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Business Process ManagementLaajuus (5 cr)

Code: HL00BD72

Credits

5 op

Teaching language

  • Finnish

Responsible person

  • Jaana Saarisilta

Objective

The object of the course
The object of the course is that you understand the significance of business process management as a success factor for organizations and are able to develop business processes in a customer-oriented manner.

Course competences
Learning to learn
Operating in a workplace
Business competence


The learning objectives of the course
You acquire knowledge related to the management of business processes and recognize different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You understand the economic, profitable and socially responsible aspects as well as the customer aspect of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes.

Content

Operating environment and customer-oriented approach
Process thinking and modelling of processes
Process management
System-based thinking
New technologies
Knowledge management

Tools
Methods for business process management

Qualifications

Basic knowledge of Business Administration.

Assessment criteria, satisfactory (1)

Sufficient 1
You acquire knowledge related to the management of business processes and recognize different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You understand the economic, profitable and socially responsible aspects as well as the customer aspect of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes. You are capable of creating illustrative documents related to the contents of the course.

Satisfactory 2
You are able to present knowledge related to business process management as well as different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You are able to name perspectives related to the financial performance, profitability, social responsibility and customer orientation of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes. You are able to utilize theories to prepare illustrative and consistent documents.

Assessment criteria, good (3)

Good 3
You are able to compare knowledge related to business process management as well as different kinds of theories and methods. You identify the company’s core processes and are able to assess the impact of business process management on the performance and competitive position of the organization. You are able to analyze perspectives related to the financial performance, profitability, social responsibility and customer orientation of business processes. You describe the impact of knowledge and new technologies on leadership that develops business processes. You are able to use relevant theories to prepare illustrative, consistent and well-reasoned documents.

Very good 4
You compare and analyze knowledge related to business process management as well as different kinds of theories and methods. You are able to assess the company’s core processes and the impact of business process management on the performance and competitive position of the organization. You are able to plan solution alternatives to develop the financial performance, profitability, social responsibility and customer orientation of business processes. You assess the impact of knowledge and new technologies on leadership that develops business processes. Your reporting is logical, analytical and competent, and you are able to evaluate the contents of the documents you have prepared.

Assessment criteria, excellent (5)

Excellent 5
You are able to create new points of view based on theories and methods related to business process management. You analyze the company’s core processes and the impact of business process management on the performance and competitive position of the organization. You plan, develop and assess solution alternatives to develop the financial performance, profitability, social responsibility and customer orientation of business processes. You assess critically the impact of knowledge and new technologies on leadership that develops business processes. Your reporting is logical and convincing and demonstrates critical thinking. You are capable of preparing documents that meet the professional requirements.

Enrollment

01.08.2024 - 22.08.2024

Timing

26.08.2024 - 18.12.2024

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Online learning

Unit

School of Business

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Bachelor's Degree Programme in Business Management
Teachers
  • Liinamaaria Hakola
Groups
  • ZJA24SH
    Avoin amk, lita
  • HTL22SIY
    Liiketalouden tutkinto-ohjelma (AMK)

Objectives

The object of the course
The object of the course is that you understand the significance of business process management as a success factor for organizations and are able to develop business processes in a customer-oriented manner.

Course competences
Learning to learn
Operating in a workplace
Business competence


The learning objectives of the course
You acquire knowledge related to the management of business processes and recognize different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You understand the economic, profitable and socially responsible aspects as well as the customer aspect of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes.

Content

Operating environment and customer-oriented approach
Process thinking and modelling of processes
Process management
System-based thinking
New technologies
Knowledge management

Tools
Methods for business process management

Learning materials and recommended literature

Hornstrup, C. & Berg, M. 2014. Vuorovaikutussuhteiden johtaminen : systeemisen ajattelun työkaluja. Jyväskylä: Humap.

Laamanen, K. 2003. Johda liiketoimintaa prosessien verkkona. Ideasta käytäntöön. Helsinki: Suomen Laatukeskus.

Kamensky, M. 2014. Strateginen johtaminen: Menestyksen timantti. Helsinki: Talentum. (e-kirja JAMKin kirjastossa).

Laihonen, H., Hannula, M., Helander, N., Ilvonen, I., Jussila, J., Kukko, M., Kärkkäinen, H. Lönnqvist, A,, Myllärniemi, J., Pekkola, S., Virtanen, P., Vuori, V. & Yliniemi, T. 2013. Tietojohtaminen. Tampereen teknillinen yliopisto: Tietojohtamisen tutkimuskeskus Novi. Julkaisun pysyvä osoite: http://urn.fi/URN:ISBN:978-952-15-3058-6

Lönnqvist, A., 2007. Tietojohtaminen tutkimusalueena. Tampere: Pilot-kustannus.

Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus: miksi, mitä, miten? Jyväskylä: Docendo.

Teaching methods

Introduction to themes and learning assignments
Independent studying and learning assignment
Group assignment and workshops
Group discussions and peer learning
Self-reflection and self-evaluation

Practical training and working life connections

Guest lecturer, cases

Exam dates and retake possibilities

There is no exam on this course.
Learning assignments must be completed and returned during the course.
Group discussions must be attended to in accordance with the course timetable.
Deadlines for assignments will be announced in the beginning of the course.

Alternative completion methods

Accreditation (replacement and inclusion)
Recognition of prior learning and experience acquired in other ways
Studification
More detailed instructions can be found from the Degree Regulations and the Study Guide

Student workload

135h
Interactive lessons / webinars 20h
Group discussions 15*1,5 h = 25 h
Independent study 25 h
Individual and group assignments 65 h

Further information for students

Avoin amk 5

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You acquire knowledge related to the management of business processes and recognize different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You understand the economic, profitable and socially responsible aspects as well as the customer aspect of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes. You are capable of creating illustrative documents related to the contents of the course.

Satisfactory 2
You are able to present knowledge related to business process management as well as different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You are able to name perspectives related to the financial performance, profitability, social responsibility and customer orientation of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes. You are able to utilize theories to prepare illustrative and consistent documents.

Evaluation criteria, good (3-4)

Good 3
You are able to compare knowledge related to business process management as well as different kinds of theories and methods. You identify the company’s core processes and are able to assess the impact of business process management on the performance and competitive position of the organization. You are able to analyze perspectives related to the financial performance, profitability, social responsibility and customer orientation of business processes. You describe the impact of knowledge and new technologies on leadership that develops business processes. You are able to use relevant theories to prepare illustrative, consistent and well-reasoned documents.

Very good 4
You compare and analyze knowledge related to business process management as well as different kinds of theories and methods. You are able to assess the company’s core processes and the impact of business process management on the performance and competitive position of the organization. You are able to plan solution alternatives to develop the financial performance, profitability, social responsibility and customer orientation of business processes. You assess the impact of knowledge and new technologies on leadership that develops business processes. Your reporting is logical, analytical and competent, and you are able to evaluate the contents of the documents you have prepared.

Evaluation criteria, excellent (5)

Excellent 5
You are able to create new points of view based on theories and methods related to business process management. You analyze the company’s core processes and the impact of business process management on the performance and competitive position of the organization. You plan, develop and assess solution alternatives to develop the financial performance, profitability, social responsibility and customer orientation of business processes. You assess critically the impact of knowledge and new technologies on leadership that develops business processes. Your reporting is logical and convincing and demonstrates critical thinking. You are capable of preparing documents that meet the professional requirements.

Prerequisites

Basic knowledge of Business Administration.

Enrollment

01.08.2024 - 22.08.2024

Timing

26.08.2024 - 18.12.2024

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Business

Campus

Main Campus

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Bachelor's Degree Programme in Business Management
Teachers
  • Laura Sjöman
Groups
  • HTL22S1
    Liiketalouden tutkinto-ohjelma (AMK)

Objectives

The object of the course
The object of the course is that you understand the significance of business process management as a success factor for organizations and are able to develop business processes in a customer-oriented manner.

Course competences
Learning to learn
Operating in a workplace
Business competence


The learning objectives of the course
You acquire knowledge related to the management of business processes and recognize different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You understand the economic, profitable and socially responsible aspects as well as the customer aspect of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes.

Content

Operating environment and customer-oriented approach
Process thinking and modelling of processes
Process management
System-based thinking
New technologies
Knowledge management

Tools
Methods for business process management

Learning materials and recommended literature

Hornstrup, C. & Berg, M. 2014. Vuorovaikutussuhteiden johtaminen : systeemisen ajattelun työkaluja. Jyväskylä: Humap.

Laamanen, K. 2003. Johda liiketoimintaa prosessien verkkona. Ideasta käytäntöön. Helsinki: Suomen Laatukeskus.

Kamensky, M. 2014. Strateginen johtaminen: Menestyksen timantti. Helsinki: Talentum. (e-kirja JAMKin kirjastossa).

