course, you will have an understanding of what service design is and how it can be utilized in the development of services in the social and health fields. The course will increase your understanding why a genuine understanding of the customer is important and how customers are involved in development work. After the course, you will be able to utilize service design tools in your work.

Course competencies
Customer skills in the social and health sector
Entrepreneurship, innovation and work community skills
Ethical competence

Course competence:
After the course, you will understand the principles of human-centered design and in-depth understanding of the customer, as well as the importance of customer experience and value creation in the development of existing or new services.
You will learn to identify new areas for development in social and health services and to build solutions through service design.
You will be able to use a few service design tools in the development of social and health services.

Content

In the course, you will learn the ideology of service design and its possibilities in developing social and health services through your own / your team's development work. During the study period, you will be able to work with a multidisciplinary team and solve real working life development challenges. You will learn to utilize various service design tools / methods in clarifying the challenge, understanding the customer, building customer profiles, solving the problem in its conception and testing, and prototyping.

Materials

Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent.
Maula, H. & Maula, J. 2019. Design ja johtaminen. Helsinki: Alma Talent.
Sarvas, R., Nevanlinna, H. & Pesonen J. 2017. Lean Service Creation.
Stickdorn, M., Lawrence, A. Hormess, M. & Schneider, J. 2018. This is Service Design Doing. O´Reillys Media.
Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus. Docendo.
Ahonen, T. 2017. Palvelumuotoilu sotessa. Palvelumuotoilun käsikirja sosiaali- ja terveysalan palvelujen kehittämiseen.

Teaching methods

Learning methods
- independet learning
- multidisciplinary workshops
- expert lectures

The course includes independent work, workshops, group work and expert lectures. Studies and teaching involve co-operation with companies and organizations. The most important part of learning is your own activity and its self-assessment. You will always be prepared for meetings (such as lectures, group work). The course supports a learning culture where you will learn to act as an expert and solve real development challenges in working life.

Student workload

1. independent study (20%)
2. Active participation in group work and workshops (70%)
3. Descriptions of activities, presentations of results and outputs and evaluations of own and group activities (10%)

Lectures and Workshops 28h, independent work 27h and group work 81h

Assessment criteria, approved/failed

APPROVED: You adopt the ideology of design thinking. You understand and know how to use some service design methods in the development of existing or new services in the social and health field. You will be able to name and reflect on factors that should be considered in human-entered design and in-depth understanding of the client. You understand what things add to the customer experience and create value for the customer.