Business Process Management (5 cr)

Evaluation scale

0-5

Objective

The object of the course
The object of the course is that you understand the significance of business process management as a success factor for organizations and are able to develop business processes in a customer-oriented manner.

Course competences
Learning to learn
Operating in a workplace
Business competence


The learning objectives of the course
You acquire knowledge related to the management of business processes and recognize different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You understand the economic, profitable and socially responsible aspects as well as the customer aspect of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes.

Content

Operating environment and customer-oriented approach
Process thinking and modelling of processes
Process management
System-based thinking
New technologies
Knowledge management

Tools
Methods for business process management

Materials

Hornstrup, C. & Berg, M. 2014. Vuorovaikutussuhteiden johtaminen : systeemisen ajattelun työkaluja. Jyväskylä: Humap.

Laamanen, K. 2003. Johda liiketoimintaa prosessien verkkona. Ideasta käytäntöön. Helsinki: Suomen Laatukeskus.

Kamensky, M. 2014. Strateginen johtaminen: Menestyksen timantti. Helsinki: Talentum. (e-kirja JAMKin kirjastossa).

Laihonen, H., Hannula, M., Helander, N., Ilvonen, I., Jussila, J., Kukko, M., Kärkkäinen, H. Lönnqvist, A,, Myllärniemi, J., Pekkola, S., Virtanen, P., Vuori, V. & Yliniemi, T. 2013. Tietojohtaminen. Tampereen teknillinen yliopisto: Tietojohtamisen tutkimuskeskus Novi. Julkaisun pysyvä osoite: http://urn.fi/URN:ISBN:978-952-15-3058-6

Lönnqvist, A., 2007. Tietojohtaminen tutkimusalueena. Tampere: Pilot-kustannus.

Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus: miksi, mitä, miten? Jyväskylä: Docendo.

Teaching methods

Introduction to themes and learning assignments
Independent studying and learning assignment
Group assignment and workshops
Group discussions and peer learning
Self-reflection and self-evaluation

Employer connections

Guest lecturer, cases

Exam schedules

There is no exam on this course.
Learning assignments must be completed and returned during the course.
Group discussions must be attended to in accordance with the course timetable.
Deadlines for assignments will be announced in the beginning of the course.

Completion alternatives

Accreditation (replacement and inclusion)
Recognition of prior learning and experience acquired in other ways
Studification
More detailed instructions can be found from the Degree Regulations and the Study Guide

Student workload

135h
Interactive lessons / webinars 20h
Group discussions 15*1,5 h = 25 h
Independent study 25 h
Individual and group assignments 65 h

Assessment criteria, satisfactory (1)

Sufficient 1
You acquire knowledge related to the management of business processes and recognize different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You understand the economic, profitable and socially responsible aspects as well as the customer aspect of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes. You are capable of creating illustrative documents related to the contents of the course.

Satisfactory 2
You are able to present knowledge related to business process management as well as different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You are able to name perspectives related to the financial performance, profitability, social responsibility and customer orientation of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes. You are able to utilize theories to prepare illustrative and consistent documents.

Assessment criteria, good (3)

Good 3
You are able to compare knowledge related to business process management as well as different kinds of theories and methods. You identify the company’s core processes and are able to assess the impact of business process management on the performance and competitive position of the organization. You are able to analyze perspectives related to the financial performance, profitability, social responsibility and customer orientation of business processes. You describe the impact of knowledge and new technologies on leadership that develops business processes. You are able to use relevant theories to prepare illustrative, consistent and well-reasoned documents.

Very good 4
You compare and analyze knowledge related to business process management as well as different kinds of theories and methods. You are able to assess the company’s core processes and the impact of business process management on the performance and competitive position of the organization. You are able to plan solution alternatives to develop the financial performance, profitability, social responsibility and customer orientation of business processes. You assess the impact of knowledge and new technologies on leadership that develops business processes. Your reporting is logical, analytical and competent, and you are able to evaluate the contents of the documents you have prepared.

Assessment criteria, excellent (5)

Excellent 5
You are able to create new points of view based on theories and methods related to business process management. You analyze the company’s core processes and the impact of business process management on the performance and competitive position of the organization. You plan, develop and assess solution alternatives to develop the financial performance, profitability, social responsibility and customer orientation of business processes. You assess critically the impact of knowledge and new technologies on leadership that develops business processes. Your reporting is logical and convincing and demonstrates critical thinking. You are capable of preparing documents that meet the professional requirements.

Qualifications

Basic knowledge of Business Administration.

Further information

Avoin amk 5