Laihonen, H., Hannula, M., Helander, N., Ilvonen, I., Jussila, J., Kukko, M., Kärkkäinen, H. Lönnqvist, A,, Myllärniemi, J., Pekkola, S., Virtanen, P., Vuori, V. & Yliniemi, T. 2013. Tietojohtaminen. Tampereen teknillinen yliopisto: Tietojohtamisen tutkimuskeskus Novi. Julkaisun pysyvä osoite: http://urn.fi/URN:ISBN:978-952-15-3058-6

Lönnqvist, A., 2007. Tietojohtaminen tutkimusalueena. Tampere: Pilot-kustannus.

Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus: miksi, mitä, miten? Jyväskylä: Docendo.

Teaching methods

Introduction to themes and learning assignments
Independent studying and learning assignment
Group assignment and workshops
Group discussions and peer learning
Self-reflection and self-evaluation

Practical training and working life connections

Guest lecturers, cases

Exam dates and retake possibilities

There is no exam on this course.
Learning assignments must be completed and returned during the course.
Group discussions must be attended to in accordance with the course timetable.
Deadlines for assignments will be announced in the beginning of the course.

Alternative completion methods

Accreditation (replacement and inclusion)
Recognition of prior learning and experience acquired in other ways
Studification

More detailed instructions can be found from the Degree Regulations and the Study Guide

Student workload

Total 135 h:
Interactive lessons 20 h
Group discussions 25 h
Independent study 25 h
Individual and group assignments 65 h

Content scheduling

Attendees will be checked within three weeks of the start of the implementation, and securing a study place on the course requires approved completion of the orientation assignment.

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You acquire knowledge related to the management of business processes and recognize different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You understand the economic, profitable and socially responsible aspects as well as the customer aspect of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes. You are capable of creating illustrative documents related to the contents of the course.

Satisfactory 2
You are able to present knowledge related to business process management as well as different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You are able to name perspectives related to the financial performance, profitability, social responsibility and customer orientation of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes. You are able to utilize theories to prepare illustrative and consistent documents.

Evaluation criteria, good (3-4)

Good 3
You are able to compare knowledge related to business process management as well as different kinds of theories and methods. You identify the company’s core processes and are able to assess the impact of business process management on the performance and competitive position of the organization. You are able to analyze perspectives related to the financial performance, profitability, social responsibility and customer orientation of business processes. You describe the impact of knowledge and new technologies on leadership that develops business processes. You are able to use relevant theories to prepare illustrative, consistent and well-reasoned documents.

Very good 4
You compare and analyze knowledge related to business process management as well as different kinds of theories and methods. You are able to assess the company’s core processes and the impact of business process management on the performance and competitive position of the organization. You are able to plan solution alternatives to develop the financial performance, profitability, social responsibility and customer orientation of business processes. You assess the impact of knowledge and new technologies on leadership that develops business processes. Your reporting is logical, analytical and competent, and you are able to evaluate the contents of the documents you have prepared.

Evaluation criteria, excellent (5)

Excellent 5
You are able to create new points of view based on theories and methods related to business process management. You analyze the company’s core processes and the impact of business process management on the performance and competitive position of the organization. You plan, develop and assess solution alternatives to develop the financial performance, profitability, social responsibility and customer orientation of business processes. You assess critically the impact of knowledge and new technologies on leadership that develops business processes. Your reporting is logical and convincing and demonstrates critical thinking. You are capable of preparing documents that meet the professional requirements.

Prerequisites

Basic knowledge of Business Administration.

Timing

11.03.2024 - 31.05.2024

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Online learning

Unit

School of Business

Teaching languages
  • Finnish
Degree programmes
  • Bachelor's Degree Programme in Business Management
Teachers
  • Petri Liukkonen
  • Erica Svärd
  • Henna-Riikka Markkio
Groups
  • ZJAJ23SHARVO
    Avoin amk, Like, Liiketoiminnan ohjaus yrityksen lisäarvon tuottajana 30 op

Objectives

The object of the course
The object of the course is that you understand the significance of business process management as a success factor for organizations and are able to develop business processes in a customer-oriented manner.

Course competences
Learning to learn
Operating in a workplace
Business competence


The learning objectives of the course
You acquire knowledge related to the management of business processes and recognize different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You understand the economic, profitable and socially responsible aspects as well as the customer aspect of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes.

