Service Management and Monitoring (5 cr)
Code: TTC5560-3003
General information
- Enrollment
-
18.11.2024 - 09.01.2025
Registration for the implementation has ended.
- Timing
-
13.01.2025 - 30.04.2025
Implementation is running.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Face-to-face
- Unit
- School of Technology
- Campus
- Lutakko Campus
- Teaching languages
- Finnish
- Seats
- 0 - 35
- Degree programmes
- Bachelor's Degree Programme in Information and Communications Technology
- Teachers
- Esa Hintikka
- Jussi Ahonen
- Groups
-
TTV22S5Tieto- ja viestintätekniikka (AMK)
-
TTV22S2Tieto- ja viestintätekniikka (AMK)
-
TTV22S3Tieto- ja viestintätekniikka (AMK)
-
TTV22S1Tieto- ja viestintätekniikka (AMK)
-
TTV22S4Tieto- ja viestintätekniikka (AMK)
- Course
- TTC5560
Realization has 14 reservations. Total duration of reservations is 21 h 0 min.
| Time | Topic | Location |
|---|---|---|
|
Thu 16.01.2025 time 11:30 - 13:00 (1 h 30 min) |
Palveluiden hallinta ja valvonta TTC5560-3003 |
P2_D426
Mediatekniikka
|
|
Thu 23.01.2025 time 11:30 - 13:00 (1 h 30 min) |
Palveluiden hallinta ja valvonta TTC5560-3003 |
P2_D426
Mediatekniikka
|
|
Thu 30.01.2025 time 11:30 - 13:00 (1 h 30 min) |
Palveluiden hallinta ja valvonta TTC5560-3003 |
P2_D426
Mediatekniikka
|
|
Thu 06.02.2025 time 11:30 - 13:00 (1 h 30 min) |
Palveluiden hallinta ja valvonta TTC5560-3003 |
Verkko/Online (KYHA)
|
|
Thu 13.02.2025 time 11:30 - 13:00 (1 h 30 min) |
Palveluiden hallinta ja valvonta TTC5560-3003 |
P2_D426
Mediatekniikka
|
|
Thu 20.02.2025 time 11:30 - 13:00 (1 h 30 min) |
Palveluiden hallinta ja valvonta TTC5560-3003 |
P2_D426
Mediatekniikka
|
|
Thu 06.03.2025 time 11:30 - 13:00 (1 h 30 min) |
Palveluiden hallinta ja valvonta TTC5560-3003 |
P2_D426
Mediatekniikka
|
|
Thu 13.03.2025 time 11:30 - 13:00 (1 h 30 min) |
Palveluiden hallinta ja valvonta TTC5560-3003 |
P2_D426
Mediatekniikka
|
|
Thu 20.03.2025 time 11:30 - 13:00 (1 h 30 min) |
Palveluiden hallinta ja valvonta TTC5560-3003 |
P2_D426
Mediatekniikka
|
|
Thu 27.03.2025 time 11:30 - 13:00 (1 h 30 min) |
Palveluiden hallinta ja valvonta TTC5560-3003 |
P2_D426
Mediatekniikka
|
|
Thu 03.04.2025 time 11:30 - 13:00 (1 h 30 min) |
Palveluiden hallinta ja valvonta TTC5560-3003 |
P2_D426
Mediatekniikka
|
|
Thu 10.04.2025 time 11:30 - 13:00 (1 h 30 min) |
Palveluiden hallinta ja valvonta TTC5560-3003 |
P2_D426
Mediatekniikka
|
|
Thu 17.04.2025 time 11:30 - 13:00 (1 h 30 min) |
Palveluiden hallinta ja valvonta TTC5560-3003 |
P2_D426
Mediatekniikka
|
|
Thu 24.04.2025 time 11:30 - 13:00 (1 h 30 min) |
Palveluiden hallinta ja valvonta TTC5560-3003 |
P2_D426
Mediatekniikka
|
Evaluation scale
0-5
Objective
Purpose of the course
You learn the purpose and significance of basic principles in service management and monitoring. You learn to design and implement an entity of service management and monitoring in an IT environment.
Competences
EU-KW: EUR-ACE Knowledge and understanding
EU-EC: EUR-ACE Engineering practice
Competence goal of the course
You understand the concepts and techniques of service management and monitoring, and you know how to apply them in practical environments.
Content
The course goes through the principles of service management and monitoring (Uptime, SLA) and essential techniques (CMDB/IPAM, SNMP, WMI, logging, telemetrics). The student applies the learned substance in a practical learning environment.
Assessment criteria, satisfactory (1)
Sufficient 1: The student masters sufficiently the principles of service management and monitoring and their techniques. The student is able to design and implement management and monitoring for one service.
Satisfactory 2: The student masters satisfactorily the principles of service management and monitoring and their techniques. The student is able to design and implement briefly management and monitoring for one service.
Assessment criteria, good (3)
Good 3: The student masters the principles of service management and monitoring and the their techniques. The student is able to design and implement service management and monitoring on a basic level in the environment.
Very good 4:The student masters the principles of service management and monitoring and the their techniques very well. The student is able to design and implement comprehensively the service management and monitoring in the environment.
Assessment criteria, excellent (5)
Excellent 5: The student masters the principles of service management and monitoring and the their techniques excellently. The student is able to design and implement comprehensively the service management and monitoring in the environment utilizing several techniques.
Assessment criteria, approved/failed
Pass: The student masters the principles of service management and monitoring and the their techniques passably. The student is able to design and implement the service management and monitoring for one single service.