Clienthood and Service Systems in Social and Health Care (5 cr)

Evaluation scale

0-5

Objective

Purpose
In this course you will learn about the different customer relationships and service systems in the social and health field.

Learning outcomes of the course
Client competence in Health and Social care
Ethical competence


Learning outcomes in the course
After completing this course, you will be familiar with the changing system of services and legislation in the social and health sector. Identify your clients' individual needs in social and health services. You understand the concept of customer orientation and the importance of legislation that defines your status and rights. You understand the importance of inclusion and empowerment in social and health services

Content

Social and health service system
Key legislation and supervision governing social and health services
Importance of social and health services to individuals, communities and society
Legislation governing customer relationship and customer status
Customer orientation and individual needs in the social and health sector
Customer involvement and involvement in social and health services
Welfare Technology and Robotics in Social and Health Care Clients

Materials

ETENE. Sosiaali- ja terveysalan eettiset periaatteet - ovatko ne valideja tulevaisuudessa? ETENE-julkaisuja 46. E-version available.
FINLEX. Up - to - date legislation.
Ihalainen, Jarmo, Kettunen Terttu. Turvaverkko vai trampoliini;sosiaaliturvan mahdollisuudet. WSOYpro, printed 2016 or earlier.
Sosiaali- ja terveysalan eettinen perusta. 2011. Valtakunnallinen sosiaali- ja terveysalan eettinen neuvottelukunta ETENE. E-version available.
Sosiaalisesti kestävä Suomi 2020. Sosiaali- ja terveyspolitiikan strategia. STM julkaisuja 2011:1. E-version available.
Virtanen, P. ym. 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. E-version available.
Kaasalainen, K., Neittaanmäki, P. Terveys- ja hyvinvointiteknologian sovelluksia ikääntyneiden terveyden edistämisessä ja kustannusvaikuttavien palvelujen kehittämisessä. 2018. Informaatioteknologian tiedekunnan julkaisuja No 63/2018. Jyväskylän yliopisto. Saatavilla sähköisenä.

Teaching methods

Pre-preparation for webinars (Flipped learning)
Small group work (case study)
Interactive learning through discussion
Diary work and reflection on the themes studied

Completion alternatives

1 ECTS “Basics of the digital service system in the social and health care sector” can be credited as a partial course in the above-mentioned course.

Student workload

5 ECTS = 135h
Preparation for contacts 15h
Group assignment 10h
Webinars 20h
Learning diary 25h
Learning assignment 20h
Independent work 45h

Assessment criteria, satisfactory (1)

Sufficient 1
You are able to look at the social and health service system and the legislation related to services from a single point of view. You identify the needs of a particular group of clients in social and health services. You are able to define the concept of customer orientation in a narrow way and understand the importance of legislation that defines your status and rights. You can scarcely define the components of inclusion and engagement.


Satisfactory 2
You are able to look at the social and health service system and legislation related to services from two essential points of view. You can identify the needs of two or more client groups in social and health services. You understand the concept of customer orientation and are able to define it from at least two different angles. You understand the role of the customer and the importance of legislation that defines rights. You can define the components of inclusion and engagement more broadly.

Assessment criteria, good (3)

Good 3
You are able to look at the social and health service system and service legislation from several interrelated perspectives. You understand the concept of customer orientation and can look at it from more than few interrelated perspectives. You understand the significance of the legislation that defines the status and rights of patients and are able to view them from several interconnected perspectives. You can review at inclusion and active participation through examples.


Very good 4
In addition to the above, you will be able to look at customer orientation and the social and health service system from several key points of view and also highlight critical aspects that appear to be contradictory. However, you only look at the subject from one context. You will be able to demonstrate the importance of professional activity in supporting and delivering inclusion and active participation.

Assessment criteria, excellent (5)

Excellent 5
In addition to the above, you are able to look at the themes of the course from multiple angles and be able to draw conclusions from them. You can look at the subject from a broader societal perspectives.

Further information

Open Studies 10-20 students