Content

Operating environment and customer-oriented approach
Process thinking and modelling of processes
Process management
System-based thinking
New technologies
Knowledge management

Tools
Methods for business process management

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You acquire knowledge related to the management of business processes and recognize different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You understand the economic, profitable and socially responsible aspects as well as the customer aspect of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes. You are capable of creating illustrative documents related to the contents of the course.

Satisfactory 2
You are able to present knowledge related to business process management as well as different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You are able to name perspectives related to the financial performance, profitability, social responsibility and customer orientation of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes. You are able to utilize theories to prepare illustrative and consistent documents.

Evaluation criteria, good (3-4)

Good 3
You are able to compare knowledge related to business process management as well as different kinds of theories and methods. You identify the company’s core processes and are able to assess the impact of business process management on the performance and competitive position of the organization. You are able to analyze perspectives related to the financial performance, profitability, social responsibility and customer orientation of business processes. You describe the impact of knowledge and new technologies on leadership that develops business processes. You are able to use relevant theories to prepare illustrative, consistent and well-reasoned documents.

Very good 4
You compare and analyze knowledge related to business process management as well as different kinds of theories and methods. You are able to assess the company’s core processes and the impact of business process management on the performance and competitive position of the organization. You are able to plan solution alternatives to develop the financial performance, profitability, social responsibility and customer orientation of business processes. You assess the impact of knowledge and new technologies on leadership that develops business processes. Your reporting is logical, analytical and competent, and you are able to evaluate the contents of the documents you have prepared.

Evaluation criteria, excellent (5)

Excellent 5
You are able to create new points of view based on theories and methods related to business process management. You analyze the company’s core processes and the impact of business process management on the performance and competitive position of the organization. You plan, develop and assess solution alternatives to develop the financial performance, profitability, social responsibility and customer orientation of business processes. You assess critically the impact of knowledge and new technologies on leadership that develops business processes. Your reporting is logical and convincing and demonstrates critical thinking. You are capable of preparing documents that meet the professional requirements.

Prerequisites

Basic knowledge of Business Administration.

Enrollment

01.08.2023 - 24.08.2023

Timing

28.08.2023 - 19.12.2023

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Business

Campus

Main Campus

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Bachelor's Degree Programme in Business Management
Teachers
  • Liinamaaria Hakola
Groups
  • HTL21S1
    Liiketalouden tutkinto-ohjelma (AMK)
  • ZJA23SH
    Avoin amk, lita

Objectives

The object of the course
The object of the course is that you understand the significance of business process management as a success factor for organizations and are able to develop business processes in a customer-oriented manner.

Course competences
Learning to learn
Operating in a workplace
Business competence


The learning objectives of the course
You acquire knowledge related to the management of business processes and recognize different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You understand the economic, profitable and socially responsible aspects as well as the customer aspect of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes.

Content

Operating environment and customer-oriented approach
Process thinking and modelling of processes
Process management
System-based thinking
New technologies
Knowledge management

Tools
Methods for business process management

Learning materials and recommended literature

Hornstrup, C. & Berg, M. 2014. Vuorovaikutussuhteiden johtaminen : systeemisen ajattelun työkaluja. Jyväskylä: Humap.

Laamanen, K. 2003. Johda liiketoimintaa prosessien verkkona. Ideasta käytäntöön. Helsinki: Suomen Laatukeskus.

Kamensky, M. 2014. Strateginen johtaminen: Menestyksen timantti. Helsinki: Talentum. (e-kirja JAMKin kirjastossa).

Laihonen, H., Hannula, M., Helander, N., Ilvonen, I., Jussila, J., Kukko, M., Kärkkäinen, H. Lönnqvist, A,, Myllärniemi, J., Pekkola, S., Virtanen, P., Vuori, V. & Yliniemi, T. 2013. Tietojohtaminen. Tampereen teknillinen yliopisto: Tietojohtamisen tutkimuskeskus Novi. Julkaisun pysyvä osoite: http://urn.fi/URN:ISBN:978-952-15-3058-6

Lönnqvist, A., 2007. Tietojohtaminen tutkimusalueena. Tampere: Pilot-kustannus.

Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus: miksi, mitä, miten? Jyväskylä: Docendo.

Teaching methods

Introduction to themes and learning assignments
Independent studying and learning assignment
Group assignment and workshops
Group discussions and peer learning
Self-reflection and self-evaluation

Practical training and working life connections

Guest lecturer, cases

Exam dates and retake possibilities

There is no exam on this course.
Learning assignments must be completed and returned during the course.
Group discussions must be attended to in accordance with the course timetable.
Deadlines for assignments will be announced in the beginning of the course.

