Services MarketingLaajuus (5 cr)
Code: MT00CG11
Credits
5 op
Teaching language
- English
Responsible person
- Susanna Nuijanmaa
- Janne-Valtteri Nisula
- Susanna Riekkinen
Objective
During this course you will learn different marketing concepts in service business. You will learn to differentiate the offerings of companies operating with product-dominant logic and service-dominant logic. After completing the course you know how to do a business analysis for a service firm. You know the basics of consumer research and segmentation. You will learn the fundamentals of marketing communication and service branding.
Competences
Proactive development competence, Tourism business competence
Learning objectives
After completing the course you will know marketing concepts and services marketing mix. You will be able to understand product-dominant logic and service-dominant logic. You will learn consumer research and segmentation and the basics of business analysis. You will learn the fundamentals of marketing communication and service branding.
Content
- Product-dominant logic and service dominant logic
- Consumer research
- Segmentation, targeting and positioning
- Business analysis
- Marketing communication and branding of services
Qualifications
Basics in service business
Assessment criteria, satisfactory (1)
1 (Sufficient)
You identify the role of services marketing mix. You understand basic ideas of product-dominant logic and service-dominant logic. You have a basic understanding of consumer research. You can identify fundaments of business analysis. You know some fundaments of marketing communication and services branding.
2 (Satisfactory)
You can define the services marketing mix. You can explain some perspectives of product-dominant and service-dominant logic. You understand consumer research and segmentation. You can do an elementary business analysis. You can define some marketing communications and service branding fundaments.
Assessment criteria, good (3)
3 (Good)
You can explain the meaning of services marketing mix. You can explain multiple perspectives of product-dominant and service-dominant logic. You can define consumer research approaches and segments. You can do business analysis. You can define fundamentals of marketing communications and services branding.
4 (Very Good)
You can analytically use services marketing mix. You can evaluate some perspectives of product-dominant and service-dominant logic. You can define multiple consumer research approaches and segments. You can do a critical business analysis. You can use the fundaments of marketing communication and services branding.
Assessment criteria, excellent (5)
5 (Excellent)
You can evaluate various aspects of services marketing mix. You can take a critical approach to product-dominant logic and service-dominant logic. You can evaluate choices in consumer research and usability of different segmentation approaches. You can do a critical and coherent business analysis. You can approach marketing communication and service branding strategically.
Enrollment
18.11.2024 - 09.01.2025
Timing
13.01.2025 - 19.05.2025
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Business
Campus
Main Campus
Teaching languages
- English
Seats
20 - 45
Degree programmes
- Bachelor's Degree Programme in Tourism Management
Teachers
- Janne-Valtteri Nisula
Groups
-
MTM24S1Bachelor's Degree Programme in Tourism Management
-
ZJAMTM24S1Avoin AMK, marata, AMK-väylät, Tourism Management
-
MPT24VSPalveluliiketoiminnan tutkinto-ohjelma (AMK), vaihto-opiskelu/Exchange studies
Objective
During this course you will learn different marketing concepts in service business. You will learn to differentiate the offerings of companies operating with product-dominant logic and service-dominant logic. After completing the course you know how to do a business analysis for a service firm. You know the basics of consumer research and segmentation. You will learn the fundamentals of marketing communication and service branding.
Competences
Proactive development competence, Tourism business competence
Learning objectives
After completing the course you will know marketing concepts and services marketing mix. You will be able to understand product-dominant logic and service-dominant logic. You will learn consumer research and segmentation and the basics of business analysis. You will learn the fundamentals of marketing communication and service branding.
Content
- Product-dominant logic and service dominant logic
- Consumer research
- Segmentation, targeting and positioning
- Business analysis
- Marketing communication and branding of services
Location and time
(Tuesdays 09.00-11.45)
Oppimateriaali ja suositeltava kirjallisuus
Wilson A., Bitner M., Zeithaml V. & Gremler D. 2016. Services Marketing: integrating customer focus across the firm
Teaching methods
Lectures, group working, workshops
Exam schedules
Exam will be held in the end of April (29. April).
Exam retake dates will be published at the beginning of the course.
Vaihtoehtoiset suoritustavat
No alternative options.
Student workload
Group assignment 50h
Studying for exams 50h
Lectures 35h
Content scheduling
Services marketing mix
Product-dominant logic and service dominant logic
Consumer research
Segmentation, targeting and positioning
Business analysis
Marketing communication and branding of services
Further information
PRE-REQUISITES: Service business
Evaluation scale
0-5
Arviointikriteerit, tyydyttävä (1-2)
1 (Sufficient)
You identify the role of services marketing mix. You understand basic ideas of product-dominant logic and service-dominant logic. You have a basic understanding of consumer research. You can identify fundaments of business analysis. You know some fundaments of marketing communication and services branding.
2 (Satisfactory)
You can define the services marketing mix. You can explain some perspectives of product-dominant and service-dominant logic. You understand consumer research and segmentation. You can do an elementary business analysis. You can define some marketing communications and service branding fundaments.
Arviointikriteerit, hyvä (3-4)
3 (Good)
You can explain the meaning of services marketing mix. You can explain multiple perspectives of product-dominant and service-dominant logic. You can define consumer research approaches and segments. You can do business analysis. You can define fundamentals of marketing communications and services branding.
4 (Very Good)
You can analytically use services marketing mix. You can evaluate some perspectives of product-dominant and service-dominant logic. You can define multiple consumer research approaches and segments. You can do a critical business analysis. You can use the fundaments of marketing communication and services branding.
Assessment criteria, excellent (5)
5 (Excellent)
You can evaluate various aspects of services marketing mix. You can take a critical approach to product-dominant logic and service-dominant logic. You can evaluate choices in consumer research and usability of different segmentation approaches. You can do a critical and coherent business analysis. You can approach marketing communication and service branding strategically.
Qualifications
Basics in service business