Performance Management (5 cr)

Evaluation scale

0-5

Objective

The object of the course
Having taken the course you can direct the organisation and people to act in accordance with the strategy.

Course competences
Learning to learn
Operating in a workplace
Business Competence


The learning objectives of the course
You are familiar with the factors that affect organisational performance. You understand performance management as a whole (organisation, team, individual level). You are familiar with the most common methods used in performance measurement. You are familiar with the key principles of quality and data management.

Content

Factors contributing to performance
Approaches to performance management
Analysis and measurement of performance and different kind of metrics
Quality and data management
Critical success factors
Performance management systems
Benchmarking
Feedback
Rewards
Performance and development appraisals

Materials

Gallery, Michael E., Carey, Stephen C. 2013. Outcomes, Performance, Structure (OPS) : Three Keys to Organizational Excellence. ASQ Quality Press. Kauhanen, J. 2010. Suorituksen johtaminen ja palkitseminen. Vantaa: Infor. Lecklin, O. 2006. Laatu yrityksen menestystekijänä. Helsinki: Talentum. Ukko, J., Karhu, J., Pekkola, S., Rantanen, H & Tenhunen, J. 2007. Suorituskyky nousuun!: hyödynnä henkilöstösi osamainen. Tykes: Kansallinen kehittämisohjelma.

Teaching methods

Introduction to themes and learning assignments, webinars
Independent studying and learning assignment
Case study
Group discussions and peer learning
Self-reflection and self-evaluation

Employer connections

Guest lecturer, cases

Exam schedules

There is no exam on this course.
Learning assignments must be completed and returned during the course.
Group discussions must be attended to in accordance with the course timetable.
Deadlines for assignments will be announced in the beginning of the course.

Completion alternatives

Accreditation (replacement and inclusion)
Recognition of prior learning and experience acquired in other ways
Studification
More detailed instructions can be found from the Degree Regulations and the Study Guide

Student workload

Interactive lessons / webinars 15h
Group discussions online 20 h
Case study and group analysis 50 h
Individual assignments 50 h

Assessment criteria, satisfactory (1)

Sufficient 1
You are familiar with the factors that affect organisational performance. You understand performance management as a whole. You are familiar with the most common methods used in performance measurement. You are familiar with the key principles of quality management.

Satisfactory 2
You are familiar with the factors that affect organisational performance and understand their significance to practical leadership. You understand performance management as a whole. You understand the significance of metrics in performance management. You understand the significance and principles of quality management and their impact on organisational performance.

Assessment criteria, good (3)

Good 3
You are familiar with the theories and factors related to performance management and understand their connection to your own work. You are able to utilise analysed data and substantiate your action proposals related to development. You are able to analyse and assess a company’s performance, operating processes, and measurement methods on a superficial basis.

Very good 4
You understand and are able to assess theories, elements and methods related to the organisational performance and substantiate their use as a tool for developing business processes. You are able to apply your theory-level understanding on a practical level. You are able to utilise well-researched knowledge in development work and are able to analyse the factors related to organisational performance.

Assessment criteria, excellent (5)

Excellent 5
You are able to critically utilise theories and models related to the subject area in performance management. You are able to analyse and develop business operations in a financially profitable manner using different types of measurement methods. You are able to choose suitable metrics for different performance analysis situations and substantiate your choice.

Qualifications

Basics in management and leadership
Stratetic management

Further information

Avoin amk 5