Alternative completion methods

Accreditation (replacement and inclusion)
Recognition of prior learning and experience acquired in other ways
Studification
More detailed instructions can be found from the Degree Regulations and the Study Guide

Student workload

135h
Interactive lessons / webinars 20h
Group discussions 15*1,5 h = 25 h
Independent study 25 h
Individual and group assignments 65 h

Further information for students

Avoin amk 5

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You acquire knowledge related to the management of business processes and recognize different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You understand the economic, profitable and socially responsible aspects as well as the customer aspect of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes. You are capable of creating illustrative documents related to the contents of the course.

Satisfactory 2
You are able to present knowledge related to business process management as well as different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You are able to name perspectives related to the financial performance, profitability, social responsibility and customer orientation of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes. You are able to utilize theories to prepare illustrative and consistent documents.

Evaluation criteria, good (3-4)

Good 3
You are able to compare knowledge related to business process management as well as different kinds of theories and methods. You identify the company’s core processes and are able to assess the impact of business process management on the performance and competitive position of the organization. You are able to analyze perspectives related to the financial performance, profitability, social responsibility and customer orientation of business processes. You describe the impact of knowledge and new technologies on leadership that develops business processes. You are able to use relevant theories to prepare illustrative, consistent and well-reasoned documents.

Very good 4
You compare and analyze knowledge related to business process management as well as different kinds of theories and methods. You are able to assess the company’s core processes and the impact of business process management on the performance and competitive position of the organization. You are able to plan solution alternatives to develop the financial performance, profitability, social responsibility and customer orientation of business processes. You assess the impact of knowledge and new technologies on leadership that develops business processes. Your reporting is logical, analytical and competent, and you are able to evaluate the contents of the documents you have prepared.

Evaluation criteria, excellent (5)

Excellent 5
You are able to create new points of view based on theories and methods related to business process management. You analyze the company’s core processes and the impact of business process management on the performance and competitive position of the organization. You plan, develop and assess solution alternatives to develop the financial performance, profitability, social responsibility and customer orientation of business processes. You assess critically the impact of knowledge and new technologies on leadership that develops business processes. Your reporting is logical and convincing and demonstrates critical thinking. You are capable of preparing documents that meet the professional requirements.

Prerequisites

Basic knowledge of Business Administration.

Enrollment

01.08.2023 - 24.08.2023

Timing

28.08.2023 - 19.12.2023

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Online learning

Unit

School of Business

Campus

Main Campus

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Bachelor's Degree Programme in Business Management
Teachers
  • Jaana Saarisilta
Groups
  • ZJA23SH
    Avoin amk, lita
  • HTL21SIY
    Liiketalouden tutkinto-ohjelma (AMK)

Objectives

The object of the course
The object of the course is that you understand the significance of business process management as a success factor for organizations and are able to develop business processes in a customer-oriented manner.

Course competences
Learning to learn
Operating in a workplace
Business competence


The learning objectives of the course
You acquire knowledge related to the management of business processes and recognize different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You understand the economic, profitable and socially responsible aspects as well as the customer aspect of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes.

Content

Operating environment and customer-oriented approach
Process thinking and modelling of processes
Process management
System-based thinking
New technologies
Knowledge management

Tools
Methods for business process management

Learning materials and recommended literature

Hornstrup, C. & Berg, M. 2014. Vuorovaikutussuhteiden johtaminen : systeemisen ajattelun työkaluja. Jyväskylä: Humap.

Laamanen, K. 2003. Johda liiketoimintaa prosessien verkkona. Ideasta käytäntöön. Helsinki: Suomen Laatukeskus.

Kamensky, M. 2014. Strateginen johtaminen: Menestyksen timantti. Helsinki: Talentum. (e-kirja JAMKin kirjastossa).

Laihonen, H., Hannula, M., Helander, N., Ilvonen, I., Jussila, J., Kukko, M., Kärkkäinen, H. Lönnqvist, A,, Myllärniemi, J., Pekkola, S., Virtanen, P., Vuori, V. & Yliniemi, T. 2013. Tietojohtaminen. Tampereen teknillinen yliopisto: Tietojohtamisen tutkimuskeskus Novi. Julkaisun pysyvä osoite: http://urn.fi/URN:ISBN:978-952-15-3058-6

Lönnqvist, A., 2007. Tietojohtaminen tutkimusalueena. Tampere: Pilot-kustannus.

Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus: miksi, mitä, miten? Jyväskylä: Docendo.

Teaching methods

Introduction to themes and learning assignments
Independent studying and learning assignment
Group assignment and workshops
Group discussions and peer learning
Self-reflection and self-evaluation

Practical training and working life connections

Guest lecturer, cases

Exam dates and retake possibilities

There is no exam on this course.
Learning assignments must be completed and returned during the course.
Group discussions must be attended to in accordance with the course timetable.
Deadlines for assignments will be announced in the beginning of the course.

Alternative completion methods

Accreditation (replacement and inclusion)
Recognition of prior learning and experience acquired in other ways
Studification
More detailed instructions can be found from the Degree Regulations and the Study Guide

Student workload

135h
Interactive lessons / webinars 20h
Group discussions 15*1,5 h = 25 h
Independent study 25 h
Individual and group assignments 65 h

Further information for students

Avoin amk 5

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You acquire knowledge related to the management of business processes and recognize different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You understand the economic, profitable and socially responsible aspects as well as the customer aspect of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes. You are capable of creating illustrative documents related to the contents of the course.

Satisfactory 2
You are able to present knowledge related to business process management as well as different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You are able to name perspectives related to the financial performance, profitability, social responsibility and customer orientation of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes. You are able to utilize theories to prepare illustrative and consistent documents.

Evaluation criteria, good (3-4)

Good 3
You are able to compare knowledge related to business process management as well as different kinds of theories and methods. You identify the company’s core processes and are able to assess the impact of business process management on the performance and competitive position of the organization. You are able to analyze perspectives related to the financial performance, profitability, social responsibility and customer orientation of business processes. You describe the impact of knowledge and new technologies on leadership that develops business processes. You are able to use relevant theories to prepare illustrative, consistent and well-reasoned documents.

Very good 4
You compare and analyze knowledge related to business process management as well as different kinds of theories and methods. You are able to assess the company’s core processes and the impact of business process management on the performance and competitive position of the organization. You are able to plan solution alternatives to develop the financial performance, profitability, social responsibility and customer orientation of business processes. You assess the impact of knowledge and new technologies on leadership that develops business processes. Your reporting is logical, analytical and competent, and you are able to evaluate the contents of the documents you have prepared.

Evaluation criteria, excellent (5)

Excellent 5
You are able to create new points of view based on theories and methods related to business process management. You analyze the company’s core processes and the impact of business process management on the performance and competitive position of the organization. You plan, develop and assess solution alternatives to develop the financial performance, profitability, social responsibility and customer orientation of business processes. You assess critically the impact of knowledge and new technologies on leadership that develops business processes. Your reporting is logical and convincing and demonstrates critical thinking. You are capable of preparing documents that meet the professional requirements.

Prerequisites

Basic knowledge of Business Administration.

Enrollment

01.08.2022 - 25.08.2022

Timing

29.08.2022 - 21.12.2022

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Business

Campus

Main Campus

Teaching languages
  • Finnish
Seats

0 - 37

Degree programmes
  • Bachelor's Degree Programme in Business Management
Teachers
  • Pia Viklund
Groups
  • HTL20S1
    Liiketalous
  • ZJA22SH
    Avoin AMK, lita

Objectives

The object of the course
The object of the course is that you understand the significance of business process management as a success factor for organizations and are able to develop business processes in a customer-oriented manner.

Course competences
Learning to learn
Operating in a workplace
Business competence


The learning objectives of the course
You acquire knowledge related to the management of business processes and recognize different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You understand the economic, profitable and socially responsible aspects as well as the customer aspect of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes.

Content

Operating environment and customer-oriented approach
Process thinking and modelling of processes
Process management
System-based thinking
New technologies
Knowledge management

Tools
Methods for business process management

Time and location

Opintojakso toteutetaan pääasiassa kontaktiopetuksena, mutta osa toteutuksista on webinaareja. Kontaktitoteutuksia on 10. Tarkempi toteutuksen jaksotus (kontakti/webinaari) ilmoitetaan Moodlessa vähintään viikkoa ennen opintojakson alkua.

Opintojaksolla toteutetaan ryhmätehtäviä, joiden teolle on varattu tietyt kontaktiopetustunnit. Näin ryhmien ei tarvitse etsiä tuntien ulkopuolista yhteistä aikaa. Näin ollen ryhmätehtävät edellyttävät osallistumista kontaktitunneille, joista osa toteutetaan webinaareina.

