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Demanding client workLaajuus (5 cr)

Code: YS00CP19

Credits

5 op

Responsible person

  • Katri Ylönen

Objective

The aim of the course is to deepen your knowledge of planning, managing and evaluating demanding customer processes. It will also deepen your understanding of the multidisciplinary environment and the development needs of society and working life, and how to address them in an ethical manner.

Competencies:

Sustainable development
Expertise in the social field
Social research and development

Learning outcomes:

You will be able to analyse and evaluate the systemic interdependencies of complex interdisciplinary problems and the different dimensions of solutions in a client-oriented way.

You will be able to work independently in demanding expert tasks and, as a social expert, promote multi-disciplinary cooperation.

You will be able to develop and lead multidisciplinary teams and working communities in complex and unpredictable environments and networks.

Content

The main focus of the course is the planning, management and evaluation of demanding customer processes in multidisciplinary environments and networks, and the documentation and management of customer information.

Assessment criteria, satisfactory (1)

Sufficient level (1)

You will identify the key knowledge base of special needs counselling and use it in demanding client work. Identify the principles and starting points for multi-professional work. Identify and describe client processes and the basis for an overall assessment of their impact.

Satisfactory (2)

You will identify and apply the key knowledge base of special needs counselling and use it in demanding client work. Identify and apply the principles and starting points of multidisciplinary work in your work. Understand and be able to design client processes and the basis for an overall assessment of their impact.

Assessment criteria, good (3)

Good (3)

You can apply and analyse the key knowledge base of social guidance and use it in demanding client work. You analyse the basis and starting points for multidisciplinary work. You will be able to plan, manage and evaluate client processes and make an overall assessment of their impact.

Excellent (4)

You can apply, analyse and evaluate the key knowledge base of social guidance and use it in demanding client work. You analyse and evaluate the basis and starting points of multidisciplinary work. You will be able to plan, manage and evaluate client processes and make an informed overall assessment of their impact.

Assessment criteria, excellent (5)

Excellent (5)

You will be able to apply, analyse and evaluate the key knowledge base of special needs counselling and use it in demanding client work. You will critically analyse and evaluate, with reflection, the basis and starting points for multidisciplinary work in your work. You will be able to plan, manage and evaluate client processes and make an overall assessment of their impact in a well-founded way, highlighting new perspectives.