Digital Solutions in Service Management (3op)

Osaamistavoitteet

Upon completion of this course, students will be able to:
A. Describe the characteristics of services.
B. Discuss the impact of technology investments on service productivity.
C. Understand the role of technology in service improvement, innovation, and competitiveness.
D. Identify digital solutions and Internet services used by businesses and their customers and explain how they are deployed to increase organizational effectiveness and efficiency.
E. Discuss how future trends in digital technologies and robotics are reshaping the way businesses are performing tasks and services.
F. Explain the steps in evaluating and selecting digital technologies.
G. Assess the applicability and viability of digital solutions for operations in their field of study.

Sisältö

This course discusses the impact of digital technologies on services and their management. It focuses on the role of digital technologies in service improvement, innovation, and competitiveness. Existing and emerging digital technologies influencing and reshaping service business models are addressed throughout the course.