Learning materials and recommended literature

Laamanen, K. 2003. Johda liiketoimintaa prosessien verkkona. Ideasta käytäntöön. Helsinki: Suomen Laatukeskus.

Laihonen, H., Hannula, M., Helander, N., Ilvonen, I., Jussila, J., Kukko, M., Kärkkäinen, H. Lönnqvist, A,, Myllärniemi, J., Pekkola, S., Virtanen, P., Vuori, V. & Yliniemi, T. 2013. Tietojohtaminen. Tampereen teknillinen yliopisto: Tietojohtamisen tutkimuskeskus Novi. Julkaisun pysyvä osoite: http://urn.fi/URN:ISBN:978-952-15-3058-6

Lönnqvist, A., 2007. Tietojohtaminen tutkimusalueena. Tampere: Pilot-kustannus.

Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus: miksi, mitä, miten? Jyväskylä: Docendo.

Teaching methods

Flipped learning
Introduction to themes and learning assignments
Independent studying and learning assignment
Group Workshops
Group discussions and peer learning
Self-reflection

Guidance will be available during the course as follows:
Guidance of group discussions
Peer-to-peer discussions
Guidance in the group/individual project
Peer feedback
Group-specific feedback
Personal feedback on the individual assignment

Practical training and working life connections

Guest lecturer

Exam dates and retake possibilities

There is no exam on this course.
Learning assignments must be completed and returned during the course.
Group discussions must be attended to in accordance with the course timetable.
Deadlines for assignments will be announced in the beginning of the course.

Alternative completion methods

Accreditation (replacement and inclusion)
Recognition of prior learning and experience acquired in other ways
Studification
More detailed instructions can be found from the Degree Regulations and the Study Guide

Student workload

135h
Interactive lessons+webinars 25 h
Group discussions 10,5 h
Independent study 30 h
Individual and group assignments 69,5 h

Further information for students

Avoin amk 3

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You acquire knowledge related to the management of business processes and recognize different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You understand the economic, profitable and socially responsible aspects as well as the customer aspect of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes. You are capable of creating illustrative documents related to the contents of the course.

Satisfactory 2
You are able to present knowledge related to business process management as well as different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You are able to name perspectives related to the financial performance, profitability, social responsibility and customer orientation of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes. You are able to utilize theories to prepare illustrative and consistent documents.

Evaluation criteria, good (3-4)

Good 3
You are able to compare knowledge related to business process management as well as different kinds of theories and methods. You identify the company’s core processes and are able to assess the impact of business process management on the performance and competitive position of the organization. You are able to analyze perspectives related to the financial performance, profitability, social responsibility and customer orientation of business processes. You describe the impact of knowledge and new technologies on leadership that develops business processes. You are able to use relevant theories to prepare illustrative, consistent and well-reasoned documents.

Very good 4
You compare and analyze knowledge related to business process management as well as different kinds of theories and methods. You are able to assess the company’s core processes and the impact of business process management on the performance and competitive position of the organization. You are able to plan solution alternatives to develop the financial performance, profitability, social responsibility and customer orientation of business processes. You assess the impact of knowledge and new technologies on leadership that develops business processes. Your reporting is logical, analytical and competent, and you are able to evaluate the contents of the documents you have prepared.

Evaluation criteria, excellent (5)

Excellent 5
You are able to create new points of view based on theories and methods related to business process management. You analyze the company’s core processes and the impact of business process management on the performance and competitive position of the organization. You plan, develop and assess solution alternatives to develop the financial performance, profitability, social responsibility and customer orientation of business processes. You assess critically the impact of knowledge and new technologies on leadership that develops business processes. Your reporting is logical and convincing and demonstrates critical thinking. You are capable of preparing documents that meet the professional requirements.

Prerequisites

Basic knowledge of Business Administration.

Enrollment

01.08.2022 - 25.08.2022

Timing

29.08.2022 - 09.12.2022

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Online learning

Unit

School of Business

Campus

Main Campus

Teaching languages
  • Finnish
Seats

0 - 40

Degree programmes
  • Bachelor's Degree Programme in Business Management
Teachers
  • Jaana Saarisilta
Groups
  • HTL20IY
    Bachelor's Degree Programme in Business Management

Objectives

The object of the course
The object of the course is that you understand the significance of business process management as a success factor for organizations and are able to develop business processes in a customer-oriented manner.

Course competences
Learning to learn
Operating in a workplace
Business competence


The learning objectives of the course
You acquire knowledge related to the management of business processes and recognize different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You understand the economic, profitable and socially responsible aspects as well as the customer aspect of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes.

Content

Operating environment and customer-oriented approach
Process thinking and modelling of processes
Process management
System-based thinking
New technologies
Knowledge management

Tools
Methods for business process management

Learning materials and recommended literature

Hornstrup, C. & Berg, M. 2014. Vuorovaikutussuhteiden johtaminen : systeemisen ajattelun työkaluja. Jyväskylä: Humap.

Laamanen, K. 2003. Johda liiketoimintaa prosessien verkkona. Ideasta käytäntöön. Helsinki: Suomen Laatukeskus.

Kamensky, M. 2014. Strateginen johtaminen: Menestyksen timantti. Helsinki: Talentum. (e-kirja JAMKin kirjastossa).

Laihonen, H., Hannula, M., Helander, N., Ilvonen, I., Jussila, J., Kukko, M., Kärkkäinen, H. Lönnqvist, A,, Myllärniemi, J., Pekkola, S., Virtanen, P., Vuori, V. & Yliniemi, T. 2013. Tietojohtaminen. Tampereen teknillinen yliopisto: Tietojohtamisen tutkimuskeskus Novi. Julkaisun pysyvä osoite: http://urn.fi/URN:ISBN:978-952-15-3058-6

Lönnqvist, A., 2007. Tietojohtaminen tutkimusalueena. Tampere: Pilot-kustannus.

Saarijärvi, H. & Puustinen, P. 2020. Strategiana asiakaskokemus: miksi, mitä, miten? Jyväskylä: Docendo.

Teaching methods

Introduction to themes and learning assignments
Independent studying and learning assignment
Group assignment and workshops
Group discussions and peer learning
Self-reflection and self-evaluation

Practical training and working life connections

Guest lecturer, cases

Exam dates and retake possibilities

There is no exam on this course.
Learning assignments must be completed and returned during the course.
Group discussions must be attended to in accordance with the course timetable.
Deadlines for assignments will be announced in the beginning of the course.

Alternative completion methods

Accreditation (replacement and inclusion)
Recognition of prior learning and experience acquired in other ways
Studification
More detailed instructions can be found from the Degree Regulations and the Study Guide

Student workload

135h
Interactive lessons / webinars 20h
Group discussions 15*1,5 h = 25 h
Independent study 25 h
Individual and group assignments 65 h

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Sufficient 1
You acquire knowledge related to the management of business processes and recognize different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You understand the economic, profitable and socially responsible aspects as well as the customer aspect of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes. You are capable of creating illustrative documents related to the contents of the course.

Satisfactory 2
You are able to present knowledge related to business process management as well as different kinds of theories and methods. You identify the company’s core processes and understand the impact of business process management on the performance and competitive position of the organization. You are able to name perspectives related to the financial performance, profitability, social responsibility and customer orientation of business processes. You recognize the impact of knowledge and new technologies on leadership that develops business processes. You are able to utilize theories to prepare illustrative and consistent documents.

Evaluation criteria, good (3-4)

Good 3
You are able to compare knowledge related to business process management as well as different kinds of theories and methods. You identify the company’s core processes and are able to assess the impact of business process management on the performance and competitive position of the organization. You are able to analyze perspectives related to the financial performance, profitability, social responsibility and customer orientation of business processes. You describe the impact of knowledge and new technologies on leadership that develops business processes. You are able to use relevant theories to prepare illustrative, consistent and well-reasoned documents.

Very good 4
You compare and analyze knowledge related to business process management as well as different kinds of theories and methods. You are able to assess the company’s core processes and the impact of business process management on the performance and competitive position of the organization. You are able to plan solution alternatives to develop the financial performance, profitability, social responsibility and customer orientation of business processes. You assess the impact of knowledge and new technologies on leadership that develops business processes. Your reporting is logical, analytical and competent, and you are able to evaluate the contents of the documents you have prepared.

Evaluation criteria, excellent (5)

Excellent 5
You are able to create new points of view based on theories and methods related to business process management. You analyze the company’s core processes and the impact of business process management on the performance and competitive position of the organization. You plan, develop and assess solution alternatives to develop the financial performance, profitability, social responsibility and customer orientation of business processes. You assess critically the impact of knowledge and new technologies on leadership that develops business processes. Your reporting is logical and convincing and demonstrates critical thinking. You are capable of preparing documents that meet the professional requirements.

Prerequisites

Basic knowledge of Business Administration.