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Sales and Building Customer RelationshipsLaajuus (7 cr)

Code: HTLY2013

Credits

7 op

Teaching language

  • Finnish

Objective

Learner knows the basic concepts and methods related to sales. He/she can describe/identify different sales processes and he/she can solve challenges related on those. Learner is capable of applying acquired theory in practical sales projects which are implemented in own team company. Learner is capable of making sales both in consumer and business sector and the concepts of social selling and telemarketing are familiar for the the learner both in theory and in practise.

Content

Course contains the themes of consumer and business sales. After the course learner understands the importance of interaction and customer knowhow and he/she in capable of evaluating own skills in the area of sales.

Assessment criteria, satisfactory (1)

Active participation for the training sessions, aquired theory and written essays, practical sales in own team company.

Enrollment

03.08.2020 - 30.08.2020

Timing

31.08.2020 - 19.05.2023

Number of ECTS credits allocated

7 op

Mode of delivery

Face-to-face

Unit

School of Business

Campus

Lutakko Campus

Teaching languages
  • Finnish
Degree programmes
  • Bachelor's Degree Programme in Team Academy
Teachers
  • Timo Lehtonen
  • Anu Manner
  • Kimmo Aho
  • Tero Lehtinen
  • Tapu Holttinen
  • Jaana Larsson
  • Janne Roiha
  • Mikko Pitkänen
Groups
  • HTA19S1
    Tiimiakatemian tutkinto-ohjelma

Objectives

Learner knows the basic concepts and methods related to sales. He/she can describe/identify different sales processes and he/she can solve challenges related on those. Learner is capable of applying acquired theory in practical sales projects which are implemented in own team company. Learner is capable of making sales both in consumer and business sector and the concepts of social selling and telemarketing are familiar for the the learner both in theory and in practise.

Content

Course contains the themes of consumer and business sales. After the course learner understands the importance of interaction and customer knowhow and he/she in capable of evaluating own skills in the area of sales.

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Active participation for the training sessions, aquired theory and written essays, practical sales in own team company.

Timing

31.08.2019 - 20.05.2022

Number of ECTS credits allocated

7 op

Mode of delivery

Face-to-face

Unit

School of Business

Campus

Lutakko Campus

Teaching languages
  • Finnish
Degree programmes
  • Bachelor's Degree Programme in Team Academy
Teachers
  • Timo Lehtonen
  • Anu Manner
  • Kimmo Aho
  • Tapu Holttinen
  • Janne Roiha
  • Jaana Larsson
Groups
  • HTA18S1
    Tiimiakatemian tutkinto-ohjelma

Objectives

Learner knows the basic concepts and methods related to sales. He/she can describe/identify different sales processes and he/she can solve challenges related on those. Learner is capable of applying acquired theory in practical sales projects which are implemented in own team company. Learner is capable of making sales both in consumer and business sector and the concepts of social selling and telemarketing are familiar for the the learner both in theory and in practise.

Content

Course contains the themes of consumer and business sales. After the course learner understands the importance of interaction and customer knowhow and he/she in capable of evaluating own skills in the area of sales.

Learning materials and recommended literature

Books: Ostovallankumous, 2015 (Mika D. Rubanovitsch ja Jukka Aminoff) B2B-markkinoinnin ja myynnin pelikirja (Kurvinen J. ja Seppä M.) Asiakaskokemus - Palvelubisneksestä kokemusbisnekseen, 2011 (LÖytänä J, Kortesuo K.)

Evaluation scale

0-5

Evaluation criteria, satisfactory (1-2)

Active participation for the training sessions, aquired theory and written essays, practical sales in own team company.