Multifuntionality in customer and service guidanceLaajuus (2 cr)

Objective

After completing this course, you will be able to

- identify the starting points and methods of multifunctional development, the basic principles of service path thinking and service design, and know how to utilize them in customer and service guidance development work

Content

The course consists of the following topics

I Multifunction
II Customer Service Path
You can become familiar with the topics on your own and test your skills with small tests and assignments for immediate feedback.

Qualifications

---

Assessment criteria, approved/failed

The final exam is 80% passed

Materials

- Hujala A. & Taskinen H. toim. 2020. Uudistuva sosiaali- ja terveysala. Tampere University Press.
- Laurila M. 2020. Monitoimijuus sosiaali- ja terveydenhuollon palvelujärjestelmän kehittämisessä. Työkirja korkeakouluopetukseen ja täydennyskoulutukseen. Education 1/2020.
- Sirviö T. 2020. Mitä palvelumuotoilu on. Vimeo.
- Sirviö T. 2020. Palvelumuotoilun käsitteet. Vimeo.
- eOppiva. Palvelumuotilun perusteet. https://www.eoppiva.fi/kurssit/palvelumuotoilun-perusteet/#

Further information

By completing the course and online exam/transcript of records, it is possible to apply for partial accreditation according to the practices of JAMK University of Applied Sciences for the SZXX2012 Service design in The Social Services and Health Care 5 ECTS or alternatively ZZPP0750 Entrepreneurship 3 ECTS credits.