Operational Environment in Hospitality Management (5cr)
Course unit code: MZMA0112
General information
- Credits
- 5 cr
- Teaching language
- Finnish
- Responsible person
- Anne-Maria Raitio
Objective
You recognize the operating environment of the tourism and hospitality industry and sectors sub-areas. You are able to work in multicultural work environments and recognize diversity as part of the operating environment of service business.
Competences:
Ethical Competence
International and Communication Competence
Learning and Information Management Competence
Entrepreneurship, Innovation, and Workplace Competence
Content
The Tourism and Hospitality Sector in Finland and Internationally
Multicultural Competence
Tourism and Hospitality Industry Statistics
Webinars are organized through Zoom.
Qualifications
-.
Assessment criteria, approved/failed
Pass (S):
The student recognizes the field in the marata sector and the actors influencing to the sector. They understand the effects of cultural diversity in work environments. The student is able to collect and select information from different information resources.
Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.
Materials
Materials provided in Moodle.
Further information
Higher Education Studies for Gradia Students