Production of Accessible ServicesLaajuus (5 cr)

Objective

Student is able to apply experience design triangle model in the creation and development of accessible service product. She/he is able to utilize service design process and its tools in the development of high-quality, customer-oriented service product. He/She understands service production process from the perspective of a customer in need of accessible services and is able to produce services taking into account different customers. Student understands the meaning of instructions and communication in the production of good service experience and is able to apply that know how in practice.

Content

Service design process and its tools
Utilization of customer insight in product development and production
Service production process and accessibility
Experience design triangle model
Instructions and communication in service production

Qualifications

Accessible Tourism course content.

Assessment criteria, approved/failed

Accessibility service production competence is achieved when the student has demonstrated through learning assignments 1) understanding the different steps of the service design process and being able to utilize the tools associated with it independently; 2) understands the service production process from the perspective of a customer in need of accessible services 3) understands the importance of instruction and communication in achieving a good service experience.

Further information

This course is part of Accessible Tourism education package.