IT Service Management (5op)
Opintojakson tunnus: YIIP2200
Opintojakson perustiedot
- Laajuus
- 5 op
- Opetuskieli
- englanti
Osaamistavoitteet
Student knows the basic principles and methods of IT Service manangement. He/she knows how to implement IT service management.
Sisältö
IT Service manangement areas are:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Esitietovaatimukset
Experience of ICT work.
Arviointikriteerit, tyydyttävä (1)
1) exam, 2) assignments including a self-assessment, and